SYSTEM AND METHOD FOR ENCRYPTING AND RECORDING MEDIA FOR A CONTACT CENTER
First Claim
8-1. The method of claim 1, wherein the data storage device is configured to store media recordings for a plurality of contact centers, the data storage device being accessible over a wide area network.
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Accused Products
Abstract
A system and method for recording media for a contact center where a processor is configured to determine that media exchanged between first and second communication devices during a telephony call is to be recorded; bridge a media path between the first and second communication devices; cause replicating of the media exchanged in the media path; encrypt the replicated media via a first cryptographic key for storing the encrypted media in a data storage device; and encrypt the first cryptographic key via a second cryptographic key for storing the encrypted first cryptographic key as metadata for the encrypted media.
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Citations
20 Claims
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8-1. The method of claim 1, wherein the data storage device is configured to store media recordings for a plurality of contact centers, the data storage device being accessible over a wide area network.
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10. A system for recording media for a contact center comprising:
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a processor; and a memory, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to; determine that media exchanged between first and second communication devices during a telephony call is to be recorded; bridge a media path between the first and second communication devices; cause replicating of the media exchanged in the media path; encrypt the replicated media via a first cryptographic key for storing the encrypted media in a data storage device; and encrypt the first cryptographic key via a second cryptographic key for storing the encrypted first cryptographic key as metadata for the encrypted media. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification