ENGINE DIAGNOSTIC SYSTEM FOR HIGH VOLUME FEEDBACK PROCESSING
First Claim
1. An engine diagnostic system comprising:
- an analytics module structured to receive data regarding each engine diagnostic session in a plurality of engine diagnostic sessions, and generate an of audit trail based on the data for each engine diagnostic session;
a data filtering module structured to receive a plurality of audit trails and determine a quality of each audit trail in the plurality of audit trails, wherein a determined quality audit trail is stored and a determined low quality audit trail is removed; and
a dashboard module structured to receive the stored audit trails and provide one or more reports related to the stored audit trails;
wherein the analytics module is structured to receive the one or more reports and provide at least one potential repair solution in a subsequent engine diagnostic session based on the one or more reports.
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Accused Products
Abstract
An engine diagnostic system in accordance with an embodiment not only captures the written feedback from each technician, but also tracks every step/click that the technician took during the diagnostic process and classifies those clicks into desirable or undesirable behavior patterns that indicate missing or miss-tagged content, inefficiently presented materials, or training issues such as not following troubleshooting guidance. The system provides daily updates of troubleshooting status'"'"'s of diagnoses being conducted on millions of engine systems that represent a great amount of different engine models and types from around the globe, and provides data reduction techniques and metrics that guides the analyst/service engineers to high priority emerging issues reduced to specific actionable events that can be corrected and immediately monitored for their impacts on the troubleshooting system efficiency measures. Therefore, the technician not only provides direct information through purposeful feedback, he is also providing very valuable but less direct information through tracking his interactions with the system.
17 Citations
20 Claims
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1. An engine diagnostic system comprising:
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an analytics module structured to receive data regarding each engine diagnostic session in a plurality of engine diagnostic sessions, and generate an of audit trail based on the data for each engine diagnostic session; a data filtering module structured to receive a plurality of audit trails and determine a quality of each audit trail in the plurality of audit trails, wherein a determined quality audit trail is stored and a determined low quality audit trail is removed; and a dashboard module structured to receive the stored audit trails and provide one or more reports related to the stored audit trails; wherein the analytics module is structured to receive the one or more reports and provide at least one potential repair solution in a subsequent engine diagnostic session based on the one or more reports. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. An engine diagnostic system comprising:
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an analytics module structured to; receive a symptom of an engine malfunction in a first engine diagnostic session; provide a guided question based on the symptom; receive a response to the guided question; provide at least one potential repair solution based on the response to the guided question; receive data regarding the first engine diagnostic session; and generate an audit trail based on the data, the provided guided question, and the received response; and a dashboard module structured to receive a plurality of audit trails for a plurality of engine diagnostic sessions and provide one or more reports related to the plurality of audit trails; wherein the analytics module is structured to receive the one or more reports, receive a symptom of an engine malfunction in a subsequent engine diagnostic session, and provide a subsequent at least one potential repair solution based on the one or more reports. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A method of troubleshooting an engine in an engine diagnostic session, comprising:
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receiving data regarding each engine diagnostic session in a plurality of engine diagnostic sessions; generating an audit trail based on the data for each engine diagnostic session; receiving a plurality of audit trails; determining a quality of each audit trail in the plurality of audit trails, wherein a determined quality audit trail is stored and a determined low quality audit trail is removed; and generating one or more reports related to the stored audit trails; and providing at least one potential repair solution in a subsequent engine diagnostic session based on the one or more reports. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification