DASHBOARD NOTIFICATIONS ON MANAGEMENT CONSOLE DURING A REMOTE CONTROL SESSION

• US 20140282046A1
• Filed: 03/14/2014
• Published: 09/18/2014
• Est. Priority Date: 03/15/2013
• Status: Abandoned Application

• Current Assignee: VMware, Inc. (Broadcom, Inc.)
• Original Assignee: AetherPal, Inc. (Broadcom, Inc.)
• Inventors: Gonsalves, Deepak, Charles, Calvin, Ayyalasomayajula, Subramanyam, Chengappa, Pooja
• Application Number:
  US14/211,343
• Publication Number:
  US 20140282046A1
• Time in Patent Office: Days
• US Class Current: 715/740
• CPC Class Codes: G06F 11/0709 in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
• CPC Class Codes: G06F 11/0742 in a data processing system embedded in a mobile device, e.g. mobile phones, handheld devices
• CPC Class Codes: G06F 11/0784 Routing of error reports, e.g. with a specific transmission path or data flow
• CPC Class Codes: G06F 11/079 Root cause analysis, i.e. error or fault diagnosis in a hardware test environment G06F11/22; in a software test environment G06F11/36
• CPC Class Codes: G06F 11/324 Display of status information
• CPC Class Codes: H04L 67/025 for remote control or remote monitoring of applications

Abstract

Disclosed is a web-based dashboard notification application for real-time presentation and remote management of mobile devices connected to a management console. A method for providing dashboard notifications during a remote control session includes establishing a remote control session between a management console and a mobile device. The management console requests device information and sends the device information to a dashboard execution service. A dashboard model is requested based on the device information, where the dashboard model is a set of workflows. A set of workflows is executed on the device information to verify the device information against predetermined values. The output data model is bound to a view to create a dashboard notification, which is displayed on the management console. The dashboard notification is a visual representation of a health of the mobile device.

Claims

1. A method for providing dashboard notifications during a remote control session, the method comprising:

establishing a remote control session between a management console and a mobile device;

requesting device information from the mobile device;

sending the device information to a dashboard execution service;

requesting a dashboard model based on the device information, wherein the dashboard model is a set of workflows;

executing the set of workflows on the device information to verify the device information against predetermined values;

binding an output data model to a view to create a dashboard notification; and

displaying the dashboard notification on the management console on a condition that the device information does not meet the predetermined values, wherein the dashboard notification is a visual representation of a health of the mobile device.

2. The method of claim 1, wherein the dashboard notification includes corrective actions that can be performed on the mobile device.

3. The method of claim 2, wherein the corrective actions are automatically performed on the mobile device.

4. The method of claim 1, wherein a plurality of dashboard models, a plurality of views and data analysis rules are generated and stored in respective caches.

5. The method of claim 1, further comprising:

applying statistical data and predictive techniques to influence execution and behavior of workflow as applied to the device information.

6. The method of claim 1, further comprising:

tracking re-occurring issues on the mobile device;

tracking the corrective actions taken to correct the issues;

tracking the results from the corrective actions; and

learning from tracked issues, corrective actions and results to provide intelligence based corrective actions to the issues.

7. The method of claim 1, further comprising:

maintaining statistical records of executed dashboard models and workflows; and

employing predictive analytics to the statistical records to analyze which mobile device components are prone to issues.

8. The method of claim 7, further comprising:

applying rules to dictate how the statistical records are used to generate dashboard models and views.

9. The method of claim 1, further comprising:

detecting other issues not associated with the remote control session; and

providing actions to correct the other issues to mitigate additional remote control sessions.

10. A remote management system, comprising:

a management console configured to establish a remote control session between the management console and a mobile device;

the management console configured to request device information from the mobile device;

the management console configured to send the device information to a dashboard execution service;

the dashboard execution service configured to request a dashboard model from a dashboard model service, the dashboard model based on the device information, wherein the dashboard model is a set of workflows;

the dashboard model service configured to execute the set of workflows on the device information to verify the device information against predetermined values;

the dashboard execution service configured to bind an output data model to a view to create a dashboard notification; and

the management console configured to display the dashboard notification on the management console on a condition that the device information does not meet the predetermined values, wherein the dashboard notification is a visual representation of a health of the mobile device.

11. The remote management system of claim 10, wherein the dashboard notification includes corrective actions that can be performed on the mobile device.

12. The remote management system of claim 11, wherein the corrective actions are automatically performed on the mobile device.

13. The remote management system of claim 10, wherein a plurality of dashboard models, a plurality of views and data analysis rules are generated and stored in respective caches.

14. The remote management system of claim 10, further comprising:

the dashboard execution service configured to apply statistical data and predictive techniques to influence execution and behavior of workflow as applied to the device information.

15. The remote management system of claim 10, further comprising:

a data point access system configured to track re-occurring issues on the mobile device;

the data point access system configured to track the corrective actions taken to correct the issues;

the data point access system configured to track the results from the corrective actions; and

the data point access system configured to learn from tracked issues, corrective actions and results to provide intelligence based corrective actions to the issues.

16. The remote management system of claim 10, further comprising:

a data point access system configured to maintain statistical records of executed dashboard models and workflows; and

the data point access system configured to employ predictive analytics to the statistical records to analyze which mobile device components are prone to issues.

17. The remote management system of claim 16, further comprising:

a data point access system configured to apply rules to dictate how the statistical records are used to generate dashboard models and views.

18. The remote management system of claim 10, further comprising:

the dashboard execution service configured to detect other issues not associated with the remote control session; and

the dashboard execution service configured to provide actions to correct the other issues to mitigate additional remote control sessions.

19. A dashboard notification system, comprising:

a dashboard execution service configured to request a dashboard model from a dashboard model service, the dashboard model based on device information received from a management console in a remote control session with a mobile device, wherein the dashboard model is a set of workflows;

the dashboard model service configured to execute the set of workflows on the device information to verify the device information against predetermined values;

the dashboard execution service configured to bind an output data model to a view to create a dashboard notification; and

the dashboard execution service configured to send the dashboard notification for display on the management console on a condition that the device information does not meet the predetermined values, wherein the dashboard notification is a visual representation of an issue with the mobile device.

20. The dashboard notification system of claim 19, further comprising:

a data point access system configured to maintain statistical records of executed dashboard models and workflows; and

the data point access system configured to employ predictive analytics to the statistical records to analyze which mobile device components are prone to issues.