CONTRACTOR LOCATOR AND DISPATCH SERVICE

• US 20140279571A1
• Filed: 03/13/2014
• Published: 09/18/2014
• Est. Priority Date: 03/15/2013
• Status: Abandoned Application

• Current Assignee: Emerson Electric Company
• Original Assignee: Emerson Electric Company
• Inventors: Cox, Steven A., Layton, Paul
• Application Number:
  US14/208,292
• Publication Number:
  US 20140279571A1
• Time in Patent Office: Days
• US Class Current: 705/305
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G06Q 50/10 Services
• CPC Class Codes: G09B 29/007 using computer methods

Abstract

A system and method for a contractor locator and dispatch service is provided. A customer device is associated with an HVAC system at a customer location. Contractor devices are each associated with a contractor at a contractor location and stores contractor information including contractor location data corresponding to the contractor location and contractor availability data corresponding to an availability of the associated contractor. A server receives a service request for the HVAC system from the customer device and contractor information from each of the contractor devices. The server applies selection criteria to the received contractor information and determines potential contractors for the service request based on the selection criteria. The customer device receive the contractor information for the potential contractors, displays corresponding contractor information, and receives a selection indicating a designated contractor from the potential contractors to perform the service request for the HVAC system. The server notifies the contractor device for the designated contractor of the selection.

Claims

1. A system comprising:

a customer device associated with an HVAC system at a customer location;

a plurality of contractor devices, each contractor device being associated with a contractor at a contractor location, each contractor device storing contractor information including contractor location data corresponding to the contractor location of the associated contractor and contractor availability data corresponding to an availability of the associated contractor;

a server in communication with the customer device and the plurality of contractor devices, the server configured to receive a service request for the HVAC system from the customer device, to receive the contractor information from each of the contractor devices, to apply a selection criteria to the received contractor information, to determine at least one potential contractor for the service request based on the application of the selection criteria, and to communicate the contractor information for the at least one potential contractor to the customer device;

the customer device being configured to receive the contractor information for the at least one potential contractor from the server, to display the contractor information for the at least one potential contractor, to receive a selection indicating a designated contractor from the at least one potential contractor to perform the service request for the HVAC system, and to communicate the selection to the server; and

the server being configured to notify the contractor device for the designated contractor of the selection.

2. The system of claim 1 wherein the selection criteria includes availability criteria and location criteria.

3. The system of claim 2 wherein the contractor availability data includes an expected time when the associated contractor will be available, the availability criteria includes a predetermined time period, and wherein applying the selection criteria includes comparing, for each contractor, the expected time the associated contractor will be available with the predetermined time period such that the expected time for the at least one potential contractor is within the predetermined time period.

4. The system of claim 2 wherein the location criteria includes a predetermined distance and wherein applying the selection criteria includes determining a distance of a route from the contractor location to the customer location and comparing the distance of the route with the predetermined distance such that the distance of the route for the at least one potential contractor is less than the predetermined distance.

5. The system of claim 4 wherein the route from the contractor location to the customer location includes at least one additional location to allow for pickup of at least one of a tool and a part necessary for the service request and wherein determining the distance includes determining the distance of the route from the contractor location to the additional location to the customer location.

8. The system of claim 1 wherein each contractor device includes a GPS module that generates a GPS location for the associated contractor device and wherein the contractor location data includes the GPS location.

9. The system of claim 1 wherein the customer device generates a graphical map that indicates the customer location and the contractor location for each contractor.

10. The system of claim 9 wherein the customer device is updated to display the contractor location of the designated contractor as the designated contractor is traveling to the customer location.

11. The system of claim 1 wherein the customer device displays a photo of the designated contractor.

12. The system of claim 1 wherein the customer device is configured to receive at least one of a pre-authorization amount and pre-payment information for payment corresponding to the service request.

15. The system of claim 1 wherein the service request includes at least one of a description of a problem with the HVAC system, a description of a repair needed for the HVAC system, a description of maintenance needed for the HVAC system, and a description of new equipment to be installed in the HVAC system.

16. The system of claim 1 wherein the server communicates with a calendar application installed on each contractor device and determines the contractor availability data based on the calendar application.

17. The system of claim 1 wherein the server communicates with a calendar application installed on the customer device to determine availability of a customer associated with the customer device, wherein applying the selection criteria includes comparing, for each contractor, the expected time the associated contractor will be available with the determined availability of the customer.

6-7. -7. (canceled)

13-14. -14. (canceled)

18-69. -69. (canceled)

70. A method comprising:

storing, in each of a plurality of contractor devices, contractor information for an associated contractor, including contractor location data corresponding to a contractor location of the associated contractor and contractor availability data corresponding to an availability of the associated contractor;

receiving, with a server, a service request for an HVAC system at a customer location associated with a customer device;

receiving, with the server, the contractor information from each of the contractor devices;

applying, with the server, a selection criteria to the received contractor information to determine at least one potential contractor for the service request based on the application of the selection criteria;

communicating the contractor information for the at least one potential contractor to the customer device;

receiving, with the customer device, the contractor information for the at least one potential contractor from the server;

displaying, with the customer device, the contractor information for the at least one potential contractor;

receiving, with the customer device, a selection indicating a designated contractor from the at least one potential contractor to perform the service request for the HVAC system;

communicating the selection from the customer device to the server; and

notifying, with the server, the contractor device for the designated contractor of the selection.

