Providing Feedback Pertaining to Communication Style

• US 20140278455A1
• Filed: 03/14/2013
• Published: 09/18/2014
• Est. Priority Date: 03/14/2013
• Status: Abandoned Application

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Chandrasekaran, Nirupama, Czerwinski, Mary P., Roseway, Asta J., Hartzler, Andrea L., Patel, Rupa A., Pratt, Wanda M.
• Application Number:
  US13/803,164
• Publication Number:
  US 20140278455A1
• Time in Patent Office: Days
• US Class Current: 705/2
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls
• CPC Class Codes: G16H 40/67 for remote operation

Abstract

An approach is described herein for providing feedback to the participants of a communication session. The approach entails automatically collecting cue information that characterizes, at least in part, the communication behavior that is exhibited during the communication session. The approach then generates signal information based on the cue information. In one case, the signal information conveys the empathy that is exhibited during the communication session. In one case, the signal information may have an affiliation dimension and a control dimension. Any participant can use the signal information during and/or after the communication session to gain awareness of his or her communication style, and to potentially modify his or behavior in response thereto.

Claims

1. A method, performed by one or more computing devices, for providing feedback in a context of a communication session among two or more participants, comprising:

receiving raw cue information from one or more input devices, where the raw cue information captures, at least in part, communication behavior exhibited by said two or more communication participants during the communication session;

processing the raw cue information to provide processed cue information;

mapping the processed cue information into signal information, the signal information conveying empathy exhibited during the communication session;

producing interface information that represents the signal information; and

presenting the interface information on one or more output devices for consumption by at least one participant of the communication session.

2. The method of claim 1, wherein the communication session takes place in a healthcare-related environment in which at least one of the participants is a caregiver and at least one of the participants is a recipient of care.

3. The method of claim 1, wherein the communication session takes place in a counseling environment in which at least one of the participants is a counselor and at least one of the participants is a recipient of counseling.

4. The method of claim 1, wherein the communication session takes place in a teaching environment in which at least one of the participants is an instructor and at least one of the participants is recipient of instruction.

5. The method of claim 1, wherein said two or more communication participants comprises more than two participants.

6. The method of claim 1, wherein at least two of said two or more communication participants are physically present in a same physical space.

7. The method of claim 1, wherein at least two of said two or more communication participants are present at different physical locations, and wherein said at least two communication participants communicate via a teleconferencing system.

8. The method of claim 7, wherein said at least two communication participants communicate with each other in a context of a social network system.

9. The method of claim 1, wherein the signal information comprises:

an affiliation dimension which describes a degree to which at least one participant attempts to reduce interpersonal distance with another participant, creating intimacy and immediacy during the communication session; and

a control dimension which describes a degree to which power is distributed among the participants of the communication session.

10. The method of claim 1, wherein the signal information comprises two or more dimensions selected from among:

an affiliation dimension which describes a degree to which at least one participant attempts to reduce interpersonal distance with another participant, creating intimacy and immediacy during the communication session;

a control dimension which describes a degree to which power is distributed among the participants of the communication session;

a composure dimension which describes a degree of anxiety that is exhibited during the communication session, versus calmness;

a formality dimension which describes a degree to which interaction in the communication session is formal in nature, versus relaxed in nature; and

an orientation dimension which describes a degree to which the interaction in the communication session is task-directed in nature, versus social-oriented in nature.

11. The method of claim 1,

wherein the signal information comprises one or more dimensions, and

wherein the interface information includes one or more interface components, each interface component representing a dimension of the signal information.

12. The method of claim 11, wherein each interface component is a separate and independent interface component.

13. The method of claim 11, wherein each interface component corresponds to a sub-component within a high-level interface component.

14. The method of claim 1, wherein the interface information conveys a current instance of signal information, together with one or more previous instances of signal information.

15. The method of claim 1, wherein the interface information includes different components associated with different respective participants of the communication session.

16. The method of claim 1,

wherein the signal information comprises:

an affiliation dimension which describes a degree to which at least one participant attempts to reduce interpersonal distance with another participant, creating intimacy and immediacy during the communication session; and

a control dimension which describes a degree to which power is distributed among the participants of the communication session, and

wherein the interface information conveys the affiliation dimension and the control dimension of empathy using a visual metaphor.

17. The method of claim 16, wherein the visual metaphor is a graphical object having multiple components, wherein:

a subset of the components correspond to a first participant and another subset of the components correspond to a second participant,

a first visual attribute of each component represents the affiliation dimension of the signal information, and

a second visual attribute of each component represents the control dimension of the signal information.

18. The method of claim 17, wherein the graphical object includes a pair of components representing a current instance of signal information, and at least one pair of components representing a prior instance of signal information.

19. One or more computer devices for proving feedback in a context of a communication session among two or more participants, comprising:

a receipt module configured to receive raw cue information from one or more input devices, where the raw cue information captures, at least in part, nonverbal communication behavior exhibited by said two or more participants during the communication session;

a preprocessing module configured to process the raw cue information to provide processed cue information;

a signal determination module configured to map the processed cue information into signal information,

the signal information comprising two or more dimensions, including;

an affiliation dimension which describes a degree to which at least one participant attempts to reduce interpersonal distance with another participant, creating intimacy and immediacy during the communication session; and

a control dimension which describes a degree to which power is distributed among the participants of the communication session.

20. A computer readable storage medium for storing computer readable instructions, the computer readable instructions providing a cue processing system when executed by one or more processing devices, the computer readable instructions comprising:

logic configured to receive raw cue information from one or more input devices, the raw cue information capturing, at least in part, nonverbal communication behavior exhibited by participants of a communication session, and at least one factor pertaining to an environment in which the communication session takes place;

logic configured to process the raw cue information to provide processed cue information;

logic configured to use at least one model to map the processed cue information into signal information, the signal information conveying empathy exhibited during the communication session,

the signal information comprising two or more dimensions selected from among the dimensions of;

an affiliation dimension which describes a degree to which at least one participant attempts to reduce interpersonal distance with another participant, creating intimacy and immediacy during the communication session;

a control dimension which describes a degree to which power is distributed among the participants of the communication session;

a composure dimension which describes a degree of anxiety that is exhibited during the communication session, versus calmness;

a formality dimension which describes a degree to which interaction in the communication session is formal in nature, versus relaxed in nature; and

an orientation dimension which describes a degree to which the interaction in the communication session is task-directed in nature, versus social-oriented in nature; and

logic configured to generate interface information that represents the signal information,

the interface information including two or more interface components, each interface component directed to a dimension of the signal information.