UTILIZING AUGMENTED REALITY FOR LOCATING COMPUTER HARDWARE ASSOCIATED TO A REPORTED INCIDENT

• US 20140351408A1
• Filed: 05/21/2013
• Published: 11/27/2014
• Est. Priority Date: 05/21/2013
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Anderson, Eric M., Dawson, Christopher J., Davis, Robert A., Lococo, Salvatore T.
• Application Number:
  US13/898,551
• Publication Number:
  US 20140351408A1
• Time in Patent Office: Days
• US Class Current: 709/224
• CPC Class Codes: H04L 41/0686 Additional information in the notification, e.g. enhancement of specific meta-data
• CPC Class Codes: H04L 41/5074 Handling of user complaints or trouble tickets

Abstract

Program code on a client computer receives an image of computer hardware and a unique identifier of the computer hardware. The program code generates a request that includes the unique identifier, a location of a client computer, and profile information of an end-user logged into the client computer. The program code sends the request to a server computer, and forwards a version of the request to an incident management system that in response to receiving the request extracts information associated to the computer hardware. The program code receives the information extracted, and forwards the information to the client computer. The program code overlays at least some of the information forwarded, onto the image of the computer hardware. The program code generates a map that displays on the screen of the client computer the image of the computer hardware overlaid with at least some of the information forwarded.

Claims

1. A method for locating computer hardware associated to a reported incident comprising:

receiving an image of computer hardware and a unique identifier of the computer hardware that is in the image;

generating a request that includes the unique identifier, a location of a client computer, and profile information of an end-user logged into the client computer;

sending the request to a server computer;

forwarding a version of the request to an incident management system that in response to receiving the request, extracts information, from one or more databases, associated to the computer hardware that has the unique identifier;

receiving the information that is extracted by the incident management system;

forwarding the information that is extracted by the incident management system to the client computer;

overlaying at least some of the information that is forwarded, onto the image of the computer hardware for display on a screen of the client computer; and

generating a map that displays on the screen of the client computer the image of the computer hardware overlaid with at least some of the information that is forwarded.

2. The method of claim 1, wherein the unique identifier of the computer hardware is associated to a RFID tag attached to the computer hardware that is in the image.

3. The method of claim 1, wherein the profile information comprises a unique identifier of an end-user logged into the client computer, and configurable display preferences to determine how much of the information that is forwarded to overlay onto the image.

4. The method of claim 1, wherein the information that is forwarded comprises status of the computer hardware that is in the image, a reported incident associated to the computer hardware that is in the image, qualified computer technicians who can resolve the reported incident associated to the computer hardware that is in the image, addresses to records of computer software components and computer hardware components assigned to the computer hardware that is in the image, a uniform resource locator for access to instructions about how to resolve the reported incident associated to the computer hardware that is in the image, coordinates defining a physical location of the computer hardware that is in the image.

5. The method of claim 1, wherein the step of generating the map comprises utilizing the image of the computer hardware and coordinates, which are within the information that is forwarded, defining a physical location of the computer hardware that is in the image.

6. A computer program product for locating computer hardware associated to a reported incident comprising:

a computer readable storage medium and program instructions stored on the computer readable storage medium, the program instructions comprising;

program instructions to receive an image of computer hardware and a unique identifier of the computer hardware that is in the image;

program instructions to generate a request that includes the unique identifier, a location of a client computer, and profile information of an end-user logged into the client computer;

program instructions to send the request to a server computer;

program instructions to forward a version of the request to an incident management system that in response to receiving the request, extracts information, from one or more databases, associated to the computer hardware that has the unique identifier;

program instructions to receive the information that is extracted by the incident management system;

program instructions to forward the information that is extracted by the incident management system to the client computer;

program instructions to overlay at least some of the information that is forwarded, onto the image of the computer hardware for display on a screen of the client computer; and

program instructions to generate a map that displays on the screen of the client computer the image of the computer hardware overlaid with at least some of the information that is forwarded.

7. The computer program product of claim 6, wherein the unique identifier of the computer hardware is associated to a RFID tag attached to the computer hardware that is in the image.

8. The computer program product of claim 6, wherein the profile information comprises a unique identifier of an end-user logged into the client computer, and configurable display preferences to determine how much of the information that is forwarded to overlay onto the image.

9. The computer program product of claim 6, wherein the information that is forwarded comprises status of the computer hardware that is in the image, a reported incident associated to the computer hardware that is in the image, qualified computer technicians who can resolve the reported incident associated to the computer hardware that is in the image, addresses to records of computer software components and computer hardware components assigned to the computer hardware that is in the image, a uniform resource locator for access to instructions about how to resolve the reported incident associated to the computer hardware that is in the image, coordinates defining a physical location of the computer hardware that is in the image.

10. The computer program product of claim 6, wherein the step of generating the map comprises utilizing the image of the computer hardware and coordinates, which are within the information that is forwarded, defining a physical location of the computer hardware that is in the image.

11. A computer system for locating computer hardware associated to a reported incident comprising:

a computer readable storage medium and program instructions stored on the computer readable storage medium, the program instructions comprising;

program instructions to receive an image of computer hardware and a unique identifier of the computer hardware that is in the image;

program instructions to generate a request that includes the unique identifier, a location of a client computer, and profile information of an end-user logged into the client computer;

program instructions to send the request to a server computer;

program instructions to forward a version of the request to an incident management system that in response to receiving the request, extracts information, from one or more databases, associated to the computer hardware that has the unique identifier;

program instructions to receive the information that is extracted by the incident management system;

program instructions to forward the information that is extracted by the incident management system to the client computer;

program instructions to overlay at least some of the information that is forwarded, onto the image of the computer hardware for display on a screen of the client computer; and

program instructions to generate a map that displays on the screen of the client computer the image of the computer hardware overlaid with at least some of the information that is forwarded.

12. The computer system of claim 11, wherein the unique identifier of the computer hardware is associated to a RFID tag attached to the computer hardware that is in the image.

13. The computer system of claim 11, wherein the profile information comprises a unique identifier of an end-user logged into the client computer, and configurable display preferences to determine how much of the information that is forwarded to overlay onto the image.

14. The computer system of claim 11, wherein the information that is forwarded comprises status of the computer hardware that is in the image, a reported incident associated to the computer hardware that is in the image, qualified computer technicians who can resolve the reported incident associated to the computer hardware that is in the image, addresses to records of computer software components and computer hardware components assigned to the computer hardware that is in the image, a uniform resource locator for access to instructions about how to resolve the reported incident associated to the computer hardware that is in the image, coordinates defining a physical location of the computer hardware that is in the image.

15. The computer system of claim 11, wherein the step of generating the map comprises utilizing the image of the computer hardware and coordinates, which are within the information that is forwarded, defining a physical location of the computer hardware that is in the image.