INTENT ENGINE FOR ENHANCED RESPONSIVENESS IN INTERACTIVE REMOTE COMMUNICATIONS

• US 20140253666A1
• Filed: 03/11/2013
• Published: 09/11/2014
• Est. Priority Date: 03/11/2013
• Status: Abandoned Application

• Current Assignee: Qualcomm, Inc.
• Original Assignee: Qualcomm, Inc.
• Inventors: OGUZ, Seyfullah H., RAMACHANDRAN, Arvind Kulathu, SENSHARMA, Saurabh, EL-MALEH, Khaled Helmi, DODDI, R.V. Jagannadha Rao
• Application Number:
  US13/794,785
• Publication Number:
  US 20140253666A1
• Time in Patent Office: Days
• US Class Current: 348/14.06
• CPC Class Codes: H04M 2203/2038 Call context notifications
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/4872 Non-interactive information services
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04N 7/147 Communication arrangements, e.g. identifying the communication as a video-communication, intermediate storage of the signals selecting H04Q
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements

Abstract

Systems, methods, and devices are provided which may enable a communication device to respond to a caller based on an intent of the caller as determined by an intent engine and the caller'"'"'s privilege level. In an aspect, the caller may be engaged, the caller'"'"'s privilege level may be determined, an intent engine may determine the caller'"'"'s intent, and based on the caller'"'"'s intent and privilege level the caller may be provided with information and/or a set of configurable follow-up actions may be taken in the absence of the intended communication recipient.

Claims

1. A method for responding to a call from a caller placed to a communication device, comprising:

determining an intent of the caller using an intent engine;

determining a privilege level of the caller; and

taking an action in response to the determined intent and the determined privilege level.

2. The method of claim 1, wherein determining a privilege level of the caller comprises:

determining an identity of the caller; and

comparing the identity of the caller to a privilege list.

3. The method of claim 2, wherein determining an identity of the caller is based at least in part on one or more of a phone number, voice recognition, facial recognition, customizable question responses, biometric information, and location information.

4. The method of claim 1, further comprising comparing the privilege level of the caller to a privilege threshold,

wherein taking an action in response to the determined intent and the determined privilege level comprises taking an action in response to the determined intent when the privilege level of the caller is determined to be above the privilege threshold.

5. The method of claim 1, wherein determining an intent of the caller using an intent engine comprises:

receiving a communication input from the caller;

identifying an attribute of the communication input; and

associating the identified attribute with an intent.

6. The method of claim 5, wherein:

the communication input from the caller is speech; and

identifying an attribute of the communication input comprises applying natural language processing to the speech to identify an attribute of the speech.

7. The method of claim 5, wherein:

the communication input from the caller is a text formatted communication input; and

identifying an attribute of the communication input comprises applying natural language processing to the text formatted communication input to identify an attribute of the text.

8. The method of claim 7, wherein the text formatted communication input is a emoticon formatted communication input.

9. The method of claim 5, wherein:

the communication input from the caller is video data; and

identifying an attribute of the communication input comprises applying facial recognition to the video data to identify an attribute of the video data.

10. The method of claim 5, wherein:

the communication input from the caller is video data; and

identifying an attribute of the communication input comprises identifying an attribute of an audio component of the video data.

11. The method of claim 10, wherein identifying an attribute of an audio component of the video data comprises applying natural language processing to a speech component of an audio component of the video data to identify an attribute of the speech component.

12. The method of claim 5, wherein:

the communication input from the caller is video data; and

identifying an attribute of the communication input comprises identifying an emotion, mood, or gesture included in the video data as an attribute of the video data.

13. The method of claim 5, wherein:

the communication input from the caller is sensor data; and

identifying an attribute of the communication input comprises identifying an attribute of the sensor data.

14. The method of claim 5, further comprising:

determining whether the identified attribute corresponds to a request for information;

identifying one or more relevant information sources when the identified attribute corresponds to a request for information; and

extracting information associated with the request for information from the one or more relevant information sources,

wherein taking an action in response to the determined intent comprises providing the extracted information to the caller.

15. The method of claim 14, wherein identifying one or more relevant information sources when the identified attribute corresponds to a request for information comprises identifying one or more relevant information sources based at least in part on the determined privilege level when the communication input is a request for information.

16. The method of claim 15, wherein the one or more relevant information sources are one or more of a calendar application, a social network application, an email mailbox, a contact list, a voice mailbox, a position location application, user'"'"'s communication device memory, and user'"'"'s communication device settings.

17. The method of claim 5, further comprising determining whether the identified attribute corresponds to an action indication,

wherein taking an action in response to the determined intent comprises taking an action corresponding to the action indication.

