PRIORITIZED MESSAGE NOTIFICATION FOR MOBILE COMMUNICATION DEVICES

• US 20150003334A1
• Filed: 06/26/2013
• Published: 01/01/2015
• Est. Priority Date: 06/26/2013
• Status: Active Grant

• Current Assignee: SAP SE
• Original Assignee: SAP AG (SAP SE)
• Inventors: Moser, Martin
• Granted Patent: US 9,326,109 B2
• Time in Patent Office: Days
• US Class Current: 370/329
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 67/61 taking into account QoS or priority requirements
• CPC Class Codes: H04M 3/00 Automatic or semi-automatic exchanges
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04M 3/5335 Message type or catagory, e.g. priority, indication
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

A mobile communication device can receive an inbound message, which can optionally be a voice call. Based on receipt or lack or receipt of an identifier data packet via a different communication layer than the inbound message or based on content of such an identifier data packet received in this manner, a level of prioritization can be recognized for the inbound message. A notification of the message can be provided based on the recognized level of prioritization. Methods, systems, articles of manufacture, and the like are described.

Claims

1. A computer program product comprising a machine-readable medium storing instructions that, when executed by at least one programmable processor, cause the at least one programmable processor to perform operations comprising:

receiving, by a mobile communication device, an inbound message to the mobile communication device, the inbound message being received via a first communication layer;

determining, by the mobile communication device, whether an identifier data packet associated with the inbound message has been received via a second communication layer that differs from the first communication layer;

recognizing, by the mobile communication device, a level of elevated prioritization associated with the inbound message based on the determining; and

providing, by the mobile communication device, a notification of the inbound message based at least in part on the recognized level of elevated prioritization.

2. A computer program product as in claim 1, wherein the identifier data packet comprises information about a priority level associated with content of the inbound message.

3. A computer program product as in claim 1, wherein the first communication layer comprises a voice channel of the mobile communication device.

4. A computer program product as in claim 1, wherein the second communication layer comprises at least one of an SMS layer, a data link layer, and a data communication protocol layer used by the mobile communication device.

5. A computer program product as in claim 1, wherein the identifier data packet comprises an indication that the inbound message has the associated level of prioritization, and the associated level of prioritization is selected from a plurality of levels of prioritization.

6. A computer program product as in claim 1, wherein receipt of the identifier data packet indicates that the inbound message has an elevated level of prioritization and lack of receipt of the identifier data packet indicates that the inbound message does not have an elevated level of prioritization.

7. A system comprising:

at least one programmable processor; and

a machine-readable medium storing instructions that, when executed by the at least one processor, cause the at least one programmable processor to perform operations comprising;

receiving, by a mobile communication device, an inbound message to the mobile communication device, the inbound message being received via a first communication layer;

determining, by the mobile communication device, whether an identifier data packet associated with the inbound message has been received via a second communication layer that differs from the first communication layer;

recognizing, by the mobile communication device, a level of elevated prioritization associated with the inbound message based on the determining; and

providing, by the mobile communication device, a notification of the inbound message based at least in part on the recognized level of elevated prioritization.

8. A system as in claim 7, wherein the identifier data packet comprises information about a priority level associated with content of the inbound message.

9. A system as in claim 7, wherein the first communication layer comprises a voice channel of the mobile communication device.

10. A system as in claim 7, wherein the second communication layer comprises at least one of an SMS layer, a data link layer, and a data communication protocol layer used by the mobile communication device.

11. A system as in claim 7, wherein the identifier data packet comprises an indication that the inbound message has the associated level of prioritization, and the associated level of prioritization is selected from a plurality of levels of prioritization.

12. A system as in claim 7, wherein receipt of the identifier data packet indicates that the inbound message has an elevated level of prioritization and lack of receipt of the identifier data packet indicates that the inbound message does not have an elevated level of prioritization.

13. A computer-implemented method comprising:

receiving, by a mobile communication device, an inbound message to the mobile communication device, the inbound message being received via a first communication layer;

determining, by the mobile communication device, whether an identifier data packet associated with the inbound message has been received via a second communication layer that differs from the first communication layer;

recognizing, by the mobile communication device, a level of elevated prioritization associated with the inbound message based on the determining; and

providing, by the mobile communication device, a notification of the inbound message based at least in part on the recognized level of elevated prioritization.

14. A computer-implemented method as in claim 13, wherein the identifier data packet comprises information about a priority level associated with content of the inbound message.

15. A computer-implemented method as in claim 13, wherein the first communication layer comprises a voice channel of the mobile communication device.

16. A computer-implemented method as in claim 13, wherein the second communication layer comprises at least one of an SMS layer, a data link layer, and a data communication protocol layer used by the mobile communication device.

17. A computer-implemented method as in claim 13, wherein the identifier data packet comprises an indication that the inbound message has the associated level of prioritization, and the associated level of prioritization is selected from a plurality of levels of prioritization.

18. A computer-implemented method as in claim 13, wherein receipt of the identifier data packet indicates that the inbound message has an elevated level of prioritization and lack of receipt of the identifier data packet indicates that the inbound message does not have an elevated level of prioritization.

19. A computer-implemented method as in claim 13, wherein at least one of the receiving, the determining, the recognizing, and the providing is performed by at least one programmable processor.