SYSTEMS AND METHODS FOR COMMUNICATION CHANNEL SELECTION
First Claim
Patent Images
1. A method, comprising:
- determining, by a processing device, a level of engagement of a message recipient;
selecting, by the processing device and based on the level of engagement of the message recipient, two or more of;
(i) a target communication channel from a plurality of available communication channels;
(ii) a target device of the message recipient, from a plurality of available devices of the message recipient; and
(iii) a target message transmittal time from a plurality of available message transmittal times; and
transmitting, by the processing device and to the message recipient, a targeted electronic communication in accordance with the selected two or more of (i) the target communication channel, (ii) the target device of the message recipient, and (iii) the target message transmittal time.
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Abstract
Systems, methods, and articles of manufacture provide for enhanced messaging services such as customized and/or dynamic communication channel selection.
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Citations
20 Claims
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1. A method, comprising:
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determining, by a processing device, a level of engagement of a message recipient; selecting, by the processing device and based on the level of engagement of the message recipient, two or more of; (i) a target communication channel from a plurality of available communication channels; (ii) a target device of the message recipient, from a plurality of available devices of the message recipient; and (iii) a target message transmittal time from a plurality of available message transmittal times; and transmitting, by the processing device and to the message recipient, a targeted electronic communication in accordance with the selected two or more of (i) the target communication channel, (ii) the target device of the message recipient, and (iii) the target message transmittal time. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A method, comprising:
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determining, by a processing device, a required reputation metric for a first communication channel; determining, by the processing device and based on the required reputation metric for the first communication channel, a message recipient engagement parameter threshold for the first communication channel; filtering, by the processing device and based on the message recipient engagement parameter threshold for the first communication channel, a distribution list of message recipients; and transmitting, by the processing device and to the message recipients of the filtered distribution list and via the first communication channel, a first electronic communication. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification