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Technical Support and Remote Functionality for a Wearable Computing System

  • US 20140368980A1
  • Filed: 02/07/2012
  • Published: 12/18/2014
  • Est. Priority Date: 02/07/2012
  • Status: Abandoned Application
First Claim
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1. A method comprising:

  • receiving, by a camera coupled to a head-mountable display (HMD) of a wearable computing device, a camera feed indicative of a wearer-view through a field of view of the HMD, wherein the HMD is at least partially transparent, and wherein the wearer-view includes an environment of the HMD;

    in response to receiving the camera feed, generating, by the wearable computing device, a view of a content displayed on the HMD, wherein the content overlays the environment of the wearable computing device in the wearer-view, and wherein the content is indicative of a malfunction related to operation of a sensor of a plurality of sensors coupled to the wearable computing device, the plurality of sensors including the camera;

    in response to the content being indicative of the malfunction related to operation of the sensor, initiating, via a wireless communication interface coupled to the wearable computing device, a technical support session to request assistance with operation of the wearable computing device;

    providing to a first source associated with the technical support session, by the wearable computing device, access for operating the wearable computing device;

    providing to the first source, by the wearable computing device, the camera feed;

    providing to the first source, by the wearable computing device, the view of the content indicative of the malfunction;

    providing to the first source, by the wearable computing device, information output by one or more sensors of the plurality of sensors that are different from the camera;

    receiving, at the wearable computing device, a first command from the first source based on;

    (i) the view of the content displayed on the HMD, (ii) the information output by the one or more sensors, and (iii) the camera feed;

    providing an audio communication channel, through a microphone coupled to the wearable computing device;

    receiving, at the wearable computing device, a second command from a second source based at least in part on communication by way of the audio communication channel; and

    based on one or more of the first command and the second command, the wearable computing device adjusting one or more parameters associated with the sensor so as to remove at least a portion of the malfunction.

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