×

CLOUD-BASED DIAGNOSTICS AND REMEDIATION

  • US 20140310222A1
  • Filed: 08/02/2013
  • Published: 10/16/2014
  • Est. Priority Date: 04/12/2013
  • Status: Active Grant
First Claim
Patent Images

1. A system comprising:

  • a diagnostic engine comprising a processor configured to recommend diagnostic scripts for addressing symptoms identified in a user device;

    a device input module configured to accept user-defined symptoms and device specifications for a target device operatively coupled with the diagnostic engine;

    a knowledge database containing a plurality of diagnostic case hierarchies describing possible diagnostic solutions for a plurality of technical problems;

    a generative rule engine configured to analyze the effectiveness of diagnostic solutions for solving past technical problems and to provide effectiveness data to the user device for diagnosing a symptom;

    wherein the diagnostic engine further comprises;

    a remediation module configured to analyze the user-identified symptoms, device specifications, diagnostic case hierarchies, and effectiveness data in order to recommend one or more remediation inference for diagnostically solving the user-identified symptoms,a script packaging module configured to package one or more scripts based on the remediation inference for execution on the user device which, when executed on the user device, run a diagnostic test to determine a cause of the user-defined symptom and to recommend a solution to the user-defined symptom; and

    a feedback module configured to accept feedback from a user device describing the effectiveness of the recommended diagnostic solutions, and wherein the feedback is provided to the generative rule engine to use in future analysis.

View all claims
  • 1 Assignment
Timeline View
Assignment View
    ×
    ×