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REMOTE CLAIMS ADJUSTER

  • US 20140320590A1
  • Filed: 01/17/2014
  • Published: 10/30/2014
  • Est. Priority Date: 04/30/2013
  • Status: Active Grant
First Claim
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1. A method for investigating an insurance claim, the method comprising:

  • establishing a video conferencing session between a mobile device associated with a user and a system associated with a claims adjuster;

    providing an interface on the system to enable control of a set of functions on the mobile device associated with the user during the video conferencing session, wherein the set of functions comprises capturing an image with a camera using the mobile device;

    receiving, via the interface, instructions for requesting the mobile device to capture the image;

    transmitting, during the video conferencing session and based on the received instructions, a request to capture an image by the mobile device, wherein the request is configured to cause the mobile device to capture the image in response to the request; and

    receiving, in response to the transmitted request, the captured image from the mobile device.

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