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SYSTEMS AND METHODS FOR COMPUTERIZED INTERACTIVE SKILL TRAINING

  • US 20140248593A1
  • Filed: 10/17/2013
  • Published: 09/04/2014
  • Est. Priority Date: 01/30/2007
  • Status: Active Grant
First Claim
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1. A computerized training system comprising programmatic code stored in computer readable memory configured to:

  • receive log-in information for a trainee and/or a facilitator;

    identify one or more training modules based at least in part on at least a portion of the login information;

    receive a selection of at least one of the identified training modules;

    cause the verbalization of a challenge in conjunction with a displayed human or animated person simulating a customer or prospect, wherein the challenge includes a statement or question;

    receive a first challenge score from the facilitator related to a verbalized trainee challenge response, wherein the first challenge score is related to the correctness and/or completeness of the challenge response;

    receive a second challenge score from the facilitator related to the verbalized trainee challenge response, wherein the second challenge score is related to how quickly the trainee provided the challenge response;

    receive a third challenge score from the facilitator related to the verbalized trainee challenge response, wherein the third challenge score is related to the confidence and/or style with which the trainee verbalized the challenge response; and

    randomly or pseudo-randomly select a next challenge that is to be provided to the trainee.

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