GRAPHICAL INTERACTIVE VISUAL RESPONSE SYSTEM AND METHOD
First Claim
1. A method of facilitating access to a service center resource, comprising:
- receiving a request from a mobile device of a user to access a service center associated with a destination specific application on the mobile device, the request including information entered by the user and associated with the request;
identifying, with a processor, a service center resource of the service center that matches needs of the user based upon the information entered by the user;
determining an availability of the service center resource;
sending status information to the mobile device;
launching a first communication to a communications address associated with the mobile device;
launching a second communication to a communications address associated with the service center resource; and
bridging the first communication and the second communication, wherein a connection is established between the communications address associated with the mobile device and the communications address associated with the service center resource.
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0 Petitions
Accused Products
Abstract
A communications system and method is provided for facilitating access to a service center resource. A request is received from a mobile device of a user to access a service center associated with a destination specific application on the mobile device. The request includes information entered by the user and associated with the request. An identification of a service center resource of the service center that matches needs of the user based upon the information entered by the user and a determination of an availability of the service center resource is made. A first communication is launched to a communications address associated with the mobile device and a second communication is launched to a communications address associated with the service center resource. The first communication and the second communication are bridged.
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Citations
20 Claims
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1. A method of facilitating access to a service center resource, comprising:
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receiving a request from a mobile device of a user to access a service center associated with a destination specific application on the mobile device, the request including information entered by the user and associated with the request; identifying, with a processor, a service center resource of the service center that matches needs of the user based upon the information entered by the user; determining an availability of the service center resource; sending status information to the mobile device; launching a first communication to a communications address associated with the mobile device; launching a second communication to a communications address associated with the service center resource; and bridging the first communication and the second communication, wherein a connection is established between the communications address associated with the mobile device and the communications address associated with the service center resource. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A tangible computer readable storage medium encoded with an executable computer program that facilitates access to a service center resource and that, when executed by a processor, causes the processor to perform operations comprising:
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receiving a request from a mobile device of a user to access a service center associated with a destination specific application on the mobile device, the request including information entered by the user and associated with the request; identifying a service center resource of the service center that matches needs of the user based upon the information entered by the user; determining an availability of the service center resource; sending status information to the mobile device; launching a first communication to a communications address associated with the mobile device; launching a second communication to a communications address associated with the service center resource; and bridging the first communication and the second communication, wherein a connection is established between the communications address associated with the mobile device and the communications address associated with the service center resource. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19)
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20. A computer comprising:
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a memory that stores executable instructions; a processor that executes the executable instructions; wherein the computer receives a request from a mobile device of a user to access a service center associated with a destination specific application on the mobile device, the request including information entered by the user and associated with the request, identifies a service center resource of the service center that matches needs of the user based upon the information entered by the user, determines an availability of the service center resource, sends status information to the mobile device, launches a first communication to a communications address associated with the mobile device, launches a second communication to a communications address associated with the resource, and bridges the first communication and the second communication, wherein a connection is established between the communications address associated with the mobile device and the communications address associated with the service center resource.
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Specification