Social Cue Based Electronic Communication Ranking

• US 20140289259A1
• Filed: 03/20/2013
• Published: 09/25/2014
• Est. Priority Date: 03/20/2013
• Status: Abandoned Application

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Tamma, Leela S., Puchala, Katarzyna Anna, Tran, Eric, Ho, Cheng H., Dimitrov, Ivaylo G.
• Application Number:
  US13/847,990
• Publication Number:
  US 20140289259A1
• Time in Patent Office: Days
• US Class Current: 707/748
• CPC Class Codes: G06F 16/335 Filtering based on additional data, e.g. user or group profiles filtering in web context G06F16/9535, G06F16/9536
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

A set of electronic communications of different types that the user has sent and/or received, such as email messages, text messages, instant messages, and so forth is obtained. The set of electronic communications can be obtained in various manners, such as by searching the electronic communications of the user for those electronic communications that satisfy user provided search criteria. The electronic communications in the set of electronic communications are ranked according to various social cues that provide an indication of how the user interacts with individuals that are the senders or recipients of the electronic communications.

Claims

1. A method comprising:

generating, for each electronic communication in a set of electronic communications of a user, a score for each of multiple social cues that indicate how the user interacts with an individual in the electronic communication;

generating, for each electronic communication in the set of electronic communications, a ranking for the electronic communication based on the scores of the multiple social cues for the electronic communication; and

outputting an indication of the rankings for the set of electronic communications.

2. A method as recited in claim 1, further comprising:

obtaining search criteria corresponding to a user search request, the search criteria including one or more user input terms and one or more terms semantically similar to the one or more user input terms; and

identifying, as the set of electronic communications of the user, electronic communications that satisfy the search criteria.

3. A method as recited in claim 1, further comprising:

obtaining search criteria corresponding to a user search request, the search criteria including one or more user input terms and translations of the one or more user input terms into one or more other languages; and

identifying, as the set of electronic communications of the user, electronic communications that satisfy the search criteria.

4. A method as recited in claim 1, the individual comprising a sender of the electronic communication if the user is a recipient of the electronic communication, and the individual comprising the recipient of the electronic communication if the user is the sender of the electronic communication.

5. A method as recited in claim 1, the outputting the indication of the rankings comprising displaying one or more electronic communications of the set of electronic communications in the order of the rankings.

6. A method as recited in claim 1, wherein each of the multiple social cues has an associated weight, the score for each of the multiple social cues is a weighted score obtained by generating a value for the social cue by applying the social cue to the electronic communication and applying the weight associated with the social cue to the value for the social cue, the method further comprising:

generating, for each electronic communication in the set of electronic communications, a weighted score by combining the weighted scores of the multiple social cues for the electronic communication; and

the generating the ranking comprising generating the ranking based on the weighted scores of each electronic communication in the set of electronic communications.

7. A method as recited in claim 6, further comprising:

receiving user feedback indicating an adjustment to be made to one or more weights associated with the multiple social cues; and

adjusting the one or more weights based on the user feedback.

8. A method as recited in claim 1, the multiple social cues comprising a social graph social cue that identifies a perceived connection that the user has with the individual in the electronic communication.

9. A method as recited in claim 8, the generating a score for each of the multiple social cues comprising generating, for the social graph social cue, a value based on a number of times that the user sends electronic communications to the individual and the nature of the sending of the electronic communications to the individual.

10. A method as recited in claim 8, the generating a score for each of the multiple social cues comprising generating, for the social graph social cue, a value based on a number of times that the user receives electronic communications from the individual and the nature of the receipt of the electronic communications from the individual.

11. A method as recited in claim 8, the generating a score for each of the multiple social cues comprising generating, for the social graph social cue, a value based on a number of times that the user read electronic communications received from the individual.

12. A method as recited in claim 8, the generating a score for each of the multiple social cues comprising generating, for the social graph social cue, a value based on a number of times that the user marked electronic communications received from the individual as unread after having read electronic communications.

13. A method as recited in claim 8, the generating a score for each of the multiple social cues comprising generating, for the social graph social cue, a value based on a number of times that the user deleted electronic communications from the individual without having read electronic communications.

14. A method as recited in claim 8, the generating a score for each of the multiple social cues comprising generating, for the social graph social cue, a value based on a number of recipients in the electronic communication.

15. A method as recited in claim 1, the multiple social cues comprising one social cue that identifies an action that the user takes with previous electronic communications received from the individual, and an additional social cue that identifies an entity to which the electronic communication is assigned or in which the electronic communication is classified.

16. A system comprising:

an electronic communication ranking module configured to generate, for each electronic communication in a set of electronic communications of a user, a ranking for the electronic communication based on scores for each of one or more of multiple social cues indicating how the user interacts with an individual in the electronic communication; and

a ranked electronic communication output module configured to output the indication of the rankings for the set of electronic communications.

17. A system as recited in claim 16, further comprising an electronic communication search module configured to identify, as the set of electronic communications of the user, electronic communications that satisfy search criteria corresponding to a user search request.

18. A system as recited in claim 16, the multiple social cues comprising an assigned entity social cue that identifies the category in which the electronic communication is classified.

19. A system as recited in claim 16, the multiple social cues comprising a frequency of communication with the individual social cue, a most recent communication with the individual social cue, a frequency of truly read communications from the individual social cue, a frequency of communications from the individual marked as read but not actually read social cue, an assigned entity for the communication social cue, a social graph of the individual social cue, a location of the individual social cue, a reputation of the individual social cue, an information shared with the individual social cue, a date and time the communication was sent social cue, a calendar event existence social cue, an indication of a desired contact social cue, and a type of electronic communication social cue.

20. A system comprising:

an electronic communication search module configured to;

obtain search criteria corresponding to a user search request, and

identify a set of electronic communications of the user that satisfy the search criteria; and

an electronic communication ranking module configured to;

generate, for each electronic communication in the set of electronic communications, a weighted score for each of multiple social cues that indicate how the user interacts with an individual in the electronic communication, each social cue having an associated weight,

generate, for each electronic communication in the set of electronic communications, a ranking for the electronic communication based on the scores of the multiple social cues for the electronic communication, and

output an indication of the rankings for the set of electronic communications; and

a user feedback analysis module configured to;

automatically identify, based on user feedback, one or more social cues the associated weights of which are to be adjusted, and

increase or decrease, based on the user feedback, the weights associated with one or more of the multiple social cues.