SYSTEM AND METHOD FOR GEO-LOCATION BASED MEDIA RECORDING FOR A CONTACT CENTER
First Claim
1. A method for recording media for a contact center comprising:
- establishing via a processor in a first geographic location, a communication session between first and second communication devices;
determining by the processor that media exchanged during the media session is to be recorded;
identifying by the processor a second geographic location associated with a resource involved in the media session; and
identifying by the processor a media controller associated with the second geographic location, wherein a media path between the first and second communication devices is bridged by the media controller.
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Accused Products
Abstract
A system and method for recording media for a contact center includes establishing via a processor in a first geographic location, a communication session between first and second communication devices. The processor determines that media exchanged during the media session is to be recorded. The processor identifies a second geographic location associated with a resource involved in the media session, and identifies a media controller associated with the second geographic location. The media controller bridges the media path between the first and second communication devices, and the media exchanged during the media session is recorded.
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Citations
20 Claims
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1. A method for recording media for a contact center comprising:
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establishing via a processor in a first geographic location, a communication session between first and second communication devices; determining by the processor that media exchanged during the media session is to be recorded; identifying by the processor a second geographic location associated with a resource involved in the media session; and identifying by the processor a media controller associated with the second geographic location, wherein a media path between the first and second communication devices is bridged by the media controller. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system for recording media for a contact center comprising:
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processor in a first geographic location; and memory, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to; establish a communication session between first and second communication devices; determine that media exchanged during the media session is to be recorded; identify a second geographic location associated with a resource involved in the media session; and identify a media controller associated with the second geographic location, wherein a media path between the first and second communication devices is bridged by the media controller. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification