REMOTE IMAGE RECOVERY

• US 20140279492A1
• Filed: 03/14/2013
• Published: 09/18/2014
• Est. Priority Date: 03/14/2013
• Status: Abandoned Application

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Goodwin, James D., McGraw, William H., Dent, Nathan, Bellamy, Dion L., Bryant, Matthew
• Application Number:
  US13/829,005
• Publication Number:
  US 20140279492A1
• Time in Patent Office: Days
• US Class Current: 705/43
• CPC Class Codes: G07F 19/209 Monitoring, auditing or diagnose of functioning of ATMs

Abstract

Methods, systems, and computer-readable media are provided for resilient document image production. During a document deposit transaction, such as a check deposit, a self-service device, such as an automated teller machine (ATM), may experience a fault. In some instances, an image of the document may have been scanned prior to experiencing the fault. The self-service device may retrieve one or more scanned images, for example, over a time window prior to the fault, such as 5 minutes, and allow access to the retrieved images. A processing entity may access the retrieved images, determine that one of the retrieved images is associated with the first document deposit transaction, and resolve a claim for the document deposit transaction.

Claims

1. A computer implemented method, comprising:

receiving, at a self-service device, a document as a part of a first document deposit transaction;

scanning, at the self-service device, an image of the document;

storing, by the self-service device, the scanned image;

detecting, by the self-service device, a fault during the document deposit transaction;

retrieving, by the self-service device, one or more stored images based on a predetermined metric, wherein the images are associated with additional information comprising at least a self-service identification number for the self-service device;

accessing, by a processing entity, the one or more stored images and additional information;

determining, by the processing entity, that at least one of the one or more stored images is associated with the first document deposit transaction based on the additional information associated with the stored images; and

resolving a claim for the first document deposit transaction based on the at least one stored image determined to be associated with the first document deposit transaction.

2. A method according to claim 1, wherein the detected error comprises a jammed check.

3. A method according to claim 1, wherein the detected fault occurs prior to completion of the first document deposit transaction.

4. A method according to claim 1, wherein retrieving one or more stored images based on a predetermined metric further comprises retrieving a plurality of stored images that were scanned within a predetermined time window.

5. A method according to claim 1, wherein the additional information further comprises a time and date for the image retrieval.

6. A method according to claim 1, wherein the additional information further comprises one or more of an account number for a user and a transaction number for the first document deposit transaction.

7. A method according to claim 1, further comprising:

receiving claim information for the first document deposit transaction; and

initiating a claim for the first document deposit transaction.

8. A method according to claim 7, wherein determining that at least one of the one or more stored images is associated with the first document deposit transaction further comprises comparing claim information for the first document deposit transaction with the additional information associated with the images.

9. A method according to claim 7, wherein the claim is initiated by a user of the self-service device.

10. A method according to claim 7, wherein the claim is initiated by the self-service device.

17. A system according to claim 1, wherein the self-service device is further configured to:

retrieve claim information for the first document deposit transaction; and

initiate a claim for the first document deposit transaction.

18. A system according to claim 17, wherein determining that at least one of the one or more stored images is associated with the first document deposit transaction further comprises comparing claim information for the first document deposit transaction with the additional information associated with the images.

19. A system according to claim 1, wherein an interface device operated by a user is configure to:

receive claim information for the first document deposit transaction from the user; and

initiate a claim for the first document deposit transaction.

11. A system comprising:

a self-service device, with a processor, configured to;

receive a document as a part of a first document deposit transaction;

scan an image of the document;

store the scanned image;

detect a fault during the document deposit transaction;

retrieve a plurality of stored images based on a predetermined metric, wherein the images are associated with additional information comprising at least a self-service identification number for the self-service device; and

a processing entity configured to;

access, by the processing entity, the plurality of stored images and additional information;

determine, by the processing entity, that one of the plurality of stored images is associated with the first document deposit based on the additional information associated with the stored images; and

resolve a claim for the first document deposit based on the at least one stored image determined to be associated with the first document deposit transaction.

12. A system according to claim 11, wherein the detected error comprises a jammed check.

13. A system according to claim 11, wherein the detected fault occurs prior to completion of the first document deposit transaction.

14. A system according to claim 11, wherein retrieving one or more stored images based on a predetermined metric further comprises retrieving a plurality of stored images that were scanned within a predetermined time window.

15. A system according to claim 11, wherein the additional information further comprises a time and date for the image retrieval.

16. A system according to claim 11, wherein the additional information further comprises one or more of an account number for a user and a transaction number for the first document deposit transaction.

20. One or more non-transitory computer readable media having stored thereon instructions that, when executed by an apparatus, configure the apparatus to:

receive, at a self-service device, a document as a part of a first document deposit transaction;

scan, at the self-service device, an image of the document;

store, by the self-service device, the scanned image;

detect, by the self-service device, a fault during the document deposit transaction;

retrieve, by the self-service device, a plurality of stored images based on a predetermined metric, wherein the images are associated with additional information comprising at least a self-service identification number for the self-service device;

access, by a processing entity, the plurality of stored images and additional information;

determine, by the processing entity, that one of the plurality of stored images is associated with the first document deposit based on the additional information associated with the stored images; and

resolve a claim for the first document deposit based on the at least one stored image determined to be associated with the first document deposit transaction.