18. The method of claim 5, wherein:

identifying an attribute of the communication input comprises identifying a plurality of attributes of the communication input; and

associating the identified attribute with an intent comprises;

comparing a combination of the plurality of attributes to a dictionary of intent descriptors to determine a correlation between the combination of the plurality of attributes and the intent descriptors; and

associating an intent descriptor with a highest correlation with an intent.

19. The method of claim 1, further comprising:

determining whether the call is urgent; and

connecting the call to another device in response to determining that the call is urgent and based at least in part on the determined privilege level.

20. The method of claim 19, wherein the another device is a device associated with a third party.

21. The method of claim 1, wherein determining an intent of the caller using an intent engine comprises automatically determining an intent of the caller using an intent engine without additional human involvement.

22. The method of claim 1, wherein determining an intent of the caller using an intent engine comprises determining an intent of the caller using an intent engine based at least in part on a past intent determination associated with the caller.

23. A method for responding to a call from a caller placed to a communication device, comprising:

receiving an input from the caller;

determining a privilege level of the caller;

determining whether the input from the caller is a request for information;

identifying one or more relevant information sources when the input is a request for information;

extracting information associated with the request for information from the one or more relevant information sources based at least in part on the privilege level of the caller; and

providing the extracted information to the caller.

24. The method of claim 23, wherein determining a privilege level of the caller comprises:

determining an identity of the caller; and

comparing the identity of the caller to a privilege list.

25. The method of claim 24, wherein determining an identity of the caller is based at least in part on one or more of a phone number, voice recognition, facial recognition, customizable question responses, biometric information, and location information.

26. The method of claim 23, further comprising comparing the privilege level of the caller to a privilege threshold,

wherein extracting information associated with the request for information from the one or more relevant information sources is based at least in part on the privilege level of the caller comprises extracting information associated with the request for information from the one or more relevant information sources when the privilege level of the caller is above the privilege threshold.

27. The method of claim 23, wherein the input is one or more of a verbal data, video data, image data, graphics data, text data, location information, calendar data, and sensor data.

28. The method of claim 23, wherein the one or more relevant information sources are one or more of a calendar application, a social network application, an email mailbox, a contact list, a voice mailbox, a position location application, user'"'"'s communication device memory, and user'"'"'s communication device settings.

29. The method of claim 23, wherein identifying one or more relevant information sources when the input is a request for information comprises identifying one or more relevant information sources based at least in part on a past identification of one or more relevant information sources when the input is a request for information.

30. The method of claim 23, wherein identifying one or more relevant information sources when the input is a request for information comprises automatically identifying one or more relevant information sources without additional human involvement when the input is a request for information.

31. A communication device, comprising:

means for determining an intent of a caller using an intent engine;

means for determining a privilege level of the caller; and

means for taking an action in response to the determined intent and the determined privilege level.

32. The communication device of claim 31, wherein means for determining a privilege level of the caller comprises:

means for determining an identity of the caller; and

means for comparing the identity of the caller to a privilege list.

33. The communication device of claim 32, wherein means for determining an identity of the caller comprises means for determining an identity of the caller based at least in part on one or more of a phone number, voice recognition, facial recognition, customizable question responses, biometric information, and location information.

34. The communication device of claim 31, further comprising means for comparing the privilege level of the caller to a privilege threshold,

wherein means for taking an action in response to the determined intent and the determined privilege level comprises means for taking an action in response to the determined intent when the privilege level of the caller is determined to be above the privilege threshold.

35. The communication device of claim 31, wherein means for determining an intent of the caller using an intent engine comprises:

means for receiving a communication input from the caller;

means for identifying an attribute of the communication input; and

means for associating the identified attribute with an intent.

36. The communication device of claim 35, wherein:

the communication input from the caller is speech; and

means for identifying an attribute of the communication input comprises means for applying natural language processing to the speech to identify an attribute of the speech.

37. The communication device of claim 35, wherein:

the communication input from the caller is a text formatted communication input; and

means for identifying an attribute of the communication input comprises means for applying natural language processing to the text formatted communication input to identify an attribute of the text.

38. The communication device of claim 37, wherein the text formatted communication input is a emoticon formatted communication input.

39. The communication device of claim 35, wherein:

the communication input from the caller is video data; and

means for identifying an attribute of the communication input comprises means for applying facial recognition to the video data to identify an attribute of the video data.

40. The communication device of claim 35, wherein:

the communication input from the caller is video data; and

means for identifying an attribute of the communication input comprises means for identifying an attribute of an audio component of the video data.

41. The communication device of claim 40, wherein means for identifying an attribute of an audio component of the video data comprises means for applying natural language processing to a speech component of an audio component of the video data to identify an attribute of the speech component.

42. The communication device of claim 35, wherein:

the communication input from the caller is video data; and

means for identifying an attribute of the communication input comprises means for identifying an emotion, mood, or gesture included in the video data as an attribute of the video data.

43. The communication device of claim 35, wherein:

the communication input from the caller is sensor data; and

means for identifying an attribute of the communication input comprises means for identifying an attribute of the sensor data.

44. The communication device of claim 35, further comprising:

means for determining whether the identified attribute corresponds to a request for information;

means for identifying one or more relevant information sources when the identified attribute corresponds to a request for information; and

means for extracting information associated with the request for information from the one or more relevant information sources,

wherein means for taking an action in response to the determined intent comprises means for providing the extracted information to the caller.

45. The communication device of claim 44, wherein means for identifying one or more relevant information sources when the identified attribute corresponds to a request for information comprises means for identifying one or more relevant information sources based at least in part on the determined privilege level when the communication input is a request for information.

46. The communication device of claim 45, wherein the one or more relevant information sources are one or more of a calendar application, a social network application, an email mailbox, a contact list, a voice mailbox, a position location application, user'"'"'s communication device memory, and user'"'"'s communication device settings.

47. The communication device of claim 35, further comprising means for determining whether the identified attribute corresponds to an action indication,

wherein means for taking an action in response to the determined intent comprises means for taking an action corresponding to the action indication.

48. The communication device of claim 35, wherein:

means for identifying an attribute of the communication input comprises means for identifying a plurality of attributes of the communication input; and

means for associating the identified attribute with an intent comprises;

means for comparing a combination of the plurality of attributes to a dictionary of intent descriptors to determine a correlation between the combination of the plurality of attributes and the intent descriptors; and

means for associating an intent descriptor with a highest correlation with an intent.

49. The communication device of claim 31, further comprising:

means for determining whether the call is urgent; and

means for connecting the call to another device in response to determining that the call is urgent and based at least in part on the determined privilege level.

50. The communication device of claim 49, wherein the another device is a device associated with a third party.

51. The communication device of claim 31, wherein means for determining an intent of the caller using an intent engine comprises means for automatically determining an intent of the caller using an intent engine without additional human involvement.

52. The communication device of claim 31, wherein means for determining an intent of the caller using an intent engine comprises means for determining an intent of the caller using an intent engine based at least in part on a past intent determination associated with the caller.

53. A communication device, comprising:

means for receiving an input from a caller;

means for determining a privilege level of the caller;

means for determining whether the input from the caller is a request for information;

means for identifying one or more relevant information sources when the input is a request for information;

means for extracting information associated with the request for information from the one or more relevant information sources based at least in part on the privilege level of the caller; and

means for providing the extracted information to the caller.

54. The communication device of claim 53, wherein means for determining a privilege level of the caller comprises:

means for determining an identity of the caller; and

means for comparing the identity of the caller to a privilege list.

55. The communication device of claim 54, wherein means for determining an identity of the caller comprises means for determining an identity of the caller based at least in part on one or more of a phone number, voice recognition, facial recognition, customizable question responses, biometric information, and location information.

56. The communication device of claim 53, further comprising means for comparing the privilege level of the caller to a privilege threshold,

wherein means for extracting information associated with the request for information from the one or more relevant information sources based at least in part on the privilege level of the caller comprises means for extracting information associated with the request for information from the one or more relevant information sources when the privilege level of the caller is above the privilege threshold.

57. The communication device of claim 53, wherein the input is one or more of a verbal data, video data, image data, graphics data, text data, location information, calendar data, and sensor data.

58. The communication device of claim 53, wherein the one or more relevant information sources are one or more of a calendar application, a social network application, an email mailbox, a contact list, a voice mailbox, a position location application, user'"'"'s communication device memory, and user'"'"'s communication device settings.

59. The communication device of claim 53, wherein means for identifying one or more relevant information sources when the input is a request for information comprises means for identifying one or more relevant information sources based at least in part on a past identification of one or more relevant information sources when the input is a request for information.

60. The communication device of claim 53, wherein means for identifying one or more relevant information sources when the input is a request for information comprises means for automatically identifying one or more relevant information sources without additional human involvement when the input is a request for information.

61. A communication device, comprising:

a transceiver configured to communicate with a communication network; and

a processor coupled to the transceiver, wherein the processor is configured with processor-executable instructions to perform operations comprising;

determining an intent of a caller using an intent engine;

determining a privilege level of the caller; and

taking an action in response to the determined intent and the determined privilege level.

62. The communication device of claim 61, wherein the processor is configured with processor-executable instructions to perform operations such that determining a privilege level of the caller comprises:

determining an identity of the caller; and

comparing the identity of the caller to a privilege list.

63. The communication device of claim 62, wherein the processor is configured with processor-executable instructions to perform operations such that determining an identity of the caller is based at least in part on one or more of a phone number, voice recognition, facial recognition, customizable question responses, biometric information, and location information.

64. The communication device of claim 61, wherein the processor is configured with processor-executable instructions to perform operations further comprising comparing the privilege level of the caller to a privilege threshold, and

wherein the processor is configured with processor-executable instructions to perform operations such that taking an action in response to the determined intent and the determined privilege level comprises taking an action in response to the determined intent when the privilege level of the caller is determined to be above the privilege threshold.

65. The communication device of claim 61, wherein the processor is configured with processor-executable instructions to perform operations such that determining an intent of the caller using an intent engine comprises:

receiving a communication input from the caller;

identifying an attribute of the communication input; and

associating the identified attribute with an intent.

66. The communication device of claim 65, wherein the processor is configured with processor-executable instructions to perform operations such that:

the communication input from the caller is speech; and

identifying an attribute of the communication input comprises applying natural language processing to the speech to identify an attribute of the speech.

67. The communication device of claim 65, wherein the processor is configured with processor-executable instructions to perform operations such that:

the communication input from the caller is a text formatted communication input; and

identifying an attribute of the communication input comprises applying natural language processing to the text formatted communication input to identify an attribute of the text.

68. The communication device of claim 67, wherein the processor is configured with processor-executable instructions to perform operations such that the text formatted communication input is a emoticon formatted communication input.

69. The communication device of claim 65, wherein the processor is configured with processor-executable instructions to perform operations such that:

the communication input from the caller is video data; and

identifying an attribute of the communication input comprises applying facial recognition to the video data to identify an attribute of the video data.

70. The communication device of claim 65, wherein the processor is configured with processor-executable instructions to perform operations such that:

the communication input from the caller is video data; and

identifying an attribute of the communication input comprises identifying an attribute of an audio component of the video data.

71. The communication device of claim 70, wherein the processor is configured with processor-executable instructions to perform operations such that identifying an attribute of an audio component of the video data comprises applying natural language processing to a speech component of an audio component of the video data to identify an attribute of the speech component.

72. The communication device of claim 65, wherein the processor is configured with processor-executable instructions to perform operations such that:

the communication input from the caller is video data; and

identifying an attribute of the communication input comprises identifying an emotion, mood, or gesture included in the video data as an attribute of the video data.

73. The communication device of claim 65, wherein the processor is configured with processor-executable instructions to perform operations such that:

the communication input from the caller is sensor data; and

identifying an attribute of the communication input comprises identifying an attribute of the sensor data.

74. The communication device of claim 65, wherein the processor is configured with processor-executable instructions to perform operations further comprising:

determining whether the identified attribute corresponds to a request for information;

identifying one or more relevant information sources when the identified attribute corresponds to a request for information; and

extracting information associated with the request for information from the one or more relevant information sources, and

wherein the processor is configured with processor-executable instructions to perform operations such that taking an action in response to the determined intent comprises providing the extracted information to the caller.

75. The communication device of claim 74, wherein the processor is configured with processor-executable instructions to perform operations such that identifying one or more relevant information sources when the identified attribute corresponds to a request for information comprises identifying one or more relevant information sources based at least in part on the determined privilege level when the communication input is a request for information.

76. The communication device of claim 75, wherein the processor is configured with processor-executable instructions to perform operations such that the one or more relevant information sources are one or more of a calendar application, a social network application, an email mailbox, a contact list, a voice mailbox, a position location application, user'"'"'s communication device memory, and user'"'"'s communication device settings.

77. The communication device of claim 65, wherein the processor is configured with processor-executable instructions to perform operations further comprising determining whether the identified attribute corresponds to an action indication, and

wherein the processor is configured with processor-executable instructions to perform operations such that taking an action in response to the determined intent comprises taking an action corresponding to the action indication.

78. The communication device of claim 65, wherein the processor is configured with processor-executable instructions to perform operations such that:

identifying an attribute of the communication input comprises identifying a plurality of attributes of the communication input; and

associating the identified attribute with an intent comprises;

comparing a combination of the plurality of attributes to a dictionary of intent descriptors to determine a correlation between the combination of the plurality of attributes and the intent descriptors; and

associating an intent descriptor with a highest correlation with an intent.

79. The communication device of claim 61, wherein the processor is configured with processor-executable instructions to perform operations further comprising:

determining whether the call is urgent; and

connecting the call to another device in response to determining that the call is urgent and based at least in part on the determined privilege level.

80. The communication device of claim 79, wherein the processor is configured with processor-executable instructions to perform operations such that the another device is a device associated with a third party.

