PERSONNEL CRISIS COMMUNICATION MANAGEMENT SYSTEM
First Claim
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1. An integrated personnel crisis communications management system for distributing information to users associated with an enterprise, comprising:
- a database including data about a plurality of users and an event record configured to store information about an event related to the enterprise;
an inbound event management subsystem, operably connected to the database, configured to receive a new communication and classify the new communication as corresponding to the event, and further configured to supplement the information about the event based on the new communication;
a notification subsystem, operably connected to the inbound event management subsystem, configured to send a notification to one or more devices associated with users, the notification being sent responsive to the new communication; and
a shared situational awareness subsystem, operably connected to the database, configured to provide, to a first user device associated with a first user of the plurality of users, a first subset of the information about the event for presentation in a user interface, and provide, to a second user device associated with a second user of the plurality of users, a second subset of the information about the event for presentation in a user interface, the first subset being determined based on data about the first user stored in the database and the second subset being determined based on data about the second user stored in the database.
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Abstract
Systems and methods are disclosed for providing personnel communications management within an enterprise or group of related enterprises during crisis situations. In particular, the systems and methods provide event management, shared situational awareness, personnel tracking, and unified crisis notification management to multiple users.
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Citations
28 Claims
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1. An integrated personnel crisis communications management system for distributing information to users associated with an enterprise, comprising:
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a database including data about a plurality of users and an event record configured to store information about an event related to the enterprise; an inbound event management subsystem, operably connected to the database, configured to receive a new communication and classify the new communication as corresponding to the event, and further configured to supplement the information about the event based on the new communication; a notification subsystem, operably connected to the inbound event management subsystem, configured to send a notification to one or more devices associated with users, the notification being sent responsive to the new communication; and a shared situational awareness subsystem, operably connected to the database, configured to provide, to a first user device associated with a first user of the plurality of users, a first subset of the information about the event for presentation in a user interface, and provide, to a second user device associated with a second user of the plurality of users, a second subset of the information about the event for presentation in a user interface, the first subset being determined based on data about the first user stored in the database and the second subset being determined based on data about the second user stored in the database. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A computer-implemented method for personnel crisis communications management for an enterprise, comprising:
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receiving, a first message including new information about an event; analyzing the first message to determine a correspondence between the event and an event entry in a database, the database including a plurality of event entries, each containing information about a corresponding event; adding the new information to the event entry in the database responsive to the determined correspondence; identifying a first subset of users and a second subset of users based on information about users stored in a database; generating a first report about the event based on;
the new information, the event entry, and information stored in a database about the first subset of users;generating a second report about the event based on;
the new information, the event entry, and information stored in a database about the second subset of users;transmitting the first report to user devices associated with the first subset of users; and transmitting the second report to user devices associated with the second subset of users. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21)
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22. A non-transitory computer readable medium storing executable computer program instructions for providing personnel crisis communications management, the computer program instructions when executed causes one or more computing systems to:
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receive a communication including additional information about an event; determine that the event corresponds to an event record in an event database, the event record containing available information about the event; supplement the available information about the event based on the additional information about the event; identify a plurality of users associated with the event to whom additional information is available based on properties of the event and information about the plurality of users stored in the event database; send a notification to a plurality of user devices associated with the plurality of users, the notification indicating the available information about the event has been supplemented; provide, to a first user device that is associated with a first user of the plurality of users, first information about the event for presentation in a user interface of the first user device, the first information including the supplementary information and based on a permission level of the first user; and provide, to a second user device that is associated with a second user of the plurality of users, second information about the event for presentation in a user interface of the second user device, the second information including the supplementary information and based on a permission level of the second user. - View Dependent Claims (23, 24, 25, 26, 27, 28)
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Specification