SYSTEMS AND METHODS FOR ALERT MANAGEMENT

• US 20140258845A1
• Filed: 05/20/2014
• Published: 09/11/2014
• Est. Priority Date: 08/09/2012
• Status: Active Grant

• Current Assignee: SweetLabs, Inc.
• Original Assignee: SweetLabs, Inc.
• Inventors: Bourke, Adrian, Machado, Blake, Sleiter, Brian
• Granted Patent: US 9,971,747 B2
• Time in Patent Office: Days
• US Class Current: 715/234
• CPC Class Codes: G06F 16/951 Indexing; Web crawling techniques
• CPC Class Codes: G06F 16/957 Browsing optimisation, e.g. caching or content distillation
• CPC Class Codes: G06F 40/143 Markup, e.g. Standard Generalized Markup Language [SGML] or Document Type Definition [DTD]
• CPC Class Codes: G06F 40/186 Templates
• CPC Class Codes: G06F 9/451 Execution arrangements for user interfaces
• CPC Class Codes: G06F 9/542 Event management; Broadcasting; Multicasting; Notifications

Abstract

Systems and methods for alert management in accordance with embodiments of the invention are disclosed. In one embodiment, a computing device includes a processor, an operating system configuring the processor to create a computing environment, an alert platform application, an alert pop up page file stored within the storage and containing instructions written in the rendering language to render a pop up page, and an alert history database containing alert data including an alert ID, display metadata, and application data, wherein the alert history database is configured to be queried to retrieve alert data, wherein the alert platform application is configured to query the alert history database to retrieve alert data, and wherein the alert platform application is configured to inject at least a portion of display metadata from alert data into the instructions from the alert pop up page file and render an alert pop up page.

Claims

1. A computing device, comprising:

a processor;

storage;

an operating system stored within the storage, where the operating system configures the processor to create a computing environment;

an alert platform application stored in the storage, where the alert platform application is configured to create an application runtime environment when executed by the computing device, the alert platform application comprising;

a rendering engine process configured to;

render pages within the computing environment created by the operating system by interpreting instructions written in a rendering language; and

implement a virtual machine configured to execute instructions written in a scripting language; and

an integration process that enables instructions executing within the virtual machine to modify the computing environment created by the operating system by communicating with operating system processes in the computing environment;

an alert template stored within the storage and containing instructions written in the rendering language that cause the rendering engine process to render an alert pop up page within the computing environment of the computing device; and

wherein the alert platform application is configured to;

receive alert messages containing alert data from a plurality of applications, wherein;

the alert data comprises an alert ID, display metadata, and application data; and

the display metadata for a piece of alert data comprises instructions that the alert platform application can use to render an alert within an alert pop up page rendered within the computing environment;

modify the alert template based on the display metadata contained within the alert data; and

render an alert pop up page within the computing environment of the computing device using the rendering engine process, where the alert pop up page comprises alert data from at least a portion of the received alert data and the format of the displayed alert data is based on the modified alert template.

2. The computing device of claim 1, wherein:

the alert platform application is at least partially natively implemented;

the computing device further comprising at least one cross-platform application stored in the storage of the computing device, where a given cross-platform application comprises;

an application alert pop up page file containing instructions written in the rendering language that cause the rendering engine process to render a pop up page within the computing environment of the computing device; and

a background page file including executable instructions in the scripting language configured to be executed within the application runtime environment created by the alert platform application to;

control the execution of the cross-platform application in accordance with the logic of the cross-platform application;

cause the rendering engine process to render the application alert pop up page within the computing environment of the computing device using the application alert pop up page file; and

provide an alert message to the alert platform application in response to an alert event, where the alert comprises alert data comprising an alert ID, display metadata, and application data.

3. The computing device of claim 2, wherein execution of the executable instructions in the background page file within the virtual machine causes the cross-platform application to request alert data from the alert platform application.

4. The computing device of claim 3, wherein:

the requested alert data comprises display metadata and application data, where the application data includes executable instructions in the scripting language;

the logic of the background page is configured to inject at least a portion of the display metadata into instructions written in the rendering language based on the alert template to cause the rendering of the alert pop up page using the rendering engine process; and

the logic of the background page configures the rendering engine process to execute the executable instructions written in the scripting language within the virtual machine in response to a specific user interaction with the rendered alert pop up page.