81. The communication device of claim 61, wherein the processor is configured with processor-executable instructions to perform operations such that determining an intent of the caller using an intent engine comprises automatically determining an intent of the caller using an intent engine without additional human involvement.

82. The communication device of claim 61, wherein the processor is configured with processor-executable instructions to perform operations such that determining an intent of the caller using an intent engine comprises determining an intent of the caller using an intent engine based at least in part on a past intent determination associated with the caller.

83. A communication device, comprising:

a transceiver configured to communicate with a communication network; and

a processor coupled to the transceiver, wherein the processor is configured with processor-executable instructions to perform operations comprising;

receiving an input from a caller;

determining a privilege level of the caller;

determining whether the input from the caller is a request for information;

identifying one or more relevant information sources when the input is a request for information;

extracting information associated with the request for information from the one or more relevant information sources based at least in part on the privilege level of the caller; and

providing the extracted information to the caller.

84. The communication device of claim 83, wherein the processor is configured with processor-executable instructions to perform operations such that determining a privilege level of the caller comprises:

determining an identity of the caller; and

comparing the identity of the caller to a privilege list.

85. The communication device of claim 84, wherein the processor is configured with processor-executable instructions to perform operations such that determining an identity of the caller is based at least in part on one or more of a phone number, voice recognition, facial recognition, customizable question responses, biometric information, and location information.

86. The communication device of claim 83, wherein the processor is configured with processor-executable instructions to perform operations further comprising comparing the privilege level of the caller to a privilege threshold, and

wherein the processor is configured with processor-executable instructions to perform operations such that extracting information associated with the request for information from the one or more relevant information sources based at least in part on the privilege level of the caller comprises extracting information associated with the request for information from the one or more relevant information sources when the privilege level of the caller is above the privilege threshold.

87. The communication device of claim 83, wherein the processor is configured with processor-executable instructions to perform operations such that the input is one or more of a verbal data, video data, image data, graphics data, text data, location information, calendar data, and sensor data.

88. The communication device of claim 83, wherein the processor is configured with processor-executable instructions to perform operations such that the one or more relevant information sources are one or more of a calendar application, a social network application, an email mailbox, a contact list, a voice mailbox, a position location application, user'"'"'s communication device memory, and user'"'"'s communication device settings.

89. The communication device of claim 83, wherein the processor is configured with processor-executable instructions to perform operations such that identifying one or more relevant information sources when the input is a request for information comprises identifying one or more relevant information sources based at least in part on a past identification of one or more relevant information sources when the input is a request for information.

90. The communication device of claim 83, wherein the processor is configured with processor-executable instructions to perform operations such that identifying one or more relevant information sources when the input is a request for information comprises automatically identifying one or more relevant information sources without additional human involvement when the input is a request for information.

91. A non-transitory computer-readable medium having stored thereon processor-executable instructions configured to cause a processor of a communication device to perform operations comprising:

determining an intent of a caller using an intent engine;

determining a privilege level of the caller; and

taking an action in response to the determined intent and the determined privilege level.

92. The non-transitory computer-readable storage medium of claim 91, wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations such that determining a privilege level of the caller comprises:

determining an identity of the caller; and

comparing the identity of the caller to a privilege list.

93. The non-transitory computer-readable storage medium of claim 92, wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations such that determining an identity of the caller is based at least in part on one or more of a phone number, voice recognition, facial recognition, customizable question responses, biometric information, and location information.

94. The non-transitory computer-readable storage medium of claim 91, wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations further comprising comparing the privilege level of the caller to a privilege threshold, and

wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations such that taking an action in response to the determined intent and the determined privilege level comprises taking an action in response to the determined intent when the privilege level of the caller is determined to be above the privilege threshold.

95. The non-transitory computer-readable storage medium of claim 91, wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations such that determining an intent of the caller using an intent engine comprises:

receiving a communication input from the caller;

identifying an attribute of the communication input; and

associating the identified attribute with an intent.

96. The non-transitory computer-readable storage medium of claim 95, wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations such that:

the communication input from the caller is speech; and

identifying an attribute of the communication input comprises applying natural language processing to the speech to identify an attribute of the speech.

97. The non-transitory computer-readable storage medium of claim 95, wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations such that:

the communication input from the caller is a text formatted communication input; and

identifying an attribute of the communication input comprises applying natural language processing to the text formatted communication input to identify an attribute of the text.

98. The non-transitory computer-readable storage medium of claim 97, wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations such that the text formatted communication input is a emoticon formatted communication input.

99. The non-transitory computer-readable storage medium of claim 95, wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations such that:

the communication input from the caller is video data; and

identifying an attribute of the communication input comprises applying facial recognition to the video data to identify an attribute of the video data.

