METHOD AND SYSTEM OF PROVIDING VERIFIED CONTENT

• US 20140250145A1
• Filed: 05/12/2014
• Published: 09/04/2014
• Est. Priority Date: 07/10/2008
• Status: Abandoned Application

• Current Assignee: ChaCha Search, Inc.
• Original Assignee: ChaCha Search, Inc.
• Inventors: Jones, Scott A., Cooper, Thomas E., Navta, Chris
• Application Number:
  US14/274,847
• Publication Number:
  US 20140250145A1
• Time in Patent Office: Days
• US Class Current: 707/769
• CPC Class Codes: G06F 16/3329 Natural language query formulation or dialogue systems
• CPC Class Codes: G06F 16/958 Organisation or management of web site content, e.g. publishing, maintaining pages or automatic linking
• CPC Class Codes: G06Q 10/101 Collaborative creation, e.g. joint development of products or services
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

A system and method for creating and utilizing content is described. Content is generated which includes a query and a response to the query. A primary query may be used to generate a plurality of variant queries which may be matched to a request. A content owner or curator may review a query, a response, and/or alternate queries, and may provide access to media which may be used to generate queries and responses.

Claims

1. A method comprising:

receiving, by a processor, an indication of a media file;

obtaining an item by processing the media file;

receiving a request;

providing the item to a human assistant; and

presenting the request to a curator indicated by the media file when the item is not accepted by the human assistant.

2. The computer implemented method of claim 1, further comprising:

providing the item and a query assigned to the item for review by the curator.

3. The computer implemented method of claim 1, further comprising:

obtaining the item based on a data structure associated with the media file.

4. The computer implemented method of claim 1, further comprising:

accessing text of the media file; and

obtaining the item by parsing the text based on a corpus of queries.

5. The computer implemented method of claim 1, further comprising:

presenting the item responsive to the request when the curator approves matching of the item and the request.

6. The computer implemented method of claim 1, further comprising:

presenting the curator with queries determined to match the item;

procuring approval of the queries from the curator; and

presenting the item responsive to the request when an action of the human assistant indicates that the queries comprise the request.

7. The computer implemented method of claim 1, further comprising:

selecting the human assistant based on a ranking of the human assistant for the curator.

8. The computer implemented method of claim 1, further comprising:

selecting the curator based on a ranking of the curator for a keyword of the request.

9. The computer implemented method of claim 1, further comprising:

selecting the human assistant when the human assistant is accepted by the curator.

10. A system, comprising:

a search system device comprising memory and a processor receiving an indication of a media file, obtaining an item by processing the media file, receiving a request, providing the item to a human assistant, and presenting the request to a curator indicated by the media file when the item is not accepted by the human assistant.

11. The system of claim 10 further comprising:

a guide system receiving the item, a query and information of the request when the human assistant is associated with the guide system and the curator accepts the human assistant.

12. The system of claim 10 further comprising:

a curator system providing the indication of the media file and receiving information of the request and of the item when the human assistant accepts the item and the request does not match the item.

13. A non-transitory computer readable medium storing therein a program for causing a computer to execute an operation including creating media content, comprising:

receiving an indication of a media file;

obtaining an item by processing the media file;

receiving a request;

providing the item to a human assistant; and

presenting the request to a curator indicated by the media file when the item is accepted by the human assistant.

14. The computer readable medium of claim 13 wherein the operation further comprises:

selecting the request based on a keyword chosen by the curator.

15. The computer readable medium of claim 13 wherein the operation further comprises:

ranking the curator based on the media file; and

providing the item to the human assistant based on the ranking of the curator.

16. The computer readable medium of claim 13 wherein the operation further comprises:

receiving an identifier of the curator; and

providing the item to the human assistant when the human assistant selects the identifier of the curator.

17. The computer readable medium of claim 13 wherein the operation further comprises:

presenting the item when the request matches a query associated with the item; and

providing the item and the query to the curator when the item is not accepted by the human assistant.

18. The computer readable medium of claim 13 wherein the operation further comprises:

selecting a destination of the request based on whether the query is seeking frivolous information.

19. The computer readable medium of claim 13 wherein the operation further comprises:

registering a source of the request as a subscriber to a distribution list; and

selecting the item based on a characteristic of an administrator of the distribution list.

20. The computer readable medium of claim 13 wherein the operation further comprises:

receiving a selection of a keyword from curators including the curator;

ranking the curators based on a number of times the item is presented responsive to requests;

ranking the media file based on the rank of the curator; and

providing the media file to the human assistant in an order based on the ranking when the request does not match items associated with the curators.