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INTENT MANAGEMENT TOOL FOR IDENTIFYING CONCEPTS ASSOCIATED WITH A PLURALITY OF USERS' QUERIES

  • US 20140324812A1
  • Filed: 07/10/2014
  • Published: 10/30/2014
  • Est. Priority Date: 08/14/2006
  • Status: Active Grant
First Claim
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1. A method, comprising:

  • receiving a group of electronic representation of questions from a plurality of users over a period of time by an enterprise information system;

    identifying groups of the logged questions that use a variety of different linguistic expressions to express similar information requests;

    assigning intent categories applicable to each group of questions requesting similar information;

    identifying ontologies associated with the intent categories;

    assigning concepts in the identified ontologies as ontology parameters for the associated intent categories;

    providing intent responses for the ontology parameters assigned to the intent categories;

    configuring the intent responses for at least some of the intent categories, wherein each intent response provides applicable information to the questions assigned to the associated intent category;

    identifying ones of the intent categories associated with at least a first threshold number of the questions, and providing the intent responses associated with said identified intent categories, wherein said providing is in response to said identification;

    identifying ones of the intent categories that are not associated with at least a second threshold number of the questions, and removing intent responses for any of said identified intent categories if currently provided, wherein said removal is in response to said identification; and

    for those ones of the intent categories with no associated intent response, identifying ones of the intent categories associated with at least a third threshold number of the questions, and in response to said identification, initiating generation of an intent response for each of said identified intent categories.

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