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SYSTEM AND METHOD OF OBTAINING CUSTOMER FEEDBACK

  • US 20140337100A1
  • Filed: 05/12/2014
  • Published: 11/13/2014
  • Est. Priority Date: 05/10/2013
  • Status: Abandoned Application
First Claim
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1. A method of obtaining customer feedback using a communication device, comprising:

  • obtaining a portable communication device capable of receiving and transmitting information across a communication network for use by a service provider;

    performing a service for a customer by said service provider;

    contacting a survey application using said communication network;

    entering customer information for storage in said survey application;

    storing said customer information in a memory storage device which is a part of said survey application; and

    initiating contact with said customer utilizing a customer'"'"'s communication device, wherein said customer'"'"'s communication device'"'"'s contact information is retrieved from said memory storage device wherein customer feedback is obtained.

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