MONITORING RECURRING ACTIVITIES

• US 20140278637A1
• Filed: 03/12/2013
• Published: 09/18/2014
• Est. Priority Date: 03/12/2013
• Status: Abandoned Application

• Current Assignee: United Parcel Service Of America Incorporated (United Parcel Service Incorporated)
• Original Assignee: United Parcel Service Of America Incorporated (United Parcel Service Incorporated)
• Inventors: DAVIDSON, MARK J.
• Application Number:
  US13/795,568
• Publication Number:
  US 20140278637A1
• Time in Patent Office: Days
• US Class Current: 705/7.15
• CPC Class Codes: G06Q 10/063114 Status monitoring or status determination for a person or group

Abstract

Computer program products, methods, systems, apparatus, and computing entities are provided for monitoring recurring activities. In one embodiment, activity data and work data can be analyzed to identify segments of inactivity during work segments. The inactivity segments can then be provided for an interface for display.

Claims

1. A method for monitoring recurring activities, the method comprising:

receiving activity data corresponding to a worker and a work period in which the worker performed one or more recurring activities; and

identifying one or more inactivity segments during the work period that meet a configurable threshold based at least in part on the activity data, the one or more inactivity segments representing a time period for which the worker did not perform recurring activities during the work period.

2. The method of claim 1 further comprising assigning an alert to the one or more inactivity segments.

3. The method of claim 1 further comprising:

receiving work data corresponding to the worker and the work period in which the worker performed one or more recurring activities;

determining whether the one or more inactivity segments identified based at least in part on the activity data correspond to inactivity reasons based at least in part on the work data.

4. The method of claim 1 further comprising determining the total number of recurring activities performed by the worker during the work period.

5. The method of claim 1 further comprising determining the average number of recurring activities performed by the worker during the work period.

6. The method of claim 1 further comprising comparing the average number of recurring activities performed by the worker during the work period to a benchmark.

7. The method of claim 1 further comprising causing display of the inactivity segments and at least a portion of the corresponding activity data.

8. The method of claim 1 further comprising:

identifying a start-of-work segment during the work period, the start-of-work segment representing a time period between when the worker started work for the work period and when the worker performed the first recurring activity during the work period; and

identifying an end-of-work segment during the work period, the end-of-work segment representing a time period between when the worker performed the last recurring activity during the work period and ended work for the work period.

9. The method of claim 1 further comprising:

identifying one or more movement segments during the work period based at least in part on where the worker performed the recurring activities during the work period.

10. An apparatus comprising at least one processor and at least one memory including computer program code, the at least one memory and the computer program code configured to, with the processor, cause the apparatus to at least:

receive activity data corresponding to a worker and a work period in which the worker performed one or more recurring activities; and

identify one or more inactivity segments during the work period that meet a configurable threshold based at least in part on the activity data, the one or more inactivity segments representing a time period for which the worker did not perform recurring activities during the work period.

11. The apparatus claim 10, wherein the memory and computer program code are further configured to, with the processor, cause the apparatus to assign an alert to the one or more inactivity segments.

12. The apparatus claim 10, wherein the memory and computer program code are further configured to, with the processor, cause the apparatus to:

receive work data corresponding to the worker and the work period in which the worker performed one or more recurring activities;

determine whether the one or more inactivity segments identified based at least in part on the activity data correspond to inactivity reasons based at least in part on the work data.

13. The apparatus claim 10, wherein the memory and computer program code are further configured to, with the processor, cause the apparatus to determine the total number of recurring activities performed by the worker during the work period.

14. The apparatus claim 10, wherein the memory and computer program code are further configured to, with the processor, cause the apparatus to determine the average number of recurring activities performed by the worker during the work period.

15. The apparatus claim 10, wherein the memory and computer program code are further configured to, with the processor, cause the apparatus to compare the average number of recurring activities performed by the worker during the work period to a benchmark.

16. The apparatus claim 10, wherein the memory and computer program code are further configured to, with the processor, cause the apparatus to cause display of the inactivity segments and at least a portion of the corresponding activity data.

17. The apparatus claim 10, wherein the memory and computer program code are further configured to, with the processor, cause the apparatus to:

identify a start-of-work segment during the work period, the start-of-work segment representing a time period between when the worker started work for the work period and when the worker performed the first recurring activity during the work period; and

identify an end-of-work segment during the work period, the end-of-work segment representing a time period between when the worker performed the last recurring activity during the work period and ended work for the work period.

18. The apparatus claim 10, wherein the memory and computer program code are further configured to, with the processor, cause the apparatus to identify one or more movement segments during the work period based at least in part on where the worker performed the recurring activities during the work period.

27. The apparatus claim 10, wherein the memory and computer program code are further configured to, with the processor, cause the apparatus to identify one or more movement segments during the work period based at least in part on where the worker performed the recurring activities during the work period.

19. A computer program product for monitoring recurring activities, the computer program product comprising at least one non-transitory computer-readable storage medium having computer-readable program code portions stored therein, the computer-readable program code portions comprising:

an executable portion configured to receive activity data corresponding to a worker and a work period in which the worker performed one or more recurring activities; and

an executable portion configured to identify one or more inactivity segments during the work period that meet a configurable threshold based at least in part on the activity data, the one or more inactivity segments representing a time period for which the worker did not perform recurring activities during the work period.

20. The computer program product of claim 19 further comprising an executable portion configured to assign an alert to the one or more inactivity segments.

21. The computer program product of claim 19 further comprising:

an executable portion configured to receive work data corresponding to the worker and the work period in which the worker performed one or more recurring activities;

an executable portion configured to determine whether the one or more inactivity segments identified based at least in part on the activity data correspond to inactivity reasons based at least in part on the work data.

22. The computer program product of claim 19 further comprising an executable portion configured to determine the total number of recurring activities performed by the worker during the work period.

23. The computer program product of claim 19 further comprising an executable portion configured to determine the average number of recurring activities performed by the worker during the work period.

24. The computer program product of claim 19 further comprising an executable portion configured to compare the average number of recurring activities performed by the worker during the work period to a benchmark.

25. The computer program product of claim 19 further comprising an executable portion configured to cause display of the inactivity segments and at least a portion of the corresponding activity data.

26. The computer program product of claim 19 further comprising:

an executable portion configured to identify a start-of-work segment during the work period, the start-of-work segment representing a time period between when the worker started work for the work period and when the worker performed the first recurring activity during the work period; and

an executable portion configured to identify an end-of-work segment during the work period, the end-of-work segment representing a time period between when the worker performed the last recurring activity during the work period and ended work for the work period.