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HISTORY MANAGEMENT APPARATUS, HISTORY MANAGEMENT METHOD AND HISTORY MANAGEMENT PROGRAM

  • US 20140297625A1
  • Filed: 06/10/2014
  • Published: 10/02/2014
  • Est. Priority Date: 08/17/2012
  • Status: Active Grant
First Claim
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1. A history management apparatus, comprising:

  • a history storage part that stores a historical data set indicating a history of response states including transfer among a plurality of agents to one call;

    an image generation part that generates data of a display image that integrates the history of response states of the plurality of agents to the one call, based on the historical data set; and

    a display control part that causes the display image to be displayed on a display unit.

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