ELECTRONIC ARRANGEMENT AND RELATED METHOD FOR DYNAMIC RESOURCE MANAGEMENT

• US 20140289386A1
• Filed: 12/23/2013
• Published: 09/25/2014
• Est. Priority Date: 03/25/2013
• Status: Abandoned Application

• Current Assignee: Celkee Oy
• Original Assignee: Celkee Oy
• Inventors: VATTO, Kimmo, LEMPINEN, Sami, KANNER, Juuso
• Application Number:
  US14/138,252
• Publication Number:
  US 20140289386A1
• Time in Patent Office: Days
• US Class Current: 709/223
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06312 Adjustment or analysis of established resource schedule, e.g. resource or task levelling, or dynamic rescheduling
• CPC Class Codes: G06Q 10/06315 Needs-based resource requirements planning or analysis
• CPC Class Codes: H04L 41/145 involving simulating, designing, planning or modelling of a network
• CPC Class Codes: H04L 41/5064 Customer relationship management
• CPC Class Codes: H04L 41/5067 Customer-centric QoS measurements

Abstract

Electronic arrangement for managing system resources based on user perception includes a processing entity, a memory entity, and a data transfer entity, the arrangement being configured to transmit data identifying a recurring online survey including a number of questions regarding the managed resources to a plurality of respondents each of which being associated with at least one terminal device reachable via the communications network. The arrangement customizes the survey to each respondent relative to at least one question through indication of previous answer by the user to the same question already answered in a previous round of the survey to enable the respondent to recall the previous answer and scale the current answer consistently, receive data indicative of answers to the survey questions provided by the plurality of respondents via the associated terminal devices, determine on the basis of the indicated answers a number of representative respondents from the plurality.

Claims

1. An electronic arrangement for managing system resources based on user perception, the arrangement comprising a processing entity and a memory entity for processing and storing data, respectively, and a data transfer entity for receiving and transmitting data, the arrangement being configured to host a recurring online survey comprising multiple survey rounds and a number of questions regarding the managed resources and thereby to

transmit, via the data transfer entity, data identifying the recurring online survey to a plurality of respondents each of which being associated with at least one terminal device reachable via said communications network, wherein the arrangement is configured to customize the survey to each respondent relative to at least one question through indication of previous answer by the user to the same question already answered during a previous round of the survey so as to enable the respondent recall the previous answer and scale the current answer consistently,

receive, via the data transfer entity, data indicative of answers to the questions of the survey provided by said plurality of respondents via the associated terminal devices,

determine, by the processing entity, on the basis of the indicated answers a number of representative respondents from said plurality, wherein the answers by the representative respondents matches best, according to predetermined criteria, with the temporally later given answers of larger population of the respondents,

detect, by the processing entity, an emerging temporal trend based on the answers, wherein the answers of the representative respondents are given sole or at least more weight than the other respondents, and

generate a notification signal based on the detected trend according to predetermined criteria to facilitate optimization of the managed resources.

2. The arrangement of claim 1, configured to transmit said data identifying the survey to the respondents and receiving said data indicative of answers from the respondents via a web-based user interface accessible by the terminal devices, wherein the arrangement is optionally further configured to transmit a URL (Universal Resource Indicator) of a web application hosting the survey to the respondents.

3. The arrangement of claim 1, configured to enable a respondent to revise, via a user interface of the arrangement, an answer already given during the ongoing survey round substantially at any time later during the same survey round.

4. The arrangement of claim 1, configured to control a graphical user interface for answering the survey such that the indication of previous answer to a question includes a visually distinguishable pointer shown on an answer scale, wherein optionally two pointers are shown, the other then being indicative of current selection of a new answer to the survey question to be given.

5. The arrangement of claim 1, configured to calculate a predetermined indication of correlation between the answers of a respondent and the answers of the larger population to determine the representative respondents.

6. The arrangement of claim 1, configured to calculate a predetermined indication of correlation between the answers of a respondent and the answers of the larger population to determine the representative respondents, wherein calculating the indication of correlation includes determining Spearman'"'"'s rank correlation coefficient.

7. The arrangement of claim 1, configured to determine or rank the representative respondents or detected trends utilizing social amplification.

