REMOTE IMAGE RECOVERY
First Claim
1. A computer implemented method, comprising:
- receiving, at a self-service device, a document as a part of a first document deposit transaction;
scanning, at the self-service device, an image of the document;
storing, by the self-service device, the scanned image;
detecting, by the self-service device, a fault during the document deposit transaction;
retrieving, by the self-service device, one or more stored images based on a predetermined metric, wherein the images are associated with additional information comprising at least a self-service identification number for the self-service device;
accessing, by a processing entity, the one or more stored images and additional information;
determining, by the processing entity, that at least one of the one or more stored images is associated with the first document deposit transaction based on the additional information associated with the stored images; and
resolving a claim for the first document deposit transaction based on the at least one stored image determined to be associated with the first document deposit transaction.
1 Assignment
0 Petitions
Accused Products
Abstract
Methods, systems, and computer-readable media are provided for resilient document image production. During a document deposit transaction, such as a check deposit, a self-service device, such as an automated teller machine (ATM), may experience a fault. In some instances, an image of the document may have been scanned prior to experiencing the fault. The self-service device may retrieve one or more scanned images, for example, over a time window prior to the fault, such as 5 minutes, and allow access to the retrieved images. A processing entity may access the retrieved images, determine that one of the retrieved images is associated with the first document deposit transaction, and resolve a claim for the document deposit transaction.
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Citations
20 Claims
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1. A computer implemented method, comprising:
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receiving, at a self-service device, a document as a part of a first document deposit transaction; scanning, at the self-service device, an image of the document; storing, by the self-service device, the scanned image; detecting, by the self-service device, a fault during the document deposit transaction; retrieving, by the self-service device, one or more stored images based on a predetermined metric, wherein the images are associated with additional information comprising at least a self-service identification number for the self-service device; accessing, by a processing entity, the one or more stored images and additional information; determining, by the processing entity, that at least one of the one or more stored images is associated with the first document deposit transaction based on the additional information associated with the stored images; and resolving a claim for the first document deposit transaction based on the at least one stored image determined to be associated with the first document deposit transaction. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 17, 18, 19)
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11. A system comprising:
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a self-service device, with a processor, configured to; receive a document as a part of a first document deposit transaction; scan an image of the document; store the scanned image; detect a fault during the document deposit transaction; retrieve a plurality of stored images based on a predetermined metric, wherein the images are associated with additional information comprising at least a self-service identification number for the self-service device; and a processing entity configured to; access, by the processing entity, the plurality of stored images and additional information; determine, by the processing entity, that one of the plurality of stored images is associated with the first document deposit based on the additional information associated with the stored images; and resolve a claim for the first document deposit based on the at least one stored image determined to be associated with the first document deposit transaction. - View Dependent Claims (12, 13, 14, 15, 16)
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20. One or more non-transitory computer readable media having stored thereon instructions that, when executed by an apparatus, configure the apparatus to:
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receive, at a self-service device, a document as a part of a first document deposit transaction; scan, at the self-service device, an image of the document; store, by the self-service device, the scanned image; detect, by the self-service device, a fault during the document deposit transaction; retrieve, by the self-service device, a plurality of stored images based on a predetermined metric, wherein the images are associated with additional information comprising at least a self-service identification number for the self-service device; access, by a processing entity, the plurality of stored images and additional information; determine, by the processing entity, that one of the plurality of stored images is associated with the first document deposit based on the additional information associated with the stored images; and resolve a claim for the first document deposit based on the at least one stored image determined to be associated with the first document deposit transaction.
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Specification