SYSTEM AND METHOD FOR INTERNATIONAL MERCHANDISE RETURN SERVICE
First Claim
1. A method of generating a return label for merchandise being returned from a consumer in a first country to a merchant in a second country, the method comprising:
- receiving merchant information including a merchant identifier;
receiving identifying information of a user in a first country desiring to return merchandise;
identifying a merchant account and a merchandise returns location in a second country based on the merchant information;
obtaining, via a computing environment, information from a first country carrier for use in tracking the return merchandise;
generating, via a computing environment, a first machine readable identifier for use by the first country carrier based at least on the information for use in tracking the return merchandise;
generating, via a computing environment, a second machine readable identifier for use by a second country carrier based at least on information to route the return merchandise; and
generating, via a computing environment, a return label for merchandise being returned from the user in the first country to the merchandise returns location in the second country, the return label including the first machine readable identifier, the second machine readable identifier and a customs declaration for the merchandise.
1 Assignment
0 Petitions
Accused Products
Abstract
A system and method for generating a return label for merchandise being returned from a buyer or consumer in a first country to a merchant in a second country. A name and address of a consumer in the first country desiring to return merchandise and merchant or seller information including a merchant identifier is received. An address for receiving returns for the merchant or seller in the second country is accessed based on the merchant information. One or more machine readable identifiers for use by a first country carrier and for use by a second country carrier based at least on the consumer information, and information for routing the return merchandise are generated. A return label for merchandise being returned from the consumer to the merchant is generated. The return label can include the machine readable identifiers and a customs declaration for the merchandise.
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Citations
47 Claims
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1. A method of generating a return label for merchandise being returned from a consumer in a first country to a merchant in a second country, the method comprising:
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receiving merchant information including a merchant identifier; receiving identifying information of a user in a first country desiring to return merchandise; identifying a merchant account and a merchandise returns location in a second country based on the merchant information; obtaining, via a computing environment, information from a first country carrier for use in tracking the return merchandise; generating, via a computing environment, a first machine readable identifier for use by the first country carrier based at least on the information for use in tracking the return merchandise; generating, via a computing environment, a second machine readable identifier for use by a second country carrier based at least on information to route the return merchandise; and generating, via a computing environment, a return label for merchandise being returned from the user in the first country to the merchandise returns location in the second country, the return label including the first machine readable identifier, the second machine readable identifier and a customs declaration for the merchandise. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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25. A method of processing a return label for merchandise being returned from a user in a first country to a merchant or seller of the merchandise in a second country, the method comprising:
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receiving identifying information of a user in a first country desiring to return merchandise; receiving merchant information including a merchant identifier; identifying a merchant account and a merchandise returns location in a second country based on the received merchant information; receiving, in response to a web service call via a computing environment, information from a first country carrier for use in tracking the return merchandise; producing, via a computing environment, a tracking code based on the information obtained from the first country carrier; generating, via a computing environment, a first machine readable identifier for use by the first country carrier based at least on the tracking code; generating, via a computing environment, a second machine readable identifier for use by a second country carrier based at least on information to route the return merchandise; generating, via a computing environment, a return label for merchandise being returned from the user in the first country to the merchandise returns location in the second country, the return label including the first machine readable identifier, the second machine readable identifier and a customs declaration for the merchandise; receiving a package with the return label affixed thereupon at a carrier processing center in the second country that services the merchandise returns location; computing an amount of shipping charges due for the received package; deducting the shipping charges due from an account for the merchant or charging a credit card for the merchant; and reimbursing the first country carrier for service rendered by the first country carrier. - View Dependent Claims (26, 27)
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28. A method of processing a return label for merchandise being returned from a user in a first country to a merchant or seller of the merchandise in a second country, the method comprising:
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receiving identifying information of a user in a first country desiring to return merchandise; receiving merchant information including a merchant identifier; identifying a merchant account and a merchandise returns location in a second country based on the received merchant information; receiving, in response to a web service call via a computing environment, information from third-party shared database for use in tracking the return merchandise; producing, via a computing environment, a tracking code based on the information obtained from the third-party shared database; generating, via a computing environment, a first machine readable identifier for use by a first country carrier based at least on the tracking code; generating, via a computing environment, a second machine readable identifier for use by a second country carrier based at least on information to route the return merchandise; generating, via a computing environment, a return label for merchandise being returned from the user in the first country to the merchandise returns location in the second country, the return label including the first machine readable identifier, the second machine readable identifier and a customs declaration for the merchandise; receiving a package with the return label affixed thereupon at a carrier processing center in the second country that services the merchandise returns location; computing an amount of shipping charges due for the received package; deducting the shipping charges due from an account for the merchant or charging a credit card for the merchant; and reimbursing the first country carrier for service rendered by the first country carrier.
