METHOD AND APPARATUS TO COLLECT, ANALYZE, AND UTILIZE NETWORK DATA

• US 20140378091A1
• Filed: 06/25/2013
• Published: 12/25/2014
• Est. Priority Date: 06/25/2013
• Status: Active Grant

• Current Assignee: Syniverse Technologies LLC (Syniverse Corp.)
• Original Assignee: Syniverse Technologies LLC (Syniverse Corp.)
• Inventors: Moore, John Greer, Boucher, Robert Wayne, Dimperio, Michael J., Irwin, Scott Andrew, Vaughan, Maria F., Teotino, Paolo
• Granted Patent: US 9,319,535 B2
• Time in Patent Office: Days
• US Class Current: 455/405
• CPC Class Codes: H04M 15/49 Connection to several service providers
• CPC Class Codes: H04M 15/58 based on statistics of usage or network monitoring
• CPC Class Codes: H04M 15/59 based on real time
• CPC Class Codes: H04M 15/60 based on actual use of network resources
• CPC Class Codes: H04M 15/8038 Roaming or handoff

Abstract

A method of providing enhanced mobile communications services through collecting, analyzing, and utilizing cellular network data is described. The method configures an intelligence engine based on a set of rules. The method receives the set of rules through a user interface or generates the set of rules through performing an analysis on the network data by the intelligence engine. The method receives network data events and correlates the received network data events. The intelligence engine determines an action in response to a correlated network data event. The action includes sending a text message or email containing an offer to a mobile communications services subscriber, or updating a database. The method then performs the action.

Claims

1. A method of providing an enhancement to mobile communication service, the method comprising:

monitoring network data from a plurality of mobile network operators, the monitoring including receiving network data events;

correlating the received network data events;

determining in real-time an action to be taken in response to a correlated data event based on a set of rules; and

performing the action.

2. The method of claim 1, wherein the network data includes one or more of:

network signaling data and data clearinghouse (DCH) data, mobile communications usage record, and a request for information.

3. The method of claim 1, wherein the action comprises one or more of:

sending a message with an offer to a subscriber, sending a message with a recommendation to the mobile communications services subscriber, sending a message with usage statistics to the subscriber, sending a message with a status update to the subscriber, sending an alert to the mobile network operator, or automated troubleshooting of a mobile communication related problem.

4. The method of claim 1 further comprising configuring an intelligence engine based on the set of rules, wherein the action is determined by the intelligence engine.

5. The method of claim 4, further comprising:

receiving the set of rules from a user with a proper level of authority.

6. The method of claim 4, further comprising:

providing a set of user interfaces for the user with the proper level of authority, the user interfaces adjustable for a level of complexity based on an identity of the user.

7. The method of claim 4, further comprising receiving the set of rules for analyzing historical data received by the intelligence engine.

8. The method of claim 7, further comprising:

correlating the historical data with current data to identify anomalies.

9. The method of claim 1, further comprising:

receiving additional data events not related to mobile communications, the data events selected from among;

enterprise customer relationship management data, subscriber purchasing history, subscriber purchase preferences, subscriber purchase patterns, and subscriber wireless network usage.

10. A system comprising:

a database to store historical mobile communications network data;

an event distributor to receive real-time data events from a plurality of sources; and

an intelligence engine to analyze the historical mobile communications network data stored in the database, wherein the intelligence engine is configured by a set of rules, wherein the intelligence engine determines an action in response to a real-time data event received by the event distributor based on the set of rules and the analysis of the historical mobile communication network data.

11. The system of claim 10, wherein the system further comprises a data adaptor to collect and correlate real-time data events.

12. The system of claim 10, wherein the intelligence engine sends the determined action to an application program to perform the action.

13. The system of claim 10, wherein the intelligence engine receives application data from a plurality of application programs, wherein the intelligence engine determines the action in response to the real-time data event further based on the received application data.

14. The system of claim 10, wherein the action comprises a customer care communication, the customer care communication comprising one or more of:

sending an offer to alter a mobile subscription plan to the subscriber, sending a recommendation to the subscriber, sending an alert regarding usage to the subscriber, or sending an alert regarding network availability to the subscriber.

15. The system of claim 10, further comprising:

a downloadable mobile application provided to the subscriber, the downloadable mobile application enabling communication between the subscriber and the mobile network operator to send real-time data events and collected user data to the event distributor.

16. A system comprising:

an interoperation provider enabling interoperation between a plurality of mobile operators, the interoperation provider collecting data from the plurality of mobile operators;

a real-time intelligence system to receive data from the interoperation provider, the real-time intelligence system comprising;

a database to store historical mobile communications network data;

an event distributor to receive real-time data events from a plurality of sources; and

an intelligence engine to analyze the real-time data events in view of the historical mobile communications network data stored in the database, wherein the intelligence engine is configured by a set of rules, wherein the intelligence engine determines an action in response to a real-time data event received by the event distributor based on the set of rules, and the analysis of the historical mobile communication network data and real-time data events

and process responses, such as present an offer or collect an opt-in response.

17. The system of claim 16, further comprising:

a mobile application provided to a subscriber, the mobile application receiving data from the real-time intelligence system, enabling improved communication with the subscriber.

18. The system of claim 17, wherein the improved communication comprises one or more of:

alerting the subscriber when usage is above a threshold, providing offers to alter the user'"'"'s subscriber plan based on actual usage pattern to the user, providing usage recommendations to the subscriber, alerting the subscriber when network interruptions are detected, and enabling the subscriber to communicate with the mobile network operator.

19. The system of claim 16, wherein the real-time intelligence system is configured to send an alert when the real-time data events indicate one or more of:

a discrepancy from historical norms based on the historical mobile communication data, and meeting one or more rules.

20. The system of claim 19, wherein when the discrepancy indicates one or more of the following:

a roaming disruption, a registration failure for a subscriber, a silent low spender, a connectivity error with a roaming partner, fraudulent messaging traffic originator, or an SIM cloning event,

the alert is sent to the mobile network operator.

21. The system of claim 19, wherein when the discrepancy indicates one or more of the following:

a subscriber using more services than supported by a plan subscription, a subscriber using fewer services than supported by the plan, a subscriber using only a portion of the plan, and a subscriber using a feature that is not supported by the plan.