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LOG FILE MANAGEMENT TOOL

  • US 20140280197A1
  • Filed: 03/13/2014
  • Published: 09/18/2014
  • Est. Priority Date: 03/13/2013
  • Status: Active Grant
First Claim
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1. A system comprising:

  • a processor; and

    a memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to;

    retrieve a first log over a network from a first server of a plurality of servers for at least one contact center;

    generate an index of values in the first log;

    update an index database based on the index; and

    save the first log on a storage device.

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