DOCUMENT TRACKING TOOL

• US 20140279322A1
• Filed: 03/15/2013
• Published: 09/18/2014
• Est. Priority Date: 03/15/2013
• Status: Active Grant

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture Global Services Limited (Accenture PLC)
• Inventors: Keshkamat, Sameer, GhoushalKumar, Prabir, Choudhury, Gautam, Hagalwadi, Suhail
• Granted Patent: US 9,639,870 B2
• Time in Patent Office: Days
• US Class Current: 705/34
• CPC Class Codes: G06Q 30/04 Billing or invoicing

Abstract

Tracking technology, in which document information for at least one document received for processing by a document processing system is obtained. The document processing system is configured to process the at least one document in stages that are performed by at least two different applications operated by at least two separate hardware systems. Status updates indicative of processing of the at least one document in each of the stages are obtained. A progress of the processing of the at least one document in each of the stages based on the status updates is tracked. The at least one document meets one or more pre-defined processing requirements related to the processing are evaluated. Information about the stages of the processing of the at least one document based on the tracked progress and the evaluation is reported.

Claims

1. A document tracking system comprising:

at least one processor; and

at least one memory coupled to the at least one processor having stored thereon instructions which, when executed by the at least one processor, causes the at least one processor to perform operations comprising;

obtaining document information for at least one document received for processing by a document processing system, the document processing system being configured to process the at least one document in stages that are performed by at least two different applications operated by at least two separate hardware systems;

obtaining status updates indicative of processing of the at least one document in each of the stages;

tracking a progress of the processing of the at least one document in each of the stages based on the status updates;

evaluating whether the at least one document meets one or more pre-defined processing requirements related to the processing; and

reporting information about the stages of the processing of the at least one document based on the tracked progress and the evaluation.

2. The system of claim 1, wherein tracking the progress comprises tracking data that describes, for each of the at least one document, one or more completed stages of the stages, an in progress stage of the stages, and one or more next stages of the stages, wherein reporting information comprises presenting the tracking data.

3. The system of claim 1, wherein obtaining the status updates comprises receiving, from each of the at least two separate hardware systems, the status updates associated with the stages performed by the at least two different applications operated by the at least two separate hardware systems.

4. The system of claim 1, wherein obtaining the status updates comprises, for each stage that has been completed for a document, receiving a start time describing when processing of the document in the stage was begun and an end time describing when processing of the document in the stage was completed.

5. The system of claim 1, wherein obtaining the status updates comprises, for each stage that has been begun processing for a document, receiving a start time describing when processing of the document in the stage was begun.

6. The system of claim 1, wherein obtaining the status updates comprises obtaining, for each stage, the unique reference number for each document being processed by the stage,

wherein tracking the progress comprises, for each document, determining the stage of processing the document based on the unique reference number of the document in the status updates.

7. The system of claim 1, wherein obtaining the document information comprises obtaining at least one document or at least one indication that identifies at least one document received for processing by the document processing system.

8. The system of claim 1, wherein evaluating comprises:

comparing the progress of the processing to the one or more pre-defined processing requirements;

detecting that the processing is estimated to fail to satisfy the one or more pre-defined processing requirements based on the comparison; and

generating an alert based on the detection.

9. The system of claim 8, wherein comparing comprises:

determining that an estimated processing time for remaining stages is greater than a time remaining for processing based on the one or more pre-defined processing requirements.

10. The system of claim 9, wherein the operations further comprise:

determining the estimated process time for the remaining stages based on obtained status updates.

11. The system of claim 1, wherein obtaining document information for at least one document received for processing by a document processing system comprises obtaining document information for at least a physical paper, a writing conveying information, a computer file containing information, product packaging, images, or video.

12. The system of claim 1, wherein reporting information comprises providing the information, to a client device, that enables the client device to display to a user a summary of different documents being processed that have failed to satisfy one or more pre-defined processing requirements.

13. The system of claim 1, wherein reporting information comprises:

receiving a search query identifying the at least one document; and

providing information regarding the progress of the at least one document in response to the query.

14. They system of claim 13, wherein reporting information further comprises:

providing an interface to a client device for a user to input the search query.

15. The system of claim 1, wherein reporting information comprises:

providing a summary of processing progress of different documents by customer.

16. The system of claim 1, wherein the operations are performed in a real-time manner.

17. The system of claim 1, the system further comprising:

a status database storing the obtained status updates; and

a requirement database storing the one or more pre-defined processing requirements.

18. The system of claim 1, wherein the two different applications comprise different stages.

19. A method comprising:

obtaining document information for at least one document received for processing by a document processing system, the document processing system being configured to process the at least one document in stages that are performed by at least two different applications operated by at least two separate hardware systems;

obtaining status updates indicative of processing of the at least one document in each of the stages;

tracking a progress of the processing of the at least one document in each of the stages based on the status updates;

evaluating whether the at least one document meets one or more pre-defined processing requirements related to the processing; and

reporting information about the stages of the processing of the at least one document based on the tracked progress and the evaluation.

20. At least one computer-readable storage medium encoded with executable instructions that, when executed by at least one processor, cause the at least one processor to perform operations comprising:

obtaining document information for at least one document received for processing by a document processing system, the document processing system being configured to process the at least one document in stages that are performed by at least two different applications operated by at least two separate hardware systems;

obtaining status updates indicative of processing of the at least one document in each of the stages;

tracking a progress of the processing of the at least one document in each of the stages based on the status updates;

evaluating whether the at least one document meets one or more pre-defined processing requirements related to the processing; and

reporting information about the stages of the processing of the at least one document based on the tracked progress and the evaluation.