WORKFORCE PRODUCTIVITY TOOL

• US 20140278638A1
• Filed: 03/12/2013
• Published: 09/18/2014
• Est. Priority Date: 03/12/2013
• Status: Active Application

• Current Assignee: Springshot, Inc.
• Original Assignee: Springshot, Inc.
• Inventors: KREUZKAMP, Douglas Paul, PHELAN, Eric Paul
• Application Number:
  US13/797,313
• Publication Number:
  US 20140278638A1
• Time in Patent Office: Days
• US Class Current: 705/7.15
• CPC Class Codes: G06Q 10/06398 Performance of employee with respect to a job function

Abstract

Systems and processes for managing worker profiles and worker tasks are provided. Tasks may be dispatched to mobile devices of workers, and workers may report the completion of those tasks using their mobile devices. Workers may earn scores for completing tasks. A worker profile may be maintained for each worker to reflect experience, performance, certifications, awards, and the like. The profile may include a cumulative experience score that reflects the experience level of the associated worker. As workers complete tasks, their profiles may be automatically updated to reflect additional work experience, including incrementing the cumulative experience score. Different experience levels may be obtained and various rewards and recognitions may be given and reflected in worker profiles as cumulative experience scores increase. Worker profiles may also include an overall performance rating that may be updated based on the timeliness and quality of task completion.

Claims

1. A computer-implemented method for managing worker profiles and worker tasks, the method comprising:

generating, via a processor, a project, wherein the project comprises a set of tasks;

transmitting, over a wireless network, a subset of the set of tasks to a mobile device of a first worker;

receiving a notification that one or more tasks of the subset of the set of tasks are complete;

accessing a cumulative experience score associated with a worker profile of the first worker from a database;

updating the cumulative experience score based on the notification that the one or more tasks of the subset of the set of tasks are complete; and

storing the updated cumulative experience score in the database.

2. The computer-implemented method of claim 1, further comprising:

transmitting another subset of the set of tasks to a mobile device of a second worker.

3. The computer-implemented method of claim 1, further comprising:

transmitting instructions to the mobile device of the first worker for completing a task of the subset of the set of tasks.

4. The computer-implemented method of claim 3, wherein the instructions comprise an image illustrating an acceptable completion of the task and an image illustrating an unacceptable completion of the task.

5. The computer-implemented method of claim 3, wherein the instructions comprise a list of provisions for completing the task of the subset of tasks.

6. The computer-implemented method of claim 3, wherein the instructions comprise a list of steps for completing the task of the subset of tasks.

7. The computer-implemented method of claim 3, wherein the instructions comprise one or more of an icon, graphic, image, or animation that illustrates how to complete the task of the subset of tasks.

8. The computer-implemented method of claim 3, wherein the instructions comprise a diagram, and wherein the diagram indicates a location of the task of the subset of tasks.

9. The computer-implemented method of claim 1, further comprising:

transmitting an expected time of task completion to the mobile device of the first worker for a task of the subset of the set of tasks.

10. The computer-implemented method of claim 1, wherein updating the cumulative experience score associated with the worker profile comprises:

incrementing the cumulative experience score associated with the worker profile of the first worker.

11. The computer-implemented method of claim 1, further comprising:

receiving data corresponding to an elapsed time for completing the one or more tasks of the subset of the set of tasks.

12. The computer-implemented method of claim 11, further comprising:

updating a cumulative performance rating associated with the worker profile of the first worker based on the data corresponding to the elapsed time for completing the one or more tasks of the subset of the set of tasks.

13. The computer-implemented method of claim 1, further comprising:

transmitting a ranked list of a plurality of workers to the mobile device of the first worker, wherein the ranked list of the plurality of workers orders workers based on data associated with worker profiles of the plurality of workers.

14. The computer-implemented method of claim 1, further comprising:

transmitting a request for an audit of the project to a mobile device of an auditor;

transmitting a request for photographic documentation of audit feedback to the mobile device of the auditor; and

receiving photographic documentation of audit feedback.

15. The computer-implemented method of claim 14, further comprising:

transmitting the received photographic documentation of the audit feedback to the mobile device of the first worker, wherein the audit feedback is associated with a completed task of the one or more tasks of the subset of the set of tasks.

16. The computer-implemented method of claim 14, further comprising:

updating a cumulative performance rating associated with the worker profile of the first worker based on audit feedback.

17. A non-transitory computer-readable storage medium comprising computer-executable instructions for managing worker profiles and worker tasks, the computer-executable instructions comprising instructions for:

generating, via a processor, a project, wherein the project comprises a set of tasks;

transmitting, over a wireless network, a subset of the set of tasks to a mobile device of a worker;

receiving a notification that one or more tasks of the subset of the set of tasks are complete;

accessing a cumulative experience score associated with a worker profile of the worker from a database;

updating the cumulative experience score based on the notification that the one or more tasks of the subset of the set of tasks are complete; and

storing the updated cumulative experience score in the database.

18. The computer-readable storage medium of claim 17, the computer-executable instructions further comprising instructions for:

transmitting instructions to the mobile device of the worker for completing a task of the subset of the set of tasks.

19. The computer-readable storage medium of claim 17, the computer-executable instructions further comprising instructions for:

transmitting an expected time of task completion to the mobile device of the worker for a task of the subset of the set of tasks.

20. The computer-readable storage medium of claim 17, the computer-executable instructions further comprising instructions for:

receiving data corresponding to an elapsed time for completing the one or more tasks of the subset of the set of tasks.

21. The computer-readable storage medium of claim 20, the computer-executable instructions further comprising instructions for:

updating a cumulative performance rating associated with the worker profile of the worker based on the data corresponding to the elapsed time for completing the one or more tasks of the subset of the set of tasks.

22. A system for managing worker profiles and worker tasks, the system comprising:

a database configured to store data; and

a computer processor configured to;

generate a project, wherein the project comprises a set of tasks;

transmit, over a wireless network, a subset of the set of tasks to a mobile device of a worker;

receive a notification that one or more tasks of the subset of the set of tasks are complete;

access a cumulative experience score associated with a worker profile of the worker from the database;

update the cumulative experience score based on the notification that the one or more tasks of the subset of the set of tasks are complete; and

store the updated cumulative experience score in the database.

23. The system of claim 22, the computer processor further configured to:

transmit instructions to the mobile device of the worker for completing a task of the subset of the set of tasks.

24. The system of claim 22, the computer processor further configured to:

transmit an expected time of task completion to the mobile device of the worker for a task of the subset of the set of tasks.

25. The system of claim 22, the computer processor further configured to:

receive data corresponding to an elapsed time for completing the one or more tasks of the subset of the set of tasks.

26. The system of claim 25, the computer processor further configured to:

update a cumulative performance rating associated with the worker profile of the worker based on the data corresponding to the elapsed time for completing the one or more tasks of the subset of the set of tasks.