METHOD FOR MANAGEMENT OF ONLINE ORDERING
First Claim
1. A method for automatically submitting an online order from a customer to a business, the steps of the method comprising:
- i) providing an order engine provider;
ii) providing a user interface displaying offerings available from the business despite the business having no previously-established business relationship with the order engine provider;
iii) receiving, through the user interface and from a potential customer of the business, an online order indicating customer identification data and selections of offerings by the business;
iv) submitting the online order from the potential customer to the business;
v) providing at least one response option for the business to communicate acceptance of the online order, the business having no previously-established business relationship with the order engine provider; and
vi) determining, based on the at least one response option selected by the business, a status of the online order that can be monitored by at least one of the order engine provider and the business.
3 Assignments
0 Petitions
Accused Products
Abstract
A system and method for automatically submitting an online order from a customer to a restaurant. Input data and customer data is used by an order engine to select a deployment platform, such as social media networks, search engines, mobile applications, and related websites, for a user interface. The user interface automatically populates the restaurant'"'"'s menu options and business data, allowing the customer to build an order. The order engine submits the order to the restaurant via a non-verbal communication platform. An automated confirmation call is generated to the restaurant confirming receipt of the order. From the confirmation call the restaurant may choose to repeat the message, accept the order, connect to the customer, connect to the service provider, decline the order, or opt-out. The order engine allows the restaurant to monitor online orders and to enroll in the above services for subsequent online orders.
16 Citations
20 Claims
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1. A method for automatically submitting an online order from a customer to a business, the steps of the method comprising:
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i) providing an order engine provider; ii) providing a user interface displaying offerings available from the business despite the business having no previously-established business relationship with the order engine provider; iii) receiving, through the user interface and from a potential customer of the business, an online order indicating customer identification data and selections of offerings by the business; iv) submitting the online order from the potential customer to the business; v) providing at least one response option for the business to communicate acceptance of the online order, the business having no previously-established business relationship with the order engine provider; and vi) determining, based on the at least one response option selected by the business, a status of the online order that can be monitored by at least one of the order engine provider and the business. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method automatically submitting an online order from a customer to a business, the steps of the method comprising:
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receiving at least one of input data and customer data configured to be analyzed by an order engine; determining at least one deployment platform for the business to receive the online order; providing a user interface having displayed thereon the input data related to the business on the at least one deployment platform; receiving customer data from the user interface and receiving items to be included in the online order from the input data provided on the user interface; submitting the online order via a non-verbal communication platform to the business; providing at least one response option related to the online order for the business to select; and determining, based on the at least one response option selected by the business, a status of the online order that can be monitored by at least one of the order engine and the business. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification