SYSTEM AND METHOD FOR MONITORING AND SCHEDULING A WORKFORCE

• US 20140330605A1
• Filed: 04/02/2014
• Published: 11/06/2014
• Est. Priority Date: 05/03/2013
• Status: Abandoned Application

• Current Assignee: General Electric Company
• Original Assignee: General Electric Company
• Inventors: CONNOLLY, PAUL, MITTI, AARON, PAGET, MARTIN
• Application Number:
  US14/242,941
• Publication Number:
  US 20140330605A1
• Time in Patent Office: Days
• US Class Current: 705/7.16
• CPC Class Codes: G06Q 10/063116 Schedule adjustment for a person or group

Abstract

A method includes calculating a labor shortfall for completion of a set of tasks within a designated time period. The labor shortfall represents a difference between a required workforce that is needed to complete the tasks and an amount of available workforce. The available workforce personnel are subject to workforce constraints on how long the workforce personnel can work. The method also includes visually presenting an indication of the labor shortfall and automatically generating communication signals for available workforce personnel and/or additional workforce personnel. The communication signals request additional work on the set of tasks by the at least one of the available workforce personnel or the additional workforce personnel in excess of the one or more workforce constraints.

Claims

1. A method comprising:

calculating, with one or more computer processors, a labor shortfall for completion of a set of tasks within a designated time period, the labor shortfall representing a difference between an amount of required workforce personnel that is needed to complete the set of tasks within the designated time period and an amount of available workforce personnel during the designated time period, the available workforce personnel subject to one or more workforce constraints on how long the available workforce personnel can work within the designated time period;

visually presenting, with the one or more computer processors on an electronic device of an operator, an indication of the labor shortfall; and

responsive to receiving first operator input on the electronic device of the operator, automatically generating one or more communication signals that are sent to one or more mobile devices of at least one of the available workforce personnel or additional workforce personnel, the one or more communication signals requesting additional work on the set of tasks by the at least one of the available workforce personnel or the additional workforce personnel in excess of the one or more workforce constraints.

2. The method of claim 1, further comprising:

determining a first order in which the tasks are to be completed within the designated time period, wherein the labor shortfall is calculated based on the first order in which the tasks are to be completed; and

responsive to receiving second operator input on the electronic device of the operator, determining a different, second order in which the tasks are to be completed, wherein the set of tasks cannot be completed within the designated time period with the available workforce personnel when completed in the first order but can be completed within the designated time period with the available workforce personnel when completed in the second order.

3. The method of claim 1, wherein the one or more workforce constraints include contractual limitations on working hours of the available workforce personnel.

4. The method of claim 1, further comprising determining which of the at least one of the available workforce personnel or additional workforce personnel has previously agreed to work additional hours prior to calculating the labor shortfall and selecting the at least one of the available workforce personnel or additional workforce personnel that has previously agreed to work the additional hours for receiving the one or more communication signals.

5. The method of claim 4, wherein the one or more communication signals are only sent to the at least one of the available workforce personnel or additional workforce personnel that has previously agreed to work the additional hours and are not sent to the at least one of the available workforce personnel or additional workforce personnel that have not previously agreed to work the additional hours.

6. The method of claim 1, further comprising determining which of the at least one of the available workforce personnel or additional workforce personnel has been previously approved to work additional hours by a third person prior to calculating the labor shortfall and selecting the at least one of the available workforce personnel or additional workforce personnel that has been previously approved to work the additional hours for receiving the one or more communication signals.

7. The method of claim 6, wherein the one or more communication signals are only sent to the at least one of the available workforce personnel or additional workforce personnel that has been previously approved to work the additional hours and are not sent to the at least one of the available workforce personnel or additional workforce personnel that have not been previously approved to work the additional hours.

8. The method of claim 1, further comprising displaying, on the electronic device of the operator, one or more visual indicia representative of at least one of progress or problems with the set of tasks during work on the set of tasks.