100. The non-transitory computer-readable storage medium of claim 95, wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations such that:

the communication input from the caller is video data; and

identifying an attribute of the communication input comprises identifying an attribute of an audio component of the video data.

101. The non-transitory computer-readable storage medium of claim 100, wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations such that identifying an attribute of an audio component of the video data comprises applying natural language processing to a speech component of an audio component of the video data to identify an attribute of the speech component.

102. The non-transitory computer-readable storage medium of claim 95, wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations such that:

the communication input from the caller is video data; and

identifying an attribute of the communication input comprises identifying an emotion, mood, or gesture included in the video data as an attribute of the video data.

103. The non-transitory computer-readable storage medium of claim 95, wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations such that:

the communication input from the caller is sensor data; and

identifying an attribute of the communication input comprises identifying an attribute of the sensor data.

104. The non-transitory computer-readable storage medium of claim 95, wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations further comprising:

determining whether the identified attribute corresponds to a request for information;

identifying one or more relevant information sources when the identified attribute corresponds to a request for information; and

extracting information associated with the request for information from the one or more relevant information sources, and

wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations such that taking an action in response to the determined intent comprises providing the extracted information to the caller.

105. The non-transitory computer-readable storage medium of claim 104, wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations such that:

identifying one or more relevant information sources when the identified attribute corresponds to a request for information comprises identifying one or more relevant information sources based at least in part on the determined privilege level when the communication input is a request for information.

106. The non-transitory computer-readable storage medium of claim 105, wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations such that:

the one or more relevant information sources are one or more of a calendar application, a social network application, an email mailbox, a contact list, a voice mailbox, a position location application, user'"'"'s communication device memory, and user'"'"'s communication device settings.

107. The non-transitory computer-readable storage medium of claim 95, wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations further comprising determining whether the identified attribute corresponds to an action indication, and

wherein the stored processor-executable instructions are configured to cause a processor to perform operations such that taking an action in response to the determined intent comprises taking an action corresponding to the action indication.

108. The non-transitory computer-readable storage medium of claim 95, wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations such that:

identifying an attribute of the communication input comprises identifying a plurality of attributes of the communication input; and

associating the identified attribute with an intent comprises;

comparing a combination of the plurality of attributes to a dictionary of intent descriptors to determine a correlation between the combination of the plurality of attributes and the intent descriptors; and

associating an intent descriptor with a highest correlation with an intent.

109. The non-transitory computer-readable storage medium of claim 91, wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations further comprising:

determining whether the call is urgent; and

connecting the call to another device in response to determining that the call is urgent and based at least in part on the determined privilege level.

110. The non-transitory computer-readable storage medium of claim 109, wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations such that the another device is a device associated with a third party.

111. The non-transitory computer-readable storage medium of claim 91, wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations such that determining an intent of the caller using an intent engine comprises automatically determining an intent of the caller using an intent engine without additional human involvement.

112. The non-transitory computer-readable storage medium of claim 91, wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations such that determining an intent of the caller using an intent engine comprises determining an intent of the caller using an intent engine based at least in part on a past intent determination associated with the caller.

113. A non-transitory computer-readable medium having stored thereon processor-executable instructions configured to cause a processor of a communication device to perform operations comprising:

receiving an input from a caller;

determining a privilege level of the caller;

determining whether the input from the caller is a request for information;

identifying one or more relevant information sources when the input is a request for information;

extracting information associated with the request for information from the one or more relevant information sources based at least in part on the privilege level of the caller; and

providing the extracted information to the caller.

114. The non-transitory computer-readable storage medium of claim 113, wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations such that determining a privilege level of the caller comprises:

determining an identity of the caller; and

comparing the identity of the caller to a privilege list.

115. The non-transitory computer-readable storage medium of claim 114, wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations such that determining an identity of the caller is based at least in part on one or more of a phone number, voice recognition, facial recognition, customizable question responses, biometric information, and location information.

116. The non-transitory computer-readable storage medium of claim 113, wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations further comprising comparing the privilege level of the caller to a privilege threshold, and

wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations such that extracting information associated with the request for information from the one or more relevant information sources based at least in part on the privilege level of the caller comprises extracting information associated with the request for information from the one or more relevant information sources when the privilege level of the caller is above the privilege threshold.

117. The non-transitory computer-readable storage medium of claim 113, wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations such that the input is one or more of a verbal data, video data, image data, graphics data, text data, location information, calendar data, and sensor data.

