STORE INTELLIGENCE - IN-STORE ANALYTICS

• US 20140249883A1
• Filed: 02/24/2014
• Published: 09/04/2014
• Est. Priority Date: 02/22/2013
• Status: Active Grant

• Current Assignee: Avatier Corporation
• Original Assignee: Avatier Corporation
• Inventors: CICCHITTO, Nelson A., ARNOLD, Christopher W., SIMMONS, Anthony R. T.
• Granted Patent: US 10,339,542 B2
• Time in Patent Office: Days
• US Class Current: 705/7.25
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

Store intelligence—in-store analytics (“in-store analytics”) techniques are provided that, by combining analytics with experience, improve the shopping, managing, monitoring, etc., experience of an end user. In-store analytics can be integrated with workflow for optimizing and assisting prioritizing operations.

Claims

1. A computer-implemented method for generating and providing analytics regarding target items to improve a user'"'"'s experience in shopping, managing, or monitoring the target item, comprising the steps of:

collecting and storing data about a target item;

providing selectable modes for sorting the target item data using an end user GUI capability;

using said data and said selected mode, determining, by an analytics engine, statistics about the target item;

based on a configuration that gives weighting and ranges to the data, displaying the target item and associated statistics on a display responsive to a request for viewing the target item, wherein the displayed target item is displayed with one or more indicators, wherein an indicator indicates a particular importance about a particular statistic;

providing drill-down capability via the display for presenting further detailed information about the target item; and

responsive to a drill-down request, presenting the further detailed information about the target item;

wherein the target item is a virtual or physical item that is be requested and assigned to one or more target users;

whereby the displayed target item data are used in an organization to allow a suitable action to be performed; and

wherein one or more steps are performed on at least a processor coupled to at least a memory.

2. The method of claim 1, wherein the steps are configured to be performed automatically within a business organization and wherein the suitable action is an automated process based on the statistics regarding the target item.

3. The method of claim 1, wherein the end user is a human or machine that acts on the target item data or interacts with the target item data.

4. The method of claim 1, wherein the target item is any of:

stored assets;

items available at the store; and

representations of individual SAP accesses, Oracle accesses, or active directory accesses.

5. The method of claim 1, wherein the monitoring is used in auditing and compliance.

6. The method of claim 1, wherein determining the statistics comprise:

counting the number of times the item has been issued;

counting the number of times the item has been requested;

counting the number of times a request for the item has been denied;

computing the item'"'"'s age, e.g. how long the item has been in the store;

computing the average time to complete a request for said item;

computing the days since last requested;

determining who was the last requester; and

computing a risk score for said item.

7. The method of claim 1, further comprising incorporating the steps into a third party application by:

adding GUI elements to a user interface of the third party application via HTML, CSS, and JavaScript changes; and

providing a back end web service to supply data to and from the third party application to the analytics engines and storage; and

using SQL to compute the metrics from the supplied data.

8. The method of claim 1, further comprising incorporating the steps into a third party application by providing a particularly designed browser extension that augments the online store of the third party target site to collect, store, and display the target item data and statistics.

9. The method of claim 1, wherein the selectable modes are displayed as store analytic buttons on the display.

10. The method of claim 1, wherein customers are able to provide a configuration to suit their business needs.

11. The method of claim 1, further comprising:

providing a configurable interface and application that allows a customer to configure the data, analytics, and display to suit their business needs by using a point click GUI web based configuration application.

12. The method of claim 1, wherein the statistics available for display to the end user and the configuration settings comprise:

Item Age;

Last Request;

Current Assignment Count;

Request Count;

Denial Count;

Average Request Days; and

Risk Score.

13. The method of claim 1, wherein the indicators available are visual indicators for display to the end user and the configuration settings comprise:

Metric;

Type (Static, Percent);

Color Bands (Red, Yellow, Green);

Range End;

Default Sort (Descending, Ascending); and

Reverse.

14. The method of claim 1, wherein the indicators comprise:

an overlaying special icon; and

an audible indicator.

15. The method of claim 1, wherein a risk configuration is collapsed and weighted and then assigned to the target item and wherein the risk then is associated to a user.

16. The method of claim 1, wherein the target item data and statistics can be linked to social media applications via a web service reporting component of a custom click report module that exposes the data and allows other systems to use the exposed data to perform actions as required.

17. An apparatus for generating and providing analytics regarding target items to improve a user'"'"'s experience in shopping, managing, or monitoring the target item, comprising:

at least one processor operable to execute computer program instructions;

at least one memory operable to store computer program instructions executable by the processor, for performing the steps of;

collecting and storing data about a target item;

providing selectable modes for sorting the target item data using an end user GUI capability;

using said data and said selected mode, determining, by an analytics engine, statistics about the target item;

based on a configuration that gives weighting and ranges to the data, displaying the target item and associated statistics on a display responsive to a request for viewing the target item, wherein the displayed target item is displayed with one or more indicators, wherein an indicator indicates a particular importance about a particular statistic;

providing drill-down capability via the display for presenting further detailed information about the target item; and

responsive to a drill-down request, presenting the further detailed information about the target item;

wherein the target item is a virtual or physical item that is be requested and assigned to one or more target users; and

whereby the displayed target item data are used in an organization to allow a suitable action to be performed.

18. A non-transitory computer readable medium having stored thereon a computer program for generating and providing analytics regarding target items to improve a user'"'"'s experience in shopping, managing, or monitoring the target item, said computer program comprising a program code which, when executed by a processor, performs the steps of:

collecting and storing data about a target item;

providing selectable modes for sorting the target item data using an end user GUI capability;

using said data and said selected mode, determining, by an analytics engine, statistics about the target item;

based on a configuration that gives weighting and ranges to the data, displaying the target item and associated statistics on a display responsive to a request for viewing the target item, wherein the displayed target item is displayed with one or more indicators, wherein an indicator indicates a particular importance about a particular statistic;

providing drill-down capability via the display for presenting further detailed information about the target item; and

responsive to a drill-down request, presenting the further detailed information about the target item;

wherein the target item is a virtual or physical item that is be requested and assigned to one or more target users; and

whereby the displayed target item data are used in an organization to allow a suitable action to be performed.