HISTORY MANAGEMENT APPARATUS, HISTORY MANAGEMENT METHOD AND HISTORY MANAGEMENT PROGRAM
First Claim
Patent Images
1. A history management apparatus, comprising:
- a history storage part that stores a historical data set indicating a history of response states including transfer among a plurality of agents to one call;
an image generation part that generates data of a display image that integrates the history of response states of the plurality of agents to the one call, based on the historical data set; and
a display control part that causes the display image to be displayed on a display unit.
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Abstract
A history management apparatus that includes: a history storage part that stores a historical data set indicating a history of response states including transfer among a plurality of agents to one call; an image generation part that generates data of a display image that integrates the history of response states of the plurality of agents to the one call, based on the historical data set; and a display control part that causes the display image to be displayed on a display unit.
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Citations
8 Claims
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1. A history management apparatus, comprising:
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a history storage part that stores a historical data set indicating a history of response states including transfer among a plurality of agents to one call; an image generation part that generates data of a display image that integrates the history of response states of the plurality of agents to the one call, based on the historical data set; and a display control part that causes the display image to be displayed on a display unit. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A history management method executed by a computer including a history storage part, an image generation part, and a display control part, the method comprising the steps of:
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the history storage part storing a historical data set indicating a history of response states including transfer among a plurality of agents to one call; the image generation part generating data of a display image that integrates the history of response states of the plurality of agents to the one call, based on the historical data set; and the display control part displaying the display image on a display unit.
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8. A non-transitory computer-readable medium encoded with a history management program for enabling a computer to execute the steps of:
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storing a historical data set indicating a history of response states including transfer among a plurality of agents to one call; generating data of a display image that integrates the history of response states of the plurality of agents to the one call, based on the historical data set; and displaying the display image on a display unit.
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Specification