Computer-Implemented System And Method for Correlating Activity Within A User Interface With Special Information

• US 20140331331A1
• Filed: 05/19/2014
• Published: 11/06/2014
• Est. Priority Date: 06/28/2006
• Status: Active Grant

• Current Assignee: Avaya LLC (Avaya Incorporated), Avaya Management L.P. (Avaya Incorporated)
• Original Assignee: Intellisist, Inc. dba Spoken Communications (Avaya Incorporated)
• Inventors: Doren, G. Kevin
• Granted Patent: US 9,953,147 B2
• Time in Patent Office: Days
• US Class Current: 726/27
• CPC Class Codes: G06F 21/32 using biometric data, e.g. fingerprints, iris scans or voiceprints
• CPC Class Codes: G06F 21/6263 during internet communication, e.g. revealing personal data from cookies
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: G10L 17/22 Interactive procedures; Man-machine interfaces
• CPC Class Codes: G10L 21/00 Speech or voice signal processing techniques to produce another audible or non-audible signal, e.g. visual or tactile, in order to modify its quality or its intelligibility G10L19/00 takes precedence
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656

Abstract

A computer-implemented system and method for correlating activity within a user interface with special information is provided. A user interface with data entry fields is provided. One or more of the data entry fields is designated for special information. A first screen shot of the user interface is captured, and a second screen shot of the user interface is captured at a later time. The first and second screen shots are compared. A change comprising at least a portion of an entry within one of the data entry fields for special information in the second screen shot is identified between the first and second screen shots. The entry is rendered unintelligible.

Claims

1. A computer-implemented system for correlating activity within a user interface with special information, comprising:

a presentation module to provide data entry fields within a user interface, wherein one or more of the data entry fields is designated for special information;

a screen capture module to capture a first screen shot of the user interface and to capture a second screen shot of the user interface at a later time;

a comparison module to compare the first and second screen shots;

an identification module to identify between the first and second screen shots, a change comprising at least a portion of an entry within one of the data entry fields for special information in the second screen shot; and

a rendering module to render the entry unintelligible.

2. A system according to claim 1, further comprising:

a recording module to record a time of the entry of the special information.

3. A system according to claim 1, wherein the special information is received via one of a stylus, mouse, keyboard, and voice activation.

4. A system according to claim 1, further comprising:

a monitor module to monitor a call; and

a receipt module to receive a reply in response to a request for information based on one of the data entry fields during the call and to designate the reply as the entry of special information when the reply is entered into the sensitive field.

5. A system according to claim 4, further comprising:

a recording module to record the call; and

a marker to mark at least one of a beginning and an end of the special information in the call recording.

6. A system according to claim 5, further comprising at least one of:

a verbal rendering module to render the special information in the call recording unintelligible; and

a marker module to utilize the markers to identify at least one of a beginning and end of the special information in the call recording.

7. A system according to claim 6, further comprising:

a transfer module to transfer the voice recording with the unintelligible special information.

8. A system according to claim 1, wherein rendering of the special information comprises one of encrypting the special information, masking the special information, and deleting the special information.

9. A system according to claim 1, wherein the special information is input via one of a stylus, mouse, keyboard, and voice activation.

10. A system according to claim 1, wherein the special information comprises information to which access is limited.

11. A computer-implemented method for correlating activity within a user interface with special information, comprising:

providing a user interface with data entry fields, wherein one or more of the data entry fields is designated for special information;

capturing a first screen shot of the user interface;

capturing a second screen shot of the user interface at a later time;

comparing the first and second screen shots;

identifying between the first and second screen shots, a change comprising at least a portion of an entry within one of the data entry fields for special information in the second screen shot; and

rendering the entry unintelligible.

12. A method according to claim 11, further comprising:

recording a time of the entry of the special information.

13. A method according to claim 11, further comprising:

receiving the special information via one of a stylus, mouse, keyboard, and voice activation

14. A method according to claim 11, further comprising:

monitoring a call;

receiving a reply in response to a request for information based on one of the data entry fields during the call;

designating the reply as the entry of special information when the reply is entered into the sensitive field.

15. A method according to claim 14, further comprising:

recording the call; and

marking at least one of a beginning and an end of the special information in the call recording.

16. A method according to claim 15, further comprising at least one of:

rendering the special information in the call recording unintelligible; and

utilizing the markers to identify at least one of a beginning and end of the special information in the call recording.

17. A method according to claim 16, further comprising:

transferring the voice recording with the unintelligible special information.

18. A method according to claim 11, wherein rendering of the special information comprises one of encrypting the special information, masking the special information, and deleting the special information.

19. A method according to claim 11, wherein the special information is input via one of a stylus, mouse, keyboard, and voice activation.

20. A method according to claim 11, wherein the special information comprises information to which access is limited.