Method And System For Optimizing Field Service Appoint Scheduling
First Claim
1. A method for optimizing field service appointment scheduling, comprising:
- displaying a list of technician schedules on a display of a computing device;
filtering the technicians in the displayed list of technician schedules;
creating a new schedule for a technician based on the filtered technicians by selecting an unscheduled appointment in the displayed list of technician schedules;
determining whether the selected unscheduled appointment for the new schedule is an appropriate appointment for the technician; and
performing, by a processor of the computing device, a hover to insert the selected unscheduled appointment into the new schedule for the technician if the selected unscheduled appointment is appropriate for the technician.
1 Assignment
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Accused Products
Abstract
A system and method for allowing a dispatcher and/or a service technician to achieve an optimized schedule for a few or a large number of service technicians performing repairs in the field based on an analysis of past data, methodologies and formulas, wherein a scheduling program is displayed to the dispatcher on a monitor of a computer or any other processing device, using the scheduling program the dispatcher calls up or accesses the current schedule of all the technicians, and the technicians can simultaneously view their entire current schedule and agree to a proposed appointment, even placing blocks on dates and times that they are not available for scheduling so that optimized or near optimized schedules are obtained quickly and economically.
24 Citations
17 Claims
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1. A method for optimizing field service appointment scheduling, comprising:
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displaying a list of technician schedules on a display of a computing device; filtering the technicians in the displayed list of technician schedules; creating a new schedule for a technician based on the filtered technicians by selecting an unscheduled appointment in the displayed list of technician schedules; determining whether the selected unscheduled appointment for the new schedule is an appropriate appointment for the technician; and performing, by a processor of the computing device, a hover to insert the selected unscheduled appointment into the new schedule for the technician if the selected unscheduled appointment is appropriate for the technician. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system for optimizing field service appointment scheduling, comprising:
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a networking including data servers and session servers; a computing device having a web browser program accessed and displayed on the computing device; and a plurality of mobile devices communicating with the computing device via the network, each mobile device of the plurality of mobile devices includes an application for optimizing the field service appointments schedules. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17)
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Specification