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29. A method of generating a return label for merchandise being returned from a user in a first country to a merchant or seller of the merchandise in a second country, the method comprising:
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receiving merchant information including a merchant identifier; receiving identifying information of a user in a first country desiring to return merchandise; identifying an address for a merchandise returns location in a second country based on the merchant information; generating, via a computing environment, a first machine readable identifier for use by a first country carrier based at least on the user information; generating, via a computing environment, a second machine readable identifier for use by a second country carrier based at least on information to route the return merchandise; and generating, via a computing environment, a return label for merchandise being returned from the user in the first country to the merchandise returns location in the second country, the return label including the first machine readable identifier, the second machine readable identifier and a customs declaration for the merchandise. - View Dependent Claims (30, 31, 32)
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33. A computer-readable storage medium storing one or more sequences of instructions which, when executed by one or more processors, causes the one or more processors to perform a method comprising:
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receiving merchant information including a merchant identifier; receiving identifying information of a user in a first country desiring to return merchandise; identifying an address for a merchandise returns location in a second country based on the merchant information; generating a first machine readable identifier for use by a first country carrier based at least on the user information; generating a second machine readable identifier for use by a second country carrier based at least on information to route the return merchandise; and generating a return label for merchandise being returned from the consumer in the first country to the merchandise returns location in the second country, the return label including the first machine readable identifier, the second machine readable identifier and a customs declaration for the merchandise. - View Dependent Claims (34, 35, 36, 37)
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38. A method of generating a return label for merchandise being returned from a user in a first country to a merchant or seller of the merchandise in a second country, the method comprising:
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receiving merchant information including a merchant identifier; receiving identifying information of a user in a first country desiring to return merchandise; accessing an address for a merchandise returns location in a second country based on the merchant information; generating, via a computing environment, a machine readable identifier for use in tracking delivery based at least on the user information; and generating, via a computing environment, a return label for merchandise being returned from the user in the first country to the merchandise returns location in the second country, the return label including the machine readable identifier and a customs declaration for the merchandise. - View Dependent Claims (39, 40, 41, 42)
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43. A method of processing a return label for merchandise being returned from a user in a first country to a merchant or seller of the merchandise in a second country, the method comprising:
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providing an origination shipping label for merchandise being shipped from a merchant or seller of the merchandise in a second country to a user in a first country; receiving identifying information of the user in the first country desiring to return merchandise; receiving merchant information including a merchant identifier; identifying a merchant account and a merchandise returns location in the second country based on the received merchant information; receiving, via a computing environment, information from a first country carrier for use in tracking the return merchandise; producing, via a computing environment, a tracking code based on the information obtained from the first country carrier; generating, via a computing environment, a first machine readable identifier for use by the first country carrier based at least on the tracking code; generating, via a computing environment, a second machine readable identifier for use by a second country carrier based at least on information to route the return merchandise; generating, via a computing environment, a return label for merchandise being returned from the user in the first country to the merchandise returns location in the second country, the return label including the first machine readable identifier, the second machine readable identifier and a customs declaration for the merchandise; receiving a package with the return label affixed thereupon at a carrier processing center in the second country that services the merchandise returns location; computing an amount of return shipping charges due for the received package; determining if the second country carrier is the same carrier for both an origination shipment of the merchandise and the merchandise return; deducting the return shipping charges due from the account for the merchant or charging a credit card for the merchant if the second country carrier is not the same carrier for both the origination shipment of the merchandise and the merchandise return shipment; and reimbursing the first country carrier for service rendered by the first country carrier. - View Dependent Claims (44, 45, 46, 47)
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Specification