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PROVIDING ADVISORY INFORMATION ASSOCIATED WITH DETECTED AUDITORY AND VISUAL SIGNS IN A PSAP ENVIRONMENT

  • US 20140314212A1
  • Filed: 04/22/2013
  • Published: 10/23/2014
  • Est. Priority Date: 04/22/2013
  • Status: Abandoned Application
First Claim
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1. A method for automatically detecting clinical signs at a Public Safety Answering Point (PSAP), comprising:

  • receiving a contact initiated from a caller;

    analyzing the contact to determine a contact characteristic;

    based upon the contact characteristic, delivering call information associated with the contact to a clinical signs detection module;

    automatically analyzing the call information and separately extracting one or more non-speech components from speech components;

    automatically performing an analysis on the one or more non-speech components to determine a characteristic associated with the one or more non-speech components;

    automatically comparing the characteristic associated with the one or more non-speech components to known characteristics associated with at least one clinical sign; and

    providing, as a detected clinical sign associated with the contact, an indication of the at least one clinical sign to at least one workstation associated with a PSAP agent.

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