System, Method and Computer Program Product for a Universal Call Capture Device
First Claim
1. An apparatus comprising:
- an input capable of being coupled to a source of telephone audio;
a memory for storing data;
a network interface capable of transmitting data over a network; and
at least one processor, coupled to the input and network adapter, and configured to;
detect a telephone call,capture digital audio data, andtransmit the digital audio data over the network interface to a network accessible resource.
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Accused Products
Abstract
A system, method and computer program product records call data, may include, an input couplable to an audio source, memory; network interface; and processor(s), configured to: detect a call, capture digital audio data, and transmit digital audio data over the network interface to a network accessible resource. The apparatus may include processor(s) to record a call, audio (e.g., speaker, etc); and/or any other content such as video/image(s) from webcam; user screen capture (e.g., employee) computing device; environmental sensor data (e.g., temperature, etc.); geo-location information from a device (e.g., GPS); computer usage; electronic communications (e.g., email, etc.); or social networking activities; to provide/transmit activity information to a network cloud to store, or to process (e.g., analysis, or viewing); to make activity information available to: perform any of analyzing, viewing, reporting, training