METHOD AND SYSTEM OF INCREASING USER INTERACTION

• US 20140310614A1
• Filed: 04/15/2014
• Published: 10/16/2014
• Est. Priority Date: 04/15/2013
• Status: Abandoned Application

• Current Assignee: ChaCha Search, Inc.
• Original Assignee: ChaCha Search, Inc.
• Inventors: Jones, Scott A
• Application Number:
  US14/252,812
• Publication Number:
  US 20140310614A1
• Time in Patent Office: Days
• US Class Current: 715/753
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 67/306 User profiles

Abstract

A system and method for conducting interactive communications between users submitting requests and answerers responding to requests is described which includes simulation of a human responder. When a request is presented a responder may initiate a conversation when a user accepts a request for interaction and a user may be engaged by real time interactions. A user may initiate interactive communication with a responder associated with a responder if a conversation is accepted by a responder.

Claims

1. A method comprising:

receiving a request for information;

obtaining, by a processor, a response to the request for information; and

providing, by the processor, a user interface control which allows a source which activates the control to establish a communication channel with a person selected based on the response and a status assigned to a source of the response.

2. The method of claim 1 comprising:

establishing the communication as a real time link with a responder who has provided the response when the control provided in the user interface is activated and the responder is available for real time communication.

3. The method of claim 1 comprising:

establishing the communication channel with a human responder associated with a keyword of the response when the control provided is activated and the person who provided the response is not able to respond via the communication channel.

4. The method of claim 1 comprising:

selecting a human responder other than a source of the response based on the response;

providing an indicator of the human responder in the interface; and

establishing the communication channel with the human responder when the control is activated.

5. The method of claim 1 comprising:

selecting the response based on an availability of a source of the response to respond to the communication in real time.

6. The method of claim 1 comprising:

deactivating the control within a pre-determined time period subsequent to providing the control.

7. The method of claim 1 comprising:

delivering to a human responder the request when the human responder accepts to respond; and

including in an interface provided to the human responder a feature which allows the human responder to request a real time connection with a source of the request.

8. The method of claim 7 comprising:

establishing the real time connection prior to obtaining the response.

9. The method of claim 1 comprising:

obtaining the response based on stored information;

establishing the connection to a responder other than an originator of the response; and

selecting the responder based on a ranking of available responders for the originator.

10. The method of claim 9 comprising:

providing the request and the response to the responder when the responder is selected; and

selecting an answerer when the responder declines the request.

11. The method of claim 1 comprising:

providing the user interface control in an interface comprising requests and responses of sources to the requests; and

suppressing user interface controls which establish real time connections associated with sources of responses which are programmatic.

12. A system comprising:

a query distribution system comprising memory and a processor, receiving a request for information obtaining a response to the request for information, and providing a user interface control which allows a source which activates the control to establish a communication channel with a person selected based on the response and a status assigned to a source of the response.

13. The system of claim 12 comprising:

a user system submitting the request;

a requester system providing the user interface control, information of the request, the response and an originator of the request; and

a responder system establishing communication with the requester system when the user interface control is activated and the responder is available.

14. A non-transitory computer readable medium storing therein a program for causing a computer to execute an operation including creating media content, comprising:

receiving a request for information;

obtaining a response to the request for information; and

providing a user interface control which allows a source which activates the control to establish a communication channel with a person selected based on the response and a status assigned to a source of the response.

15. The computer readable storage medium of claim 14 wherein the operation further comprises:

obtaining the response based on stored information; and

presenting the response at the speed and error rate at which it was received from a person who has provided the stored information.

16. The computer readable storage medium of claim 14 wherein the operation further comprises:

obtaining the response based on stored information; and

presenting the response at the speed and error rate at which it was received from a person who has provided the stored information.

17. The computer readable storage medium of claim 14 wherein the operation further comprises:

selecting an a programmatic result as the response when the request is ambiguous; and

delivering the programmatic response at a rate which is determined based on a statistical analysis of rates at which responses are received from persons responding to requests.

18. The computer readable storage medium of claim 14 wherein the operation further comprises:

selecting images based on content of a stored answer which is determined to match the request;

delivering a low ranking image as an element the response; and

providing a higher ranking image as a portion of the response subsequent to delivering the low ranking image.

19. The computer readable storage medium of claim 14 wherein the operation further comprises:

selecting a pre-determined number of highest ranking text snippets based on the request; and

delivering the text snippets to the source of the request in an order based on the ranking when a person has not indicated that the person has accepted to respond to the request.

20. The computer readable storage medium of claim 14 wherein the operation further comprises:

distributing the request to a number of persons selected to respond to the request;

selecting a text snippet from a resource based on a ranking of the resource for the request;

delivering the text snippet to a source of the request at a rate which is determined based on an input speed and error level determined by the selected persons; and

including an error and a correction of the error in the delivering of the snippet.