5. The computing device of claim 4, wherein the display metadata includes a resource locator and the alert platform application is configured to invoke a call to an API that produces resources that can be rendered for display.

6. The computing device of claim 5, wherein the resources include at least one piece of data selected from the group consisting of text, an image, and executable instructions in the scripting language.

7. The computing device of claim 5, wherein the resources are stored locally.

8. The computing device of claim 6, wherein the resources are retrieved from a remote server.

9. The computing device of claim 3, wherein the rendering engine process is configured to utilize web technologies to format the injected display metadata within the rendering of the alert pop up page.

10. The computing device of claim 2, wherein:

the cross-platform application further comprises an image file containing an icon;

the integration layer process is configured to create a launch point incorporating the icon within the computing environment of the computing device for the cross-platform application using the image file; and

the alert platform is configured to display at least one badge on the icon in response to receipt of an alert message.

11. The computing device of claim 2, further comprising:

at least one native application configured to execute natively within the computing device by executing within the computing environment generated by the operating system; and

wherein the at least one native application is configured to provide an alert to the alert platform application in response to an alert event, where the alert comprises alert data configured to be rendered for display in a user interface using the rendering engine process.

12. The computing device of claim 1, further comprising an alert history database configured to store alert data comprising an alert ID, display metadata, and application data;

wherein the alert platform application is configured to;

store the received alert messages using the alert history database; and

query the alert history database to obtain the alert data rendered in the alert pop up page.

13. The computing device of claim 1, wherein the display metadata of a piece of alert data comprises metadata selected from the group consisting of:

an alert title, an alert description, an alert timestamp indicating when the alert occurred, an application ID indicating the application that generated the alert, an alert priority, and a reference to at least one image file.

14. The computing device of claim 13, wherein the resources include at least one piece of data selected from the group consisting of text, an image, and executable instructions in the scripting language.

15. The computing device of claim 13, wherein the resources are stored locally.

16. The computing device of claim 13, wherein the resources are retrieved from a remote server.

17. The computing device of claim 1, wherein the display metadata includes a resource locator and the alert platform application is configured to invoke a call to an API that produces resources that can be rendered for display.

18. The computing device of claim 1, wherein the alert platform application is further configured to generate display metadata in response to receipt of an alert from an application including at least one piece of metadata selected from the group consisting of:

an alert ID;

a timestamp indicating the time the alert was generated; and

an application identifier.

19. The computing device of claim 1, wherein the alert platform application is configured to receive alerts from at least one application from the group consisting of local native applications, local cross-platform application, web applications and web services.

20. The computing device of claim 1, wherein the alert platform application is configured to receive alerts from an alert synchronization server that synchronizes alert data across multiple alert platforms.

21. The computing device of claim 1, wherein the instructions in the rendering language in the pop up page are written so that the pop up page is rendered as a message notification center in which display metadata from alert data generated by multiple applications is inserted by the alert platform application.

22. The computing device of claim 1, wherein the scripting language is JavaScript and the rendering language is HTML.

23. The computing device of claim 1, wherein the format of the displayed alert data is controlled by a specific application in the plurality of applications providing the alert data via the display metadata contained within the alert data provided by the specific application.

24. A method for rendering alerts, comprising:

receiving alert messages containing alert data from a plurality of applications using a computing device, wherein;

the alert data comprises an alert ID, display metadata, and application data; and

the display metadata for a piece of alert data comprises instructions that the alert platform application can use to render an alert within an alert pop up page rendered within a computing environment created by an operating system executed using the computing device;

the computing device comprises an alert platform application configured to create an application runtime environment when executed by the computing device, the alert platform application comprising;

a rendering engine process configured to;

render pages within the computing environment created by the operating system by interpreting instructions written in a rendering language; and

implement a virtual machine configured to execute instructions written in a scripting language; and

an integration process that enables instructions executing within the virtual machine to modify the computing environment created by the operating system by communicating with operating system processes in the computing environment;

modifying an alert template based on the display metadata contained within the alert data using the computing device, where the alert template contains instructions written in the rendering language that cause the rendering engine process to render an alert pop up page within the computing environment of the computing device; and

rendering an alert pop up page within the computing environment using the computing device, where the alert pop up page comprises alert data from at least a portion of the received alert data and the format of the displayed alert data is based on the modified alert template.