INFORMATION MANAGEMENT AND COMMUNICATIONS SYSTEM AND METHOD FOR COMMUNICATION WITH PATIENTS
First Claim
1. An information management and communications system for communications with a population of patients and providing automated interactive health assessment monitoring of the population of patients that enables healthcare providers to selectively provide healthcare and wellness management tailored for an individual patient within the population of patients, the system comprising:
- a nontransitory storage mechanism of a computer network system and on which is stored a plurality of call objects, the call objects comprising a plurality of health assessment questions and at least one message chosen from the group consisting of authentication messages, greeting messages, announcements, closing messages, conditional announcements, third-party announcements, interactive prompts, notices, disclaimers, and conditional messages;
a graphical user interface of the computer network system and on which a healthcare provider interactively builds an entire monitoring call dialog that is audible and tailored for an individual patient by using the graphical user interface to;
select multiple call objects from the plurality of call objects including selecting the at least one message and selecting multiple health assessment questions from the plurality of health assessment questions;
edit at least some of the multiple call objects including the multiple health assessment questions thereof and thereby further tailoring the monitoring call dialog for the individual patient;
position and configure the multiple call objects and the multiple health assessment questions thereof and thereby creating and configuring a sequence of elements of the monitoring call dialog and thereby further tailoring the monitoring call dialog for the individual patient; and
save the entire monitoring call dialog to the storage mechanism; and
an automated interactive patient response system that audibly communicates the entire monitoring call dialog to the individual patient, enables the individual patient to provide responses to the multiple health assessment questions, and records the responses of the individual patient in the storage mechanism;
wherein the computer network system containing the storage mechanism and the graphical user interface provides secure health assessment monitoring of the individual patient, and enables a healthcare provider to access the responses of the individual patient stored on the storage mechanism, and modify the monitoring call dialog by editing at least one of the multiple health assessment questions and thereby further tailoring the monitoring call dialog to selectively provide healthcare and wellness management of the individual patient.
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Accused Products
Abstract
An information management and communications system and method for communication with patients. The system includes a graphical user interface on which a healthcare provider interactively builds an entire monitoring call dialog tailored for an individual patient by selecting multiple call objects including multiple health assessment questions from a plurality of health assessment questions, editing one or more call objects to further tailor the monitoring call dialog for the patient, positioning and configuring the call objects and thereby create and configure a sequence of elements of the monitoring call dialog, and save the entire monitoring call dialog to a storage mechanism. The system further includes an automated interactive patient response system that audibly communicates the entire monitoring call dialog to the patient, enables the patient to provide responses to the multiple health assessment questions, and records the responses of the patient in the storage mechanism.
21 Citations
20 Claims
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1. An information management and communications system for communications with a population of patients and providing automated interactive health assessment monitoring of the population of patients that enables healthcare providers to selectively provide healthcare and wellness management tailored for an individual patient within the population of patients, the system comprising:
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a nontransitory storage mechanism of a computer network system and on which is stored a plurality of call objects, the call objects comprising a plurality of health assessment questions and at least one message chosen from the group consisting of authentication messages, greeting messages, announcements, closing messages, conditional announcements, third-party announcements, interactive prompts, notices, disclaimers, and conditional messages; a graphical user interface of the computer network system and on which a healthcare provider interactively builds an entire monitoring call dialog that is audible and tailored for an individual patient by using the graphical user interface to; select multiple call objects from the plurality of call objects including selecting the at least one message and selecting multiple health assessment questions from the plurality of health assessment questions; edit at least some of the multiple call objects including the multiple health assessment questions thereof and thereby further tailoring the monitoring call dialog for the individual patient; position and configure the multiple call objects and the multiple health assessment questions thereof and thereby creating and configuring a sequence of elements of the monitoring call dialog and thereby further tailoring the monitoring call dialog for the individual patient; and save the entire monitoring call dialog to the storage mechanism; and an automated interactive patient response system that audibly communicates the entire monitoring call dialog to the individual patient, enables the individual patient to provide responses to the multiple health assessment questions, and records the responses of the individual patient in the storage mechanism; wherein the computer network system containing the storage mechanism and the graphical user interface provides secure health assessment monitoring of the individual patient, and enables a healthcare provider to access the responses of the individual patient stored on the storage mechanism, and modify the monitoring call dialog by editing at least one of the multiple health assessment questions and thereby further tailoring the monitoring call dialog to selectively provide healthcare and wellness management of the individual patient. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method for managing information and communications with a population of patients and providing automated interactive health assessment monitoring of the population of patients and thereby selectively provide healthcare and wellness management tailored for any individual patient within the population of patients, the method comprising:
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storing on a nontransitory storage mechanism of a computer network system a plurality of call objects comprising a plurality of health assessment questions and a plurality of messages chosen from the group consisting of authentication messages, greeting messages, announcements, closing messages, conditional announcements, third-party announcements, interactive prompts, notices, disclaimers, and conditional messages; a healthcare provider using a graphical user interface of the computer network system and thereby interactively building an entire monitoring call dialog that is audible and tailored for an individual patient by using the graphical user interface to; select multiple call objects from the plurality of call objects including selecting multiple messages from the plurality of messages and multiple health assessment questions of the plurality of health assessment questions; edit at least some of the multiple call objects including the multiple health assessment questions thereof and thereby further tailoring the entire monitoring call dialog for the individual patient; position and configure the multiple call objects and the multiple health assessment questions thereof and thereby creating and configuring a sequence of elements of the monitoring call dialog and thereby further tailoring the monitoring call dialog for the individual patient; and save the entire monitoring call dialog to the storage mechanism; audibly communicating the entire monitoring call dialog to the individual patient with an automated interactive patient response system; the individual patient providing responses to the multiple health assessment questions with the automated interactive patient response system; recording the responses of the individual patient in the storage mechanism; accessing the responses of the individual patient stored on the storage mechanism; and
thenmodifying the monitoring call dialog by editing at least one of the multiple health assessment questions and thereby further tailoring the monitoring call dialog to selectively provide healthcare and wellness management of the individual patient. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20)
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Specification