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PROVIDING ENHANCED CUSTOMER EXPERIENCES

  • US 20140358727A1
  • Filed: 05/31/2013
  • Published: 12/04/2014
  • Est. Priority Date: 05/31/2013
  • Status: Abandoned Application
First Claim
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1. A computing device, comprising:

  • at least one processor; and

    memory storing computer readable instructions that, when executed by the at least one processor, cause the computing device to;

    receive information associated with a mobile device detected at a banking center, the mobile device being used by a customer of a financial institution operating the banking center;

    determine, based on the received information, an identity of the customer using the mobile device;

    determine, based on the identity of the customer using the mobile device, one or more needs of the customer associated with the customer'"'"'s visit to the banking center; and

    generate routing information for the customer based on the identity of the customer and the one or more determined needs of the customer, the routing information including information specifying at least one individual at the banking center for the customer to meet with during the customer'"'"'s visit to the banking center.

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