ELECTRONIC SYSTEM FOR MANAGEMENT OF QUEUES

• US 20140350976A1
• Filed: 05/23/2014
• Published: 11/27/2014
• Est. Priority Date: 05/24/2013
• Status: Abandoned Application

• Current Assignee: Eduardo Manuel Salas Fehlandt
• Original Assignee: Eduardo Manuel Salas Fehlandt
• Inventors: SALAS FEHLANDT, Eduardo Manuel
• Application Number:
  US14/286,787
• Publication Number:
  US 20140350976A1
• Time in Patent Office: Days
• US Class Current: 705/5
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G07C 11/00 Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
• CPC Class Codes: G07C 2011/04 related to queuing systems

Abstract

A system that delivers online information for smart phones, personal computers, or other electronic devices, of the counting of the turn number in the waiting list. In one aspect a device that, using internet, cellular web, or another electronic data transfer form, delivers information of a waiting number that appears in the counter together with the estimated time of attention. The system is intended to supermarkets, grocery stores, banks, payment centers, companies customer support, registry office, among others and is especially advantageous for a person that has taken a number from that system, because is it possible to be far away from the place of attention and he/she will be continuously monitoring the status of his/her position in the queue. Additionally the person will be informed when his/her turn is approaching. In this way, the person can perform other activities while his/her turn in the queue is moving.

Claims

1. A system of online information for Smart Phones, PC or other electronic devices, of the counting of the turn number in queues that improves the waiting time of the users and it is of massive use CHARACTERIZED IN THAT is composed by:

a queue counter located in the place of attention/support;

tickets from a vending machine for attention/support;

A server;

A mobile device in hands of the user;

A software that is loaded in the server

An application that is loaded in the mobile device from internet or other resource; and

Resources for wireless stream from and to the mobile devices and the server.

2. The system of online information from claim 1 CHARACTERIZED IN THAT the queues physical counter has a quick-response code that can be QR, which allows identifying the queue that the user selects directly with the mobile device.

3. The online information system from claim 1 CHARACTERIZED IN THAT the database is compiled in the server, the application services are executed and a backup of the queue data is saved.

4. The online information system from claim 1 CHARACTERIZED IN THAT the software in the server manages information from mobile devices and the counter

5. The online information system from claim 1 CHARACTERIZED IN THAT the software of the server performs the estimated calculations of the waiting time of the user.

6. The online information system from claim 1 CHARACTERIZED IN THAT the server receives information from mobile devices and from the queue counter.

7. The online information system from claim 1 CHARACTERIZED IN THAT the application is load in the mobile device from internet or another wireless or plugged resource.

8. The online information system from claim 1 CHARACTERIZED IN THAT the application:

has a function in which the user arrives to the queue and enters the queue identification number, that can be a quick-response code that can be QR;

or directly entering the alphanumeric code;

or selecting from the favorites list previously determined;

or the history list;

or using the system'"'"'s find option for queues.

(has a display in which the progress of the quick-response code acquisition that can be QR, is shown.)

has a display in which the attention code is entered in a specific window for that purpose and it has an accept button and a reject button to accept and reject, respectively the number entered in the window.

It has a display in which the user favorite'"'"'s queues are shown, to be selected in order to participle again in the future.

It has a display in which the last five queues used by the user are shown as history, to be selected in order to participle again in the future.

It has multiple displays to find the queue of interest, starting from the country, city, company, etc.

Assigns a number of attention in a physical form, taking a ticket

Assigns a turn is a schedule form, entering an estimated time to be attended that is manually entered in the mobile device.

It has a notify display in which the user is advised in his/her mobile device about the number of turn assigned or entered in the queue, the number that is currently being attended, the estimated waiting time for the counting number entered, the previous time that the system will take to notify that the turn of attention is imminent, a warning of the time of the last update and a warning that states that no signal has been received in a period of time, highlighting in red the time of the last update.

9. A method to use an online information system for Smart Phones, PC or other electronic devices, of the counting of the turn number in the queue that saves time to the users CHARACTERIZED IN THAT is composed by:

a) Provide;

A queue counter located in the place of attention/support;

A vending machine to supply tickets to customers;

A server;

A mobile device in hands of the user/customer;

A software that is loaded in the server;

An application that is downloaded in the mobile device from internet or other related resource; and

resources for wireless stream from and to the mobile devices and the server.

b) Install the software in the server

c) The user loads the application from internet

d) The user loads from the counter the queue that he wants to participate in his/her mobile device, using a quick-response code or directly entering the alphanumeric code or selecting a queue from the Favorites or History options, or find a queue using the Find option.

e) The user chooses in the application “

Physical”

mode to immediately access to the queue order or “

Schedule”

to access in a specific time determined by the user to this queue.

f) If the user selects to load in the “

Physical”

option to access to an applying queue

g) the user loads the number of attention in the application

h) If the user selects to load in the “

Schedule”

option to access to an applying queue

i) the user loads in the “

Schedule”

mode the approximated time to arrive to the queue

j) In both “

Physical” and

“

Schedule”

options, after entering the data requested by the system, the mobile device displays the turn attention number, the number that is currently being attended, the previous of warning to be attended and the time in that the system made the last update.