Autonomous Service Management
First Claim
1. A method of providing service management for a software application, the method comprising:
- implementing, with a computer, a service management framework to manage the software application, the service management framework comprising;
an early warning system;
a self-healing system; and
a subject matter expert intervention mechanism;
monitoring, with the computer, the software application;
detecting, with the computer, that the software application has encountered deterioration of operation;
determining, with the computer, which one of a plurality of pre-defined performance deterioration phases into which the software application has entered; and
based on the determination of the pre-defined performance deterioration phase, performing, with the computer, one or more actions specified by the service management framework.
1 Assignment
0 Petitions
Accused Products
Abstract
Novel tools and techniques that offer more robust solutions for application service management. Some such solutions provide a service management framework for managing a software application. In some cases, the framework can include multiple tools to detect and/or remedy application problems at a variety of different levels. In another aspect, some solutions can define multiple application lifecycle phases, ranging from minor impairment to catastrophic failure. For each of such phases, the service management framework can define one or more diagnostic criteria and/or one or more corrective actions that can be taken to remedy a suboptimal condition of the application.
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Citations
20 Claims
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1. A method of providing service management for a software application, the method comprising:
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implementing, with a computer, a service management framework to manage the software application, the service management framework comprising; an early warning system; a self-healing system; and a subject matter expert intervention mechanism; monitoring, with the computer, the software application; detecting, with the computer, that the software application has encountered deterioration of operation; determining, with the computer, which one of a plurality of pre-defined performance deterioration phases into which the software application has entered; and based on the determination of the pre-defined performance deterioration phase, performing, with the computer, one or more actions specified by the service management framework. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. An apparatus, comprising:
a non-transitory computer readable medium having encoded thereon a set of instructions executable by one or more computers to perform one or more operations for providing service management for a software application, the set of instructions comprising; instructions for implementing a service management framework to manage the software application, the service management framework comprising; an early warning system; a self-healing system; and a subject matter expert intervention mechanism; instructions for monitoring the software application; instructions for detecting that the software application has encountered deterioration of operation; instructions for determining one of a plurality of pre-defined performance deterioration phases into which the software application has entered; and instructions for performing, based on the determination of the pre-defined performance deterioration phase, one or more actions specified by the service management framework.
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20. A computer system for providing service management for a software application, comprising:
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one or more processors; and a non-transitory computer readable medium in communication with the one or more processors, the computer readable medium having encoded thereon a set of instructions executable by the computer system to perform one or more operations, the set of instructions comprising; instructions for implementing a service management framework to manage the software application, the service management framework comprising; an early warning system; a self-healing system; and a subject matter expert intervention mechanism; instructions for monitoring the software application; instructions for detecting that the software application has encountered deterioration of operation; instructions for determining one of a plurality of pre-defined performance deterioration phases into which the software application has entered; and instructions for performing, based on the determination of the pre-defined performance deterioration phase, one or more actions specified by the service management framework.
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Specification