71. The method of claim 70 wherein the selection criteria includes availability criteria and location criteria.

72. The method of claim 71 wherein the contractor availability data includes an expected time when the associated contractor will be available, the availability criteria includes a predetermined time period, and wherein applying the selection criteria includes comparing, for each contractor, the expected time the associated contractor will be available with the predetermined time period such that the expected time for the at least one potential contractor is within the predetermined time period.

73. The method of claim 71 wherein the location criteria includes a predetermined distance and wherein applying the selection criteria includes determining a distance of a route from the contractor location to the customer location and comparing the distance of the route with the predetermined distance such that the distance of the route for the at least one potential contractor is less than the predetermined distance.

74. The method of claim 73 wherein the route from the contractor location to the customer location includes at least one additional location to allow for pickup of at least one of a tool and a part necessary for the service request and wherein determining the distance includes determining the distance of the route from the contractor location to the additional location to the customer location.

77. The method of claim 70 wherein each contractor device includes a GPS module that generates a GPS location for the associated contractor device and wherein the contractor location data includes the GPS location.

78. The method of claim 70 further comprising generating, with the customer device, a graphical map that indicates the customer location and the contractor location for each contractor.

79. The method of claim 78 further comprising updating the customer device to display the contractor location of the designated contractor as the designated contractor is traveling to the customer location.

80. The method of claim 70 further comprising displaying a photo of the designated contractor on the customer device.

81. The method of claim 70 further comprising receiving, with the customer device, at least one of a pre-authorization amount and pre-payment information for payment corresponding to the service request.

84. The method of claim 70 wherein the service request includes at least one of a description of a problem with the HVAC system, a description of a repair needed for the HVAC system, a description of maintenance needed for the HVAC system, and a description of new equipment to be installed in the HVAC system.

85. The method of claim 70 further comprising communicating, with the server, with a calendar application installed on each contractor device and determining, with the server, the contractor availability data based on the calendar application.

86. The method of claim 70 further comprising communicating, with the server, with a calendar application installed on the customer device to determine availability of a customer associated with the customer device, wherein applying the selection criteria includes comparing, for each contractor, the expected time the associated contractor will be available with the determined availability of the customer.

75-76. -76. (canceled)

82-83. -83. (canceled)

87-138. -138. (canceled)

139. A computer readable storage medium storing instructions executable by a processor for:

receiving, with a server, a service request for an HVAC system at a customer location associated with a customer device;

receiving, with the server, contractor information from each of a plurality of contractor devices, the contractor information corresponding to an associated contractor for the contractor device and including contractor location data corresponding to a contractor location of the associated contractor and contractor availability data corresponding to an availability of the associated contractor;

applying, with the server, a selection criteria to the received contractor information to determine at least one potential contractor for the service request based on the application of the selection criteria;

communicating the contractor information for the at least one potential contractor from the server to the customer device;

receiving, with the server, a selection received by the customer device indicating a designated contractor from the at least one potential contractor to perform the service request for the HVAC system;

notifying, with the server, the contractor device for the designated contractor of the selection.

140. The computer readable storage medium recited by claim 139 wherein the selection criteria includes availability criteria and location criteria.

141. The computer readable storage medium recited by claim 140 wherein the contractor availability data includes an expected time when the associated contractor will be available, the availability criteria includes a predetermined time period, and wherein applying the selection criteria includes comparing, for each contractor, the expected time the associated contractor will be available with the predetermined time period such that the expected time for the at least one potential contractor is within the predetermined time period.

142. The computer readable storage medium recited by claim 140 wherein the location criteria includes a predetermined distance and wherein applying the selection criteria includes determining a distance of a route from the contractor location to the customer location and comparing the distance of the route with the predetermined distance such that the distance of the route for the at least one potential contractor is less than the predetermined distance.

143. The computer readable storage medium recited by claim 142 wherein the route from the contractor location to the customer location includes at least one additional location to allow for pickup of at least one of a tool and a part necessary for the service request and wherein determining the distance includes determining the distance of the route from the contractor location to the additional location to the customer location.

144. The computer readable storage medium recited by claim 139 wherein each contractor device includes a GPS module that generates a GPS location for the associated contractor device and wherein the contractor location data includes the GPS location.

145. The computer readable storage medium recited by claim 139 wherein the service request includes at least one of a description of a problem with the HVAC system, a description of a repair needed for the HVAC system, a description of maintenance needed for the HVAC system, and a description of new equipment to be installed in the HVAC system.

146. The computer readable storage medium recited by claim 139 further comprising instructions executable by the processor for communicating, with the server, with a calendar application installed on each contractor device and determining, with the server, the contractor availability data based on the calendar application.

147. The computer readable storage medium recited by claim 139 further comprising instructions executable by the processor for communicating, with the server, with a calendar application installed on the customer device to determine availability of a customer associated with the customer device, wherein applying the selection criteria includes comparing, for each contractor, the expected time the associated contractor will be available with the determined availability of the customer.