METHODS, SOFTWARE, AND DEVICES FOR AUTOMATICALLY VERIFYING COMPLETION OF SERVICE ORDERS FOR MOBILE DEVICES

• US 20140273928A1
• Filed: 03/14/2013
• Published: 09/18/2014
• Est. Priority Date: 03/14/2013
• Status: Abandoned Application

• Current Assignee: Enterprise Asset Management Systems Inc.
• Original Assignee: 1666863 Ontario Inc.
• Inventors: Dobbs, Peter
• Application Number:
  US13/828,844
• Publication Number:
  US 20140273928A1
• Time in Patent Office: Days
• US Class Current: 455/406
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 30/04 Billing or invoicing
• CPC Class Codes: H04M 15/41 Billing record details, i.e. parameters, identifiers, structure of call data record [CDR]
• CPC Class Codes: H04M 15/44 Augmented, consolidated or itemized billing statement or bill presentation
• CPC Class Codes: H04M 15/70 Administration or customization aspects; Counter-checking correct charges
• CPC Class Codes: H04M 15/73 Validating charges
• CPC Class Codes: H04M 2215/28 SMS billing
• CPC Class Codes: H04W 4/24 Accounting or billing

Abstract

Methods, software and devices for automatically verifying completion of mobile device service orders by service providers are disclosed. Service orders are transmitting to service provider, each service order requesting a change in subscribed services for one of a plurality of mobile device. Electronic records of requested changes in subscribed services are stored. Invoices are received from the service providers. Each invoice is parsed to determine invoiced services for a given mobile device. Invoiced services for the given mobile device are compared with the stored electronic records to verify completion of any stored service order for that mobile device.

Claims

1. A computer-implemented method of verifying completion of mobile device service orders by service providers, said method comprising:

transmitting a plurality of service orders to at least one service provider, each of said plurality of service orders requesting a change in subscribed services for one of a plurality of mobile devices;

storing electronic records of changes in subscribed services requested by said transmitted service orders;

receiving a plurality of invoices from said at least one service provider;

parsing one of said plurality of invoices to determine invoiced services for a given mobile device of said plurality of mobile devices;

comparing said invoiced services for said given mobile device with said stored electronic records to verify completion of any stored service order for said given mobile device; and

repeating said parsing and comparing for other invoices of said plurality of invoices.

2. The method of claim 1, further comprising:

receiving a request for said change in subscribed services for a mobile device of said plurality of mobile devices from a user.

3. The method of claim 1, further comprising:

upon said verifying, determining that a particular service order for said given mobile device was not completed successfully.

4. The method of claim 3, further comprising:

sending notification to a pre-defined address that said particular service order was not completed successfully.

5. The method of claim 4, wherein said pre-defined address belongs to a user of said given mobile device.

6. The method of claim 4, wherein said pre-defined address belongs to said service provider for said given mobile device.

7. The method of claim 3, further comprising:

retransmitting said particular service order to said service provider for said given mobile device.

8. The method of claim 1, further comprising:

upon said verifying, determining that a particular service order for said given mobile device was completed successfully.

9. The method of claim 8, further comprising:

storing an indicator of successful completion of said particular service order.

10. The method of claim 8, further comprising:

deleting said electronic record of said particular service order.

11. The method of claim 1, wherein said plurality of invoices are received from a plurality of service providers.

12. The method of claim 1, wherein said plurality of invoices are received in a plurality of disparate formats.

13. The method of claim 1, wherein at least one of said plurality of invoices is received as Portable Document Format (PDF) document, a Hypertext Markup Language (HTML) document, an Extensible Markup Language (XML) document, a Microsoft Excel (XLS/XLSX) document, or a JavaScript Object Notation (JSON) document.

14. The method of claim 1, wherein at least one of said plurality of invoices is received as digital image.

15. The method of claim 14, further comprising:

performing optical character recognition at least one of said plurality of invoices.

16. The method of claim 1, further comprising:

storing electronic records of subscribed services for said plurality of mobile devices.

17. The method of claim 16, further comprising:

updating said electronic records of subscribed services to reflect said requested changes in subscribed services.

18. The method of claim 1, further comprising:

receiving confirmation of receipt of a particular service order of said plurality of service orders from said at least one service provider.

19. The method of claim 1, wherein said transmitting comprises sending at least one SMTP message.

20. The method of claim 1, wherein said transmitting comprises sending at least one HTTP message.

21. A computing device for verifying completion of mobile device service orders by service providers, said computing device comprising:

at least one processor;

memory in communication with said at least one processor; and

software code stored in said memory, which when executed by said at least one processor causes said computing device to;

transmit a plurality of service orders to at least one service provider, each of said plurality of service orders requesting a change in subscribed services for one of a plurality of mobile devices;

store electronic records of changes in subscribed services requested by said transmitted service orders;

receive a plurality of invoices from said at least one service provider;

parse one of said plurality of invoices to determine invoiced services for a given mobile device of said plurality of mobile devices;

compare said invoiced services for said given mobile device with said stored electronic records to verify completion of any stored service order for said given mobile device; and

repeat said parsing and comparing for other invoices of said plurality of invoice.

22. A computer-readable medium storing instructions which when executed adapt a computing device to:

transmit a plurality of service orders to at least one service provider, each of said plurality of service orders requesting a change in subscribed services for one of a plurality of mobile devices;

store electronic records of changes in subscribed services requested by said transmitted service orders;

receive a plurality of invoices from said at least one service provider;

parse one of said plurality of invoices to determine invoiced services for a given mobile device of said plurality of mobile devices;

compare said invoiced services for said given mobile device with said stored electronic records to verify completion of any stored service order for said given mobile device; and

repeat said parsing and comparing for other invoices of said plurality of invoices.