118. The non-transitory computer-readable storage medium of claim 113, wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations such that the one or more relevant information sources are one or more of a calendar application, a social network application, an email mailbox, a contact list, a voice mailbox, a position location application, user'"'"'s communication device memory, and user'"'"'s communication device settings.

119. The non-transitory computer-readable storage medium of claim 113, wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations such that identifying one or more relevant information sources when the input is a request for information comprises identifying one or more relevant information sources based at least in part on a past identification of one or more relevant information sources when the input is a request for information.

120. The non-transitory computer-readable storage medium of claim 113, wherein the stored processor-executable instructions are configured to cause a processor of a communication device to perform operations such that identifying one or more relevant information sources when the input is a request for information comprises automatically identifying one or more relevant information sources without additional human involvement when the input is a request for information.

121. A server, comprising:

a network interface configured to communication with a communication network; and

a processor coupled to the network interface and configured with processor-executable instructions to perform operations comprising;

receiving a communication input message from a communication device, the communication input message including an identified attribute of a communication input from a caller and a privilege level of the caller;

associating the identified attribute with an intent; and

sending an indication to the communication device based on the associated intent and the privilege level.

122. The server of claim 121, wherein the processor is configured with processor-executable instructions to perform operations further comprising:

determining whether the identified attribute corresponds to a request for information;

identifying one or more relevant information sources when the identified attribute corresponds to a request for information; and

extracting information associated with the request for information from the one or more relevant information sources, and

wherein the processor is configured with processor-executable instructions to perform operations such that sending an indication to the communication device based on the associated intent and the privilege level comprises sending the extracted information to the communication device.

123. The server of claim 122, wherein the processor is configured with processor-executable instructions to perform operations such that identifying one or more relevant information sources when the identified attribute corresponds to a request for information comprises identifying one or more relevant information sources based at least in part on the privilege level when the communication input is a request for information.

124. The server of claim 123, wherein the processor is configured with processor-executable instructions to perform operations such that the one or more relevant information sources are one or more of a calendar application, a social network application, an email mailbox, a contact list, a voice mailbox, a position location application, user'"'"'s communication device memory, and user'"'"'s communication device settings.

125. The server of claim 122, wherein the processor is configured with processor-executable instructions to perform operations such that identifying one or more relevant information sources when the identified attribute corresponds to a request for information comprises identifying one or more relevant information sources based at least in part on a past identification of one or more relevant information sources when the input is a request for information.

126. The server of claim 121, wherein the processor is configured with processor-executable instructions to perform operations further comprising determining whether the identified attribute corresponds to an action indication, and

wherein the processor is configured with processor-executable instructions to perform operations such that sending an indication to the communication device based on the associated intent and the privilege level comprises sending an indication of an action to the communication device corresponding to the action indication.

127. The server of claim 121, wherein the processor is configured with processor-executable instructions to perform operations further comprising:

determining whether the call is urgent;

identifying another device to connect the call to in response to determining that the call is urgent and based at least in part on the determined privilege level; and

sending an indication of the identified another device to the communication device.

128. The server of claim 127, wherein the processor is configured with processor-executable instructions to perform operations such that the identified another device is a device associated with a third party different from the caller.

129. A server, comprising:

means for receiving a communication input message from a communication device, the communication input message including an identified attribute of a communication input from a caller and a privilege level of the caller;

means for associating the identified attribute with an intent; and

means for sending an indication to the communication device based on the associated intent and the privilege level.

130. The server of claim 129, further comprising:

means for determining whether the identified attribute corresponds to a request for information;

means for identifying one or more relevant information sources when the identified attribute corresponds to a request for information; and

means for extracting information associated with the request for information from the one or more relevant information sources, and

wherein means for sending an indication to the communication device based on the associated intent and the privilege level comprises means for sending the extracted information to the communication device.

131. The server of claim 130, wherein means for identifying one or more relevant information sources when the identified attribute corresponds to a request for information comprises means for identifying one or more relevant information sources based at least in part on the privilege level when the communication input is a request for information.

132. The server of claim 131, wherein the one or more relevant information sources are one or more of a calendar application, a social network application, an email mailbox, a contact list, a voice mailbox, a position location application, user'"'"'s communication device memory, and user'"'"'s communication device settings.

133. The server of claim 130, wherein means for identifying one or more relevant information sources when the identified attribute corresponds to a request for information comprises means for identifying one or more relevant information sources based at least in part on a past identification of one or more relevant information sources when the input is a request for information.

134. The server of claim 129, further comprising means for determining whether the identified attribute corresponds to an action indication,

wherein means for sending an indication to the communication device based on the associated intent and the privilege level comprises means for sending an indication of an action to the communication device corresponding to the action indication.

135. The server of claim 129, further comprising:

means for determining whether the call is urgent;

means for identifying another device to connect the call to in response to determining that the call is urgent and based at least in part on the determined privilege level; and

means for sending an indication of the identified another device to the communication device.

136. The server of claim 135, wherein the identified another device is a device associated with a third party different from the caller.

137. A non-transitory server-readable storage medium having stored thereon processor-executable instructions configured to cause a server to perform operations comprising:

receiving a communication input message from a communication device, the communication input message including an identified attribute of a communication input from a caller and a privilege level of the caller;

associating the identified attribute with an intent; and

sending an indication to the communication device based on the associated intent and the privilege level.

138. The non-transitory server-readable storage medium of claim 137, wherein the stored processor-executable instructions are configured to cause a server to perform operations further comprising:

determining whether the identified attribute corresponds to a request for information;

identifying one or more relevant information sources when the identified attribute corresponds to a request for information; and

extracting information associated with the request for information from the one or more relevant information sources, and

wherein the stored processor-executable instructions are configured to cause a server to perform operations such that sending an indication to the communication device based on the associated intent and the privilege level comprises sending the extracted information to the communication device.

139. The non-transitory server-readable storage medium of claim 138, wherein the stored processor-executable instructions are configured to cause a server to perform operations such that identifying one or more relevant information sources when the identified attribute corresponds to a request for information comprises identifying one or more relevant information sources based at least in part on the privilege level when the communication input is a request for information.

140. The non-transitory server-readable storage medium of claim 139, wherein the stored processor-executable instructions are configured to cause a server to perform operations such that the one or more relevant information sources are one or more of a calendar application, a social network application, an email mailbox, a contact list, a voice mailbox, a position location application, user'"'"'s communication device memory, and user'"'"'s communication device settings.

141. The non-transitory server-readable storage medium of claim 138, wherein the stored processor-executable instructions are configured to cause a server to perform operations such that identifying one or more relevant information sources when the identified attribute corresponds to a request for information comprises identifying one or more relevant information sources based at least in part on a past identification of one or more relevant information sources when the input is a request for information.

142. The non-transitory server-readable storage medium of claim 137, wherein the stored processor-executable instructions are configured to cause a server to perform operations further comprising determining whether the identified attribute corresponds to an action indication, and

wherein the stored processor-executable instructions are configured to cause a server to perform operations such that sending an indication to the communication device based on the associated intent and the privilege level comprises sending an indication of an action to the communication device corresponding to the action indication.

143. The non-transitory server-readable storage medium of claim 137, wherein the stored processor-executable instructions are configured to cause a server to perform operations further comprising:

determining whether the call is urgent;

identifying another device to connect the call to in response to determining that the call is urgent and based at least in part on the determined privilege level; and

sending an indication of the identified another device to the communication device.

144. The non-transitory server-readable storage medium of claim 143, wherein the stored processor-executable instructions are configured to cause a server to perform operations such that the identified another device is a device associated with a third party different from the caller.

145. A system, comprising:

a communication device, comprising;

a communication device transceiver configured to communicate with a communication network; and

a communication device processor coupled to the communication device transceiver; and

a server, comprising;

a server transceiver configured to communicate with the communication network; and

a server processor coupled to the server transceiver,

wherein the communication device processor is configured with processor-executable instructions to perform operations comprising;

receiving a communication input from a caller;

determining a privilege level of the caller;

identifying an attribute of the communication input; and

sending a communication input message to the server, the communication input message including the identified attribute of the communication input and a privilege level of the caller,

wherein the server processor is configured with processor-executable instructions to perform operations comprising;

receiving the communication input message from the communication device;

determining whether the identified attribute corresponds to a request for information;

identifying one or more relevant information sources based at least in part on the privilege level when the identified attribute corresponds to a request for information;

extracting information associated with the request for information from the one or more relevant information sources; and

sending the extracted information to the communication device, and

wherein the communication device processor is configured with processor-executable instructions to perform operations further comprising;

receiving the extracted information from the server; and

providing the extracted information to the caller.

146. A system, comprising:

a server; and

a communication device, comprising;

means for receiving a communication input from a caller;

means for determining a privilege level of the caller;

means for identifying an attribute of the communication input; and

means for sending a communication input message to the server, the communication input message including the identified attribute of the communication input and a privilege level of the caller,

wherein the server comprises;

means for receiving the communication input message from the communication device;

means for determining whether the identified attribute corresponds to a request for information;

means for identifying one or more relevant information sources based at least in part on the privilege level when the identified attribute corresponds to a request for information;

means for extracting information associated with the request for information from the one or more relevant information sources; and

means for sending the extracted information to the communication device, and

wherein the communication device further comprises;

means for receiving the extracted information from the server; and

means for providing the extracted information to the caller.