Digital communication and monitoring system and method designed for school communities

• US 20140280584A1
• Filed: 05/14/2014
• Published: 09/18/2014
• Est. Priority Date: 06/19/2012
• Status: Active Grant

• Current Assignee: Bridg-it, LLC
• Original Assignee: Bridg-it, LLC
• Inventors: Ervine, Jeff
• Granted Patent: US 9,729,590 B2
• Time in Patent Office: Days
• US Class Current: 709/204
• CPC Class Codes: H04L 63/1441 Countermeasures against malicious traffic countermeasures against attacks on cryptographic mechanisms H04L9/002
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]

Abstract

A method related to addressing possible damage caused by inappropriate internet conduct, including writings, pictures, videos, or any other web-delivered content, and/or inappropriate behavior and/or conduct, is provided. The method includes providing a reporting interface enabling a reporting user to generate a complaint report regarding an unfavorable item published by one or more third parties. The method further includes receiving the complaint report and alerting an administrator regarding the complaint report. Additionally, the method includes providing an administrator interface enabling the administrator to view the complaint report, submit the complaint report to an authority, and assign a complaint report status to the complaint report. A resource center is provided for administrators and users and includes content curated for the recipient.

Claims

1. A method, comprising:

providing a reporting interface, the reporting interface being operable to enable a reporting user to generate a complaint report concerning an unfavorable item published by one or more third parties;

receiving the complaint report;

relaying the complaint report to an administrator; and

providing, by one or more processors, an administrator interface, the administrator interface being operable to enable the administrator to review the complaint report, submit the report to an authority, and assign a report status to the report.

2. The method of claim 1, wherein the administrator interface is further operable to enable the administrator to identify the one or more third parties and associate the one or more third parties with the complaint report.

3. The method of claim 1, wherein the administrator interface is further operable to enable the administrator to assign, to the one or more third parties, access permissions to the complaint report, the access permissions including viewing the complaint report and editing the complaint report.

4. The method of claim 1, wherein the administrator interface is further operable to enable the administrator to select the one or more third parties for delivering notifications associated with the complaint report.

5. The method of claim 1, wherein the administrator interface is further operable to enable the administrator to write notes regarding the complaint report.

6. The method of claim 1, wherein the administrator interface is further operable to enable the administrator to view an action log associated with the complaint report.

7. The method of claim 1, wherein the administrator interface is further operable to enable the administrator to create and send personal messages to any user in a community.

8. The method of claim 1, wherein the administrator interface is further operable to enable the administrator to view statistical information associated with a plurality of complaint reports.

9. The method of claim 1, wherein the administrator interface is configured to highlight at least one new complaint report.

10. The method of claim 1, wherein the administrator interface is configured to sort multiple complaint reports.

11. The method of claim 1, wherein the administrator interface is operable to enable the administrator to assign a category to at least one of one or more hyperlinks and one or more attachments associated with the unfavorable item, wherein the category includes one or more of the following:

an explicit category, a restricted category, and an open category.

12. The method of claim 1, wherein the report status includes one of the following:

under review, invalid, valid and closed.

13. The method of claim 1, wherein the report comprises a description of an incident related to the unfavorable item.

14. The method of claim 1, wherein the report comprises at least one of:

a reporting user name; and

one or more names of alleged perpetrators of one or more acts associated with the unfavorable item.

15. The method of claim 1, wherein the complaint report comprises one or more hyperlinks associated with the unfavorable item.

16. The method of claim 1, wherein the complaint report comprises a bias type, a category of incident, and a location of incident associated with the unfavorable item.

17. The method of claim 1, further comprising at least one of encrypting and decrypting, by the one or more processors, sensitive information associated with the complaint report.

18. The method of claim 1, further comprising alerting one or more further parties associated with the complaint report.

19. The method of claim 1, wherein the reporting interface is further operable to enable the reporting user to assign a bias type, assign a category of an incident, identify a location of the incident, add one or more hyperlinks associated with the unfavorable item, upload one or more attachments associated with the unfavorable item, identify one or more names of one or more perpetrators of one or more acts associated with the unfavorable item, and provide written notes associated with the unfavorable item.

20. The method of claim 1, further comprising scoring the unfavorable item using a severity scale based on one or more of the following:

a bias type, a category of an incident, a location of the incident, a perpetrator name, responses to queries, and predetermined criteria to determine a severity score, the predetermined criteria including instructions for responding to the complaint report based on the severity score.

21. The method of claim 20, further comprising modifying the predetermined criteria based on outcome evaluations of prior complaint reports.

22. The method of claim 1, further comprising receiving and archiving the unfavorable item.

23. The method of claim 1, wherein the unfavorable item includes at least one of a picture, a video segment, a text segment, and an audio segment.

24. The method of claim 1, further comprising providing, by the one or more processors, recommendations based at least in part on the complaint report.

25. A system, comprising:

a reporting interface configured to enable a reporting user to generate a complaint report regarding an unfavorable item published by one or more third parties;

a communication module configured to receive the complaint report and alert an administrator to the complaint report; and

an administrator interface configured to enable the administrator to view the complaint report, submit the complaint report to an authority, and assign a complaint report status to the complaint report.

26. A non-transitory processor-readable medium having instructions stored thereon, which when executed by one or more processors, cause the one or more processors to implement a method comprising:

providing a reporting interface enabling a reporting user to generate a complaint report regarding an unfavorable item published by one or more third parties;

receiving the complaint report;

alerting an administrator regarding the complaint report; and

providing an administrator interface enabling the administrator to view the complaint report, submit the complaint report to an authority, and assign a complaint report status to the complaint report.