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SYSTEM AND METHOD FOR GEO-LOCATION BASED MEDIA RECORDING FOR A CONTACT CENTER

  • US 20140269446A1
  • Filed: 08/30/2013
  • Published: 09/18/2014
  • Est. Priority Date: 03/15/2013
  • Status: Active Grant
First Claim
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1. A method for recording media for a contact center comprising:

  • establishing via a processor in a first geographic location, a communication session between first and second communication devices;

    determining by the processor that media exchanged during the media session is to be recorded;

    identifying by the processor a second geographic location associated with a resource involved in the media session; and

    identifying by the processor a media controller associated with the second geographic location, wherein a media path between the first and second communication devices is bridged by the media controller.

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