METHOD AND SYSTEM FOR AN INTEGRATED APPROACH TO COLLECTIONS CYCLE OPTIMIZATION
First Claim
1. A method for optimizing at least one collections loan cycle between a lender and at least one borrower using at least one processor and memory coupled to the at least one processor, the lender having a plurality of collections officers, the method comprising:
- measuring, via the at least one processor, personality traits of the plurality of collections officers;
determining, via the at least one processor, an optimal resolution of the at least one collections loan cycle for the at least one borrower;
selecting, via the at least one processor, a collections officer to communicate to the at least one borrower from the plurality of collections officers, wherein the selection is based on the personality traits of the selected collections officer and the optimal resolution of the at least one collections loan cycle; and
delivering, via the at least one processor, a communication of the optimal resolution to the selected collections officer.
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Accused Products
Abstract
Methods and systems are provided for an integrated approach to collections cycle optimization including optimizing personnel, communications, and collection resolutions, resulting in reducing the variability of the collections cycle, reducing instances of foreclosure in collections, while increasing borrower satisfaction with the collections process. Candid ate loan officers are selected based on behavioral attributes, personnel history, and human resources information, among other factors. Scripts that improve the effectiveness of communication between loan collection staff and borrowers are generated. An optimized collection program to best suit the needs of a particular borrower is determined.
7 Citations
20 Claims
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1. A method for optimizing at least one collections loan cycle between a lender and at least one borrower using at least one processor and memory coupled to the at least one processor, the lender having a plurality of collections officers, the method comprising:
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measuring, via the at least one processor, personality traits of the plurality of collections officers; determining, via the at least one processor, an optimal resolution of the at least one collections loan cycle for the at least one borrower; selecting, via the at least one processor, a collections officer to communicate to the at least one borrower from the plurality of collections officers, wherein the selection is based on the personality traits of the selected collections officer and the optimal resolution of the at least one collections loan cycle; and delivering, via the at least one processor, a communication of the optimal resolution to the selected collections officer. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A system for optimizing at least one collections loan cycle between a lender and at least one borrower, the tender having at least one collections officer, the system comprising:
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at least one processor; a first module operatively coupled to the at least one processor, the first module for measuring personality traits of the at least one collections officer; a second module operatively coupled to the at least one processor, the second module for determining an optimal resolution of the at least one collections loan cycle for the at least one borrower; a third module operatively coupled to the at least one processor, the third module for selecting from the at least one collections officer a selected collections officer to communicate to the at least one borrower, the selection being based on at least one personality trait of the selected collections officer and the optimal resolution of the at least one collections loan cycle; and a fourth module operatively coupled to the at least one processor, the fourth module for delivering a communication of the optimal resolution to the selected collections officer. - View Dependent Claims (13, 14, 15, 16, 17, 18)
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19. A computer program product comprising a non-transitory computer usable medium having executable control logic stored therein for causing a computer having at least one processor to optimize a collections loan cycle between a lender and a borrower, the lender having a collections officer, the executable control logic comprising:
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computer-readable instructions for determining, via the at least one processor, an optimal resolution of the collections loan cycle to be communicated by the collections officer to the borrower; computer-readable instructions for optimizing, via the at least one processor, an effectiveness of the collections officer by measuring personality traits of the collections officer and selecting the collections officer from a plurality of collections officers based on the personality traits of the selected collections officer and the optimal resolution of the collections cycle to be communicated by the collections officer; computer-readable instructions for generating, via the at least one processor, a script for use by the selected collections officer in communicating with the borrower, the generated script being generated based on statistical analysis of the persuasiveness of the script. - View Dependent Claims (20)
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Specification