8. The arrangement of claim 1, configured to determine or rank the representative respondents or detected trends utilizing social amplification, wherein the arrangement is configured to control a user interface, optionally web-based user interface, for providing access to the received data or processed data derived utilizing the received data, further configured to receive user feedback via the user interface, optionally free-form comments and/or discrete votes indicative of like or dislike, regarding the received or processed data and to utilize such feedback in the determination or ranking of the representative respondents or detected trends.

9. The arrangement of claim 1, configured to control a user interface, optionally a web-based user interface, for providing access to the received data or processed data derived utilizing the received data and to output the generated notification signal via the user interface.

10. The arrangement of claim 1, comprising a resource provisioning entity configured to allocate or reallocate the managed resources based on the detected trend and optionally triggered by the notification signal.

11. The arrangement of claim 1, comprising a resource provisioning entity configured to allocate or reallocate the managed resources based on the detected trend, wherein the resource provisioning entity is configured to receive technical data, optionally technical measurement or operation parameters data, regarding the managed resources, and to determine according to predetermined logic change to be made in the allocation of managed resources, optionally via adjusting the operation parameters, responsive to the detected trend and said technical data.

12. The arrangement of claim 1, configured to subject free-form answers or comments received from the respondents to a predetermined language processing technique incorporating sentiment analysis and preferably utilize the results in determining or ranking the representative respondents or detected trends.

13. The arrangement of claim 1, comprising a plurality of predetermined question patterns for different use scenarios in the context of recurring surveys, where the questions of the patterns are user-alterable.

14. The arrangement of claim 1, configured to control a user interface, optionally web-based user interface, for providing access to the received data or processed data derived utilizing the received data, further configured to adapt the user interface to a respondent based on the respondent'"'"'s activity in answering the survey, optionally said adaptation including activating or deactivating one or more features in the user interface.

15. A method for resource management based on user perception to be performed by an electronic arrangement operable in a communications network, comprising

transmitting digital data identifying a recurring, substantially continuous online survey comprising multiple survey rounds and a number of questions regarding the managed resources or related business management objectives towards a plurality of respondents each of which being associated with at least one terminal device reachable via said network, wherein the online survey is customized to each respondent relative to at least one question through indication of previous answer by the user to the same question already answered during a previous round of the survey so as to enable the respondent recall the previous answer and scale the current answer consistently,

receiving digital data indicative of answers to the questions of the survey provided by said plurality of respondents via the associated terminal devices,

determining on the basis of the indicated answers a number of representative respondents from said plurality, wherein the answers by the representative respondents matches best, according to predetermined criteria, with the temporally later given answers of larger population of the respondents,

detecting an emerging temporal trend based on the answers, wherein the answers of the representative respondents are given sole or at least more weight than the other respondents, and

generating a notification signal based on the detected trend according to predetermined criteria to facilitate optimization of the managed resources.

16. The method of claim 15, wherein the survey is targeted towards project risk management, the survey questions being configured so as to enable collecting status on key risks associated with the project.

17. The method of claim 15, wherein the survey is targeted towards human resources management, the survey questions being configured so as to enable collecting status data on key topics about human resources of a target organization.

18. The method of claim 15, wherein the survey is targeted towards strategy deployment, the survey questions being configured so as to enable collecting status data on selected topics of the strategy of a target organization.

19. The method of claim 15, wherein the survey is targeted towards change project management, the survey questions being configured so as to enable collecting data on the status of a change project involving a target organization.

20. A computer program product for facilitating resource management, embodied in a non-transitory computer readable carrier medium comprising computer instructions that, when run on a computer, cause at least one processor to execute actions including:

transmitting digital data identifying a recurring, substantially continuous online survey comprising multiple survey rounds and a number of questions regarding the managed resources or related business management objectives towards a plurality of respondents each of which being associated with at least one terminal device reachable via said network, wherein the online survey is customized to each respondent relative to at least one question through indication of previous answer by the user to the same question already answered during a previous round of the survey so as to enable the respondent recall the previous answer and scale the current answer consistently,

receiving digital data indicative of answers to the questions of the survey provided by said plurality of respondents via the associated terminal devices,

determining on the basis of the indicated answers a number of representative respondents from said plurality, wherein the answers by the representative respondents matches best, according to predetermined criteria, with the temporally later given answers of larger population of the respondents,

detecting an emerging temporal trend based on the answers, wherein the answers of the representative respondents are given sole or at least more weight than the other respondents, and

generating a notification signal based on the detected trend according to predetermined criteria to facilitate optimization of the managed resources.