SELF-HEALING MANAGED CUSTOMER PREMISES EQUIPMENT

• US 20140372805A1
• Filed: 08/14/2014
• Published: 12/18/2014
• Est. Priority Date: 10/31/2012
• Status: Abandoned Application

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Inventors: Rijnders, Jan Marcel, Kimm, Christopher A., Ronketti, Neil
• Application Number:
  US14/459,857
• Publication Number:
  US 20140372805A1
• Time in Patent Office: Days
• US Class Current: 714/37
• CPC Class Codes: G06F 11/0793 Remedial or corrective actions recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 30/01 Customer relationship services

Abstract

A system comprising at least one controller including a controller processor with a memory configured to execute self-healing rules. The self-healing rules may include at least one corrective measure and at least one failure symptom. The system may include an automated incident management device including a central processor with a memory to receive service management information from the at least one controller, correlate at least one corrective measure with at least one failure symptom, adjust the self-healing rules based on the correlation, and propagate the adjusted self-healing rules to the at least one controller.

Claims

1. A system comprising:

at least one controller including a controller processor with a memory configured to execute self-healing rules, the self-healing rules including at least one corrective measure and at least one failure symptom;

an automated incident management device including a central processor with a memory to;

receive service management information from the at least one controller;

correlate at least one corrective measure with at least one failure symptom;

adjust the self-healing rules based on the correlation; and

propagate the adjusted self-healing rules to the at least one controller.

2. The system of claim 1, wherein the at least one failure symptom includes a degradation indicated by service performance information.

3. The system of claim 1, wherein the correlation is based in part on a fault tree analysis including a plurality of logic gates associating the at least one fault condition with at least one measured failure symptom.

4. The system of claim 1, wherein the service management information includes historical repair data of at least one controller including at least one corrective measure associated with a successful repair of the at least one fault condition.

5. The system of claim 1, wherein the correlation is based on historical repair data of at least one controller.

6. The system of claim 1, wherein the adjusted self-healing rules are propagated to a plurality of controllers.

7. The system of claim 1, wherein the automated incident management device is configured to receive service management information from a plurality of controllers.

8. An automated device manager comprising:

an automated incident management device including a central processor with a memory configured to;

receive, from a at least one remote controller, service management information including self-healing rules, the self-healing rules including at least one corrective measure and at least one failure symptom;

correlate at least one corrective measure with at least one failure symptom using the service management information from the at least one remote controller;

adjust the self-healing rules based on the correlation; and

propagate the adjusted self-healing rules to a plurality of remote controllers.

9. The device manager of claim 8, wherein the automated incident management device is located at a service provider site and the plurality of remote controllers are located at a plurality of customer sites.

10. The device manager of claim 8, wherein the at least one failure symptom includes a degradation indicated by service performance information.

11. The device manager of claim 8, wherein the correlation is based in part on a fault tree analysis including a plurality of logic gates associating the at least one fault condition with at least one measured failure symptom.

12. The device manager of claim 8, wherein the service management information includes historical repair data of at least one remote controller including at least one corrective measure associated with a successful repair of the at least one fault condition.

13. The device manager of claim 8, wherein the correlation is based on historical repair data of the least one remote controller.

14. The device manager of claim 8, wherein the automated incident management device is configured to receive service management information from the plurality of remote controllers.

15. A method comprising:

receiving service management information including self-healing rules from a plurality of remote locations, the self-healing rules including at least one corrective measure and at least one failure symptom;

correlating, from at least one remote location, at least one corrective measure with at least one failure symptom;

adjusting the self-healing rules based on the correlation; and

propagating the adjusted self-healing rules to the plurality of remote locations.

16. The method of claim 15, further comprising generating an alarm indicating at least one fault condition in response to a trouble ticket.

17. The method of claim 15, wherein the correlation is based in part on a fault tree analysis including a plurality of logic gates associating the at least one fault condition with at least one measured failure symptom.

18. The method of claim 15, wherein the service management information includes historical repair data of at least one controller including at least one corrective measure associated with a successful repair of the at least one fault condition.

19. The method of claim 15, wherein the correlation is based on historical repair data of at least one controller.

20. The method of claim 15, further comprising receiving service management information from a plurality of controllers.