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SYSTEM AND METHOD FOR RECORDING CALLS IN A WebRTC CONTACT CENTER

  • US 20140270104A1
  • Filed: 03/12/2013
  • Published: 09/18/2014
  • Est. Priority Date: 03/12/2013
  • Status: Active Grant
First Claim
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1. A call recording system for recording calls in an enterprise, comprising:

  • a monitor module configured to monitor and detect at least one request to establish a WebRTC call with an agent of the enterprise;

    a fork module configured to fork media streams associated with the at least one WebRTC call; and

    a record module configured to record the forked media streams to record the at least one WebRTC call.

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