METHODS FOR DYNAMICALLY SENDING ALERTS TO USERS AND DEVICES THEREOF

• US 20140375425A1
• Filed: 03/20/2014
• Published: 12/25/2014
• Est. Priority Date: 06/24/2013
• Status: Abandoned Application

• Current Assignee: Infosys Limited
• Original Assignee: Infosys Limited
• Inventors: Gupta, Puneet, Sivaramamurthy, Venkat Kumar
• Application Number:
  US14/220,492
• Publication Number:
  US 20140375425A1
• Time in Patent Office: Days
• US Class Current: 340/7.58
• CPC Class Codes: G08B 27/005 with transmission via computer network
• CPC Class Codes: G08B 27/006 with transmission via telephone network

Abstract

A method, non-transitory computer readable medium and device for sending an alert to at least one customer through a communication network. This technique involves uploading the alert content in different formats into an operator'"'"'s system to send the same to customers. Then, the spare capacity of delivery channels is identified which are available to send the alert to the customer. Thereafter, the at least one delivery channel among the all identified channels and best suitable alert format for that delivery channel is selected based on the spare capacity of the channel and predefined profile of the customer. Finally, the alert is sent to the customer in the selected format through the selected delivery channel.

Claims

1. A method for sending an alert to at least one customer through communication network, the method comprising:

uploading, by a communication management computing device, the alert in one or more formats into a system for sending to the at least one customer;

identifying, by the communication management computing device, spare capacity of one or more channels available to send the alert to the at least one customer;

selecting, by the communication management computing device, at least one of the one or more channels and at least one of the one or more alert formats based on the spare capacity of the one or more channels; and

sending, by the communication management computing device, the alert to the at least one customer in the at least one of the one or more formats through the at least one selected channel of delivery.

2. The method as claimed in claim 1, wherein the one or more formats comprise one or more of text, audio, video, or a webpage.

3. The method as claimed in claim 1, wherein the selecting the at least one of the one or more channels further comprises selecting based on one or more of available bandwidth, quality of service, authorization to access the at least one channel, billing rates, user preference, merchant preference, operator preference, customer profile, location, or time.

4. The method as claimed in claim 3, wherein the selecting is based at least on the customer profile, wherein the customer profile is obtained from and defined by a merchant at a merchant computing device and/or an operator of the communication management computing device.

5. The method as claimed in claim 1, wherein the uploading further comprises uploading, by the communication management computing device, the alert from a merchant computing device.

6. The method as claimed in claim 1, wherein the at least one channel of delivery comprises a message service, short message services (SMS), unstructured supplementary service data (USSD), voice, or a data channel.

7. The method as claimed in claim 1, wherein the at least one available channel comprises best available channel.

8. A communication management computing device comprising:

at least one processor;

at least one memory coupled to the processor configured to execute programmed instructions stored in the memory comprising;

uploading an alert in one or more formats for sending to at least one customer;

identifying spare capacity of one or more channels available to send the alert to the at least one customer;

selecting at least one of the one or more channels and at least one of the one or more alert formats based on the spare capacity of the one or more channels; and

sending the alert to the at least one customer in the at least one of the one or more formats through the at least one selected channel of delivery.

9. The device as claimed in claim 8, wherein the one or more formats comprise one or more of text, audio, video, or a webpage.

10. The device as claimed in claim 8, wherein the processor is further configured to execute programmed instructions stored in the memory for the selecting further comprising selecting the at least one of the one or more channels based on one or more of available bandwidth, quality of service, authorization to access the at least one channel, billing rates, user preference, merchant preference, operator preference, customer profile, location, or time.

11. The device as claimed in claim 10, wherein the processor is further configured to execute programmed instructions stored in the memory for the selecting further comprises selecting based at least on the customer profile, wherein the customer profile is obtained from and defined by a merchant and/or an operator.

12. The device as claimed in claim 8, wherein the processor is further configured to execute programmed instructions stored in the memory for the uploading further comprising uploading the alert from a merchant computing device.

13. The device as claimed in claim 8, wherein the at least one channel of delivery comprises one or more of a message service, unstructured supplementary service data (USSD), voice, or a data channel.

14. The device as claimed in claim 8, wherein the at least one available channel comprises a best available channel.

15. A non-transitory computer readable medium having stored thereon instructions for sending an alert to at least one customer through a communication network comprising machine executable code which when executed by at least one processor, causes the at least one processor to perform steps comprising:

uploading the alert in one or more formats for sending to at least one customer;

identifying spare capacity of one or more channels available to send the alert to the at least one customer;

selecting at least one of the one or more channels and at least one of the one or more alert formats based on the spare capacity of the one or more channels; and

sending the alert to the at least one customer in the at least one of the one or more formats through the at least one selected channel of delivery.

16. The non-transitory computer readable medium as claimed in claim 15, wherein the one or more formats comprise one or more of text, audio, video, or a webpage.

17. The non-transitory computer readable medium as claimed in claim 15, wherein the selecting further comprises selecting the at least one of the one or more channels based on one or more of available bandwidth, quality of service, authorization to access the at least one channel, billing rates, user preference, merchant preference, operator preference, customer profile, location, or time.

18. The device as claimed in claim 17, wherein the selecting is based at least on the customer profile, wherein the customer profile is obtained from and defined by a merchant and/or an operator.

19. The non-transitory computer readable medium as claimed in claim 15, wherein the uploading further comprises uploading the alert from a merchant computing device.

20. The non-transitory computer readable medium as claimed in claim 15, wherein the at least one channel of delivery comprises one or more of a message service, unstructured supplementary service data (USSD), voice, or a data channel.

21. The non-transitory computer readable medium as claimed in claim 15, wherein the at least one available channel comprises a best available channel.