METHOD FOR IDENTIFYING RELEVANT INDIVIDUALS BY CROSS-SEARCHING SOCIAL DATA STREAMS
First Claim
1. A method for providing a help service, comprising:
- (a) receiving, by a server, a help request from a help seeker client device;
(b) based on information in the help request, matching, by the server, the help request to one or more potential helpers using a scoring model;
(c) sending, by the server, the help request to each potential helper client device;
(d) receiving, by the server from one or more potential helper client devices, an indication of willingness to respond to the help request; and
(e) sending, by the server to the help seeker client device, information for connecting to the one or more potential helper client devices.
1 Assignment
0 Petitions
Accused Products
Abstract
In providing a help service, a server: receives a help request from a help seeker; matches the help request to potential helpers using a scoring model; sends a list of potential helpers to the help seeker; receives selections of potential helpers; sends the help request to each selected potential helper; receives from potential helper indication of willingness to respond to the help request; and sends to the help seeker information on the potential helpers. The server may further: search an external platform for posts seeking help; import the post to the help service; and send a response from potential helpers to post on the platform. The server may further: analyze keywords in the help request; determine it a candidate for sponsored answers; routes the help request to specialists; receives answers from specialists; and sends the answers to the help seeker. The server may further provide a safety net strength score.
-
Citations
23 Claims
-
1. A method for providing a help service, comprising:
-
(a) receiving, by a server, a help request from a help seeker client device; (b) based on information in the help request, matching, by the server, the help request to one or more potential helpers using a scoring model; (c) sending, by the server, the help request to each potential helper client device; (d) receiving, by the server from one or more potential helper client devices, an indication of willingness to respond to the help request; and (e) sending, by the server to the help seeker client device, information for connecting to the one or more potential helper client devices. - View Dependent Claims (2, 3, 4, 5, 6, 7)
-
-
8. A method for providing a safety net strength, comprising:
-
(a) obtaining, by a server, a current location of a client device; (b) identifying, by the server, one or more healthcare related resources within a predetermine distance of the current location; (c) calculating, by the server, an availability score, a helpfulness score, and a cost score of reach resource using a scoring model; (d) combining at least the availability score, the helpfulness score, and the cost score to determine a safety net strength score; and (e) displaying the safety net strength score on the client device. - View Dependent Claims (9)
-
-
10. A non-transitory computer readable medium comprising computer readable program code embodied therein, wherein when executed by a processor causes the processor to:
-
(a) receive a help request from a help seeker client device; (b) based on information in the help request, match the help request to one or more potential helpers using a scoring model; (c) send the help request to each potential helper client device; (d) receive server from one or more potential helper client devices, an indication of willingness to respond to the help request; and (e) send to the help seeker client device information for responding to the one or more potential helper client devices. - View Dependent Claims (11, 12, 13, 14, 15, 16)
-
-
17. A non-transitory computer readable medium comprising computer readable program code embodied therein, wherein when executed by a processor causes the processor to:
-
(a) obtain a current location of a client device; (b) identify one or more healthcare related resources within a predetermine distance of the current location; (c) calculate an availability score, a helpfulness score, and a cost score of reach resource using a scoring model; (d) combine at least the availability score, the helpfulness score, and the cost score to determine a safety net strength score; and (e) display the safety net strength score on the client device. - View Dependent Claims (18)
-
-
19. A system, comprising:
-
a processor; and a computer readable medium comprising computer readable program code embodied therein, wherein when executed by a processor causes the processor to; (a) receive a help request from a help seeker client device; (b) based on information in the help request, match the help request to one or more potential helpers using a scoring model; (c) send the help request to each potential helper client device; (d) receive server from one or more potential helper client devices, an indication of willingness to respond to the help request; and (e) send to the help seeker client device information for responding to the one or more potential helper client devices. - View Dependent Claims (20, 21, 22)
-
-
23. A system, comprising:
-
a processor; and a computer readable medium comprising computer readable program code embodied therein, wherein when executed by a processor causes the processor to; (a) obtain a current location of a client device; (b) identify one or more healthcare related resources within a predetermine distance of the current location; (c) calculate an availability score, a helpfulness score, and a cost score of reach resource using a scoring model; (d) combine at least the availability score, the helpfulness score, and the cost score to determine a safety net strength score; and (e) display the safety net strength score on the client device.
-
Specification