9. A system comprising:

a controller comprising one or more computer processors, the controller configured to identify a labor shortfall for completion of a set of tasks within a designated time period, the labor shortfall representing a difference between an amount of required workforce personnel that is needed to complete the set of tasks within the designated time period and an amount of available workforce personnel during the designated time period, the available workforce personnel subject to one or more workforce constraints on how long the available workforce personnel can work within the designated time period,

wherein the controller also is configured to direct an electronic device of an operator to visually present an indication of the labor shortfall, the controller also configured to receive first operator input via the electronic device of the operator and, responsive to receiving the first operator input, automatically generate one or more communication signals that are sent to one or more mobile devices of at least one of the available workforce personnel or additional workforce personnel, the one or more communication signals requesting additional work on the set of tasks by the at least one of the available workforce personnel or the additional workforce personnel in excess of the one or more workforce constraints.

10. The system of claim 9, wherein the controller also is configured to determine a first order in which the tasks are to be completed within the designated time period, wherein the labor shortfall is calculated based on this first order in which the tasks are to be completed, and wherein the controller is configured to, responsive to receiving second operator input on the electronic device of the operator, determine a different, second order in which the tasks are to be completed, wherein the set of tasks cannot be completed within the designated time period with the available workforce personnel when completed in the first order but can be completed within the designated time period with the available workforce personnel when completed in the second order.

11. The system of claim 9, wherein the one or more workforce constraints include contractual limitations on working hours of the available workforce personnel.

12. The system of claim 9, wherein the controller is configured to determine which of the at least one of the available workforce personnel or additional workforce personnel has previously agreed to work additional hours prior to calculating the labor shortfall, the controller also configured to select the at least one of the available workforce personnel or additional workforce personnel that has previously agreed to work the additional hours for receiving the one or more communication signals.

13. The system of claim 12, wherein the controller is configured to only send the one or more communication signals to the at least one of the available workforce personnel or additional workforce personnel that has previously agreed to work the additional hours and to not send the one or more communication signals to the at least one of the available workforce personnel or additional workforce personnel that have not previously agreed to work the additional hours.

14. The system of claim 9, wherein the controller also is configured to determine which of the at least one of the available workforce personnel or additional workforce personnel has been previously approved to work additional hours by a third person prior to calculating the labor shortfall and selecting the at least one of the available workforce personnel or additional workforce personnel that has been previously approved to work the additional hours for receiving the one or more communication signals.

15. The system of claim 14, wherein the controller is configured to send the one or more communication signals only to the at least one of the available workforce personnel or additional workforce personnel that has been previously approved to work the additional hours and not to the at least one of the available workforce personnel or additional workforce personnel that have not been previously approved to work the additional hours.

16. The system of claim 9, wherein the controller is configured to direct the electronic device of the operator to display one or more visual indicia representative of at least one of progress or problems with the set of tasks during work on the set of tasks.

17. A method comprising:

estimating a needed amount of workforce personnel to complete a scheduled set of tasks on a vehicle asset to at least one of repair the vehicle asset, maintain the vehicle asset, or prepare the vehicle asset for departure;

determining an available amount of the workforce personnel that can perform at least part of the scheduled set of tasks within an upcoming designated time period subject to one or more workforce constraints on a length of time that the workforce personnel is allowed to work during the upcoming designated time period;

comparing the needed amount of the workforce personnel with the available amount of the workforce personnel to identify a labor shortage for the scheduled set of tasks;

notifying an operator of the labor shortage on an electronic mobile device of the operator; and

responsive to receiving input from the operator via the mobile device of the operator, at least one of;

identifying additional workforce personnel to assist with performance of the scheduled set of tasks in excess of the one or more workforce constraints in order to reduce or eliminate the labor shortage, or changing a scheduled order of the tasks to reduce or eliminate the labor shortage.

18. The method of claim 17, wherein changing the scheduled order of the tasks includes determining if two or more of the tasks are subject to a restriction that prevents changing the order of the two or more of the tasks.

19. The method of claim 17, wherein identifying the additional workforce personnel includes determining that the additional workforce personnel previously were approved to work in excess of the one or more workforce constraints.

20. The method of claim 17, wherein identifying the additional workforce personnel includes selecting the additional workforce personnel based on areas of expertise of the additional workforce personnel being needed to complete the scheduled set of tasks.