System and Method for Providing Information to a User of a Telephone about Another Party on a Telephone Call

• US 20140369240A1
• Filed: 08/27/2014
• Published: 12/18/2014
• Est. Priority Date: 06/25/2008
• Status: Abandoned Application

• Current Assignee: CenturyLink Intellectual Property LLC (Lumen Technologies, Inc.)
• Original Assignee: CenturyLink Intellectual Property LLC (Lumen Technologies, Inc.)
• Inventors: Toner, Victoria M., Hawkins, Johnny, Schermerhorn, Rich, Gupta, Shekhar, Roberts, Mike A., Chatterjee, Koushik
• Application Number:
  US14/470,757
• Publication Number:
  US 20140369240A1
• Time in Patent Office: Days
• US Class Current: 370/259
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/42093 Notifying the calling party of information on the called or connected party
• CPC Class Codes: H04M 7/0012 Details of application programming interfaces [API] for telephone networks; Arrangements which combine a telephonic communication equipment and a computer, i.e. computer telephony integration [CPI] arrangements
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A system and method for displaying information to a user of a telephone during a telephone call may include requesting information from a plurality of applications in response to receiving data indicative of a telecommunications device during a telephone call. The information may include information associated with a second user of the telecommunications device. The information received from the applications may be displayed for the first user to view during the telephone call.

Claims

1. A system configured to display information to a user of a telephone during a telephone call, said system comprising:

an input/output (I/O) unit configured to communicate voice and data communications via a network;

an electronic display configured to display a user interface to a first user on a telephone call; and

a processing unit in communication with said I/O unit and electronic display, said processing unit configured to;

in response to receiving data indicative of a telecommunications device to which said I/O unit is in communication during a telephone call, request information from a plurality of applications in communication with a plurality of geographically distributed data sources, the information including information associated with a second user of the telecommunications device; and

display the information received from the applications on said electronic display for the first user to view during the telephone call.

2. The system according to claim 1, wherein the plurality of applications include at least two of a content management application, calendar management application, email management application, document management application, content management application, menu management application, website management application, and database management application.

3. The system according to claim 1, wherein the plurality of data sources includes at least one data source maintained by the second user.

4. The system according to claim 1, wherein said processing unit, in displaying the information received from the applications, is configured to display a graphical user interface having a plurality of regions, each region configured to display information from respective different applications.

5. The system according to claim 1, wherein at least one of the applications is remotely located with respect to said processing unit and available via a network.

6. The system according to claim 5, wherein at least one of the applications is locally located with respect to said processing unit.

7. The system according to claim 1, wherein said processing unit is further configured to convert the information from a first language to a second language for display on said electronic display.

8. The system according to claim 1, wherein said processing unit is further configured to receive the data via voice over Internet Protocol VoIP) data packets and communicate the VoIP data packets to a VoIP telephone to which said I/O unit is in communication for the first user to utilize during the telephone call.

9. The system according to claim 1, wherein said processing unit is further configured to display a list of selectable elements that enable the first user to purchase goods or services in response to viewing the information displayed on said electronic display.

10. The system according to claim 1, wherein the information displayed includes personal information about the second user.

11. A method for displaying information to a user of a telephone during a telephone call, said method comprising:

in response to receiving data indicative of a telecommunications device during a telephone call, requesting information from a plurality of applications in communication with a plurality of geographically distributed data sources, the information including information associated with a second user of the telecommunications device; and

displaying the information received from the applications for a first user to view during the telephone call.

12. The method according to claim 11, requesting information from a plurality of applications includes requesting information from at least two of a content management application, calendar management application, email management application, document management application, content management application, menu management application, website management application, and database management application.

13. The method according to claim 11, wherein the plurality of data sources includes at least one data source maintained by the second user.

14. The method according to claim 11, wherein, in displaying the information received from the applications, displaying a graphical user interface having a plurality of regions, each region configured to display information from respective different applications.

15. The method according to claim 11, wherein requesting information from at least one of the applications includes requesting information from at least one application remotely located and available via a network.

16. The method according to claim 15, wherein requesting information from at least one of the applications includes requesting information from at least one application locally located.

17. The method according to claim 11, further comprising converting the information from a first language to a second language.

18. The method according to claim 11, further comprising:

receiving the data via voice over Internet Protocol VoIP) data packets; and

communicating the VoIP data packets to a VoIP telephone for the first user to utilize during the telephone call.

19. The method according to claim 11, further comprising displaying a list of selectable elements that enable the first user to purchase goods or services in response to viewing the information.

20. The method according to claim 11, wherein displaying the information includes displaying personal information about the second user.