ELECTRONIC SYSTEM FOR MANAGEMENT OF QUEUES
First Claim
1. A system of online information for Smart Phones, PC or other electronic devices, of the counting of the turn number in queues that improves the waiting time of the users and it is of massive use CHARACTERIZED IN THAT is composed by:
- a queue counter located in the place of attention/support;
tickets from a vending machine for attention/support;
A server;
A mobile device in hands of the user;
A software that is loaded in the serverAn application that is loaded in the mobile device from internet or other resource; and
Resources for wireless stream from and to the mobile devices and the server.
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Accused Products
Abstract
A system that delivers online information for smart phones, personal computers, or other electronic devices, of the counting of the turn number in the waiting list. In one aspect a device that, using internet, cellular web, or another electronic data transfer form, delivers information of a waiting number that appears in the counter together with the estimated time of attention. The system is intended to supermarkets, grocery stores, banks, payment centers, companies customer support, registry office, among others and is especially advantageous for a person that has taken a number from that system, because is it possible to be far away from the place of attention and he/she will be continuously monitoring the status of his/her position in the queue. Additionally the person will be informed when his/her turn is approaching. In this way, the person can perform other activities while his/her turn in the queue is moving.
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Citations
9 Claims
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1. A system of online information for Smart Phones, PC or other electronic devices, of the counting of the turn number in queues that improves the waiting time of the users and it is of massive use CHARACTERIZED IN THAT is composed by:
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a queue counter located in the place of attention/support; tickets from a vending machine for attention/support; A server; A mobile device in hands of the user; A software that is loaded in the server An application that is loaded in the mobile device from internet or other resource; and Resources for wireless stream from and to the mobile devices and the server. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method to use an online information system for Smart Phones, PC or other electronic devices, of the counting of the turn number in the queue that saves time to the users CHARACTERIZED IN THAT is composed by:
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a) Provide; A queue counter located in the place of attention/support; A vending machine to supply tickets to customers; A server; A mobile device in hands of the user/customer; A software that is loaded in the server; An application that is downloaded in the mobile device from internet or other related resource; and resources for wireless stream from and to the mobile devices and the server. b) Install the software in the server c) The user loads the application from internet d) The user loads from the counter the queue that he wants to participate in his/her mobile device, using a quick-response code or directly entering the alphanumeric code or selecting a queue from the Favorites or History options, or find a queue using the Find option. e) The user chooses in the application “
Physical”
mode to immediately access to the queue order or “
Schedule”
to access in a specific time determined by the user to this queue.f) If the user selects to load in the “
Physical”
option to access to an applying queueg) the user loads the number of attention in the application h) If the user selects to load in the “
Schedule”
option to access to an applying queuei) the user loads in the “
Schedule”
mode the approximated time to arrive to the queuej) In both “
Physical” and
“
Schedule”
options, after entering the data requested by the system, the mobile device displays the turn attention number, the number that is currently being attended, the previous of warning to be attended and the time in that the system made the last update.
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Specification