SYSTEM AND METHOD OF OBTAINING CUSTOMER FEEDBACK
First Claim
1. A method of obtaining customer feedback using a communication device, comprising:
- obtaining a portable communication device capable of receiving and transmitting information across a communication network for use by a service provider;
performing a service for a customer by said service provider;
contacting a survey application using said communication network;
entering customer information for storage in said survey application;
storing said customer information in a memory storage device which is a part of said survey application; and
initiating contact with said customer utilizing a customer'"'"'s communication device, wherein said customer'"'"'s communication device'"'"'s contact information is retrieved from said memory storage device wherein customer feedback is obtained.
0 Assignments
0 Petitions
Accused Products
Abstract
A system and method of obtaining customer feedback uses an application that directs a survey instrument to be received by a customer'"'"'s own phone or network enabled device. The service provider performs a service or provides a sale and asks the customer to participate in a survey. To increase the likelihood that the customer will participate, the service provider explains that the survey will be sent to the customer'"'"'s phone. The service provider places a call to initiate an automated survey which is directed to the customer'"'"'s phone. The data collected is stored and retrievable through a cloud based administrative portal where the service provider client is able to utilize the data collected. In one embodiment, the process is automated and is initiated when the service provider calls or signs in and enters the customer information in an application which sends the survey instrument to the customer.
-
Citations
11 Claims
-
1. A method of obtaining customer feedback using a communication device, comprising:
-
obtaining a portable communication device capable of receiving and transmitting information across a communication network for use by a service provider; performing a service for a customer by said service provider; contacting a survey application using said communication network; entering customer information for storage in said survey application; storing said customer information in a memory storage device which is a part of said survey application; and initiating contact with said customer utilizing a customer'"'"'s communication device, wherein said customer'"'"'s communication device'"'"'s contact information is retrieved from said memory storage device wherein customer feedback is obtained. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
-
Specification