SYSTEM AND METHOD FOR RECORDING CALLS IN A WebRTC CONTACT CENTER
First Claim
1. A call recording system for recording calls in an enterprise, comprising:
- a monitor module configured to monitor and detect at least one request to establish a WebRTC call with an agent of the enterprise;
a fork module configured to fork media streams associated with the at least one WebRTC call; and
a record module configured to record the forked media streams to record the at least one WebRTC call.
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Accused Products
Abstract
A call recording system for recording WebRTC calls between a user and an agent of an enterprise is provided. The call recording system includes a monitor module for monitoring and detecting at least one request to establish WebRTC call with an agent of the enterprise. The call recording system includes a fork module for forking media streams associated with the at least one WebRTC call. The call recording system further includes a record module for recording the forked media streams to record the at least one WebRTC call. The call recording system further includes a barge module for enabling a supervisor to barge into the at least one WebRTC call.
32 Citations
20 Claims
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1. A call recording system for recording calls in an enterprise, comprising:
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a monitor module configured to monitor and detect at least one request to establish a WebRTC call with an agent of the enterprise; a fork module configured to fork media streams associated with the at least one WebRTC call; and a record module configured to record the forked media streams to record the at least one WebRTC call. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A computer-implemented method for recording calls in an enterprise, the computer-implemented method comprising:
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monitoring incoming call requests in an enterprise to detect at least one request to establish a WebRTC call with an agent of the enterprise; forking media streams associated with the at least one WebRTC call; and
recording the forked media streams to record the at least one WebRTC call. - View Dependent Claims (14, 15, 16, 17, 18, 19)
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20. A tangible computer readable medium storing computer readable instructions when executed by a processor perform a method comprising:
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monitoring incoming call requests in an enterprise to detect at least one request to establish a WebRTC call with an agent of the enterprise; forking media streams associated with the at least one WebRTC call; and
recording the forked media streams to record the at least one WebRTC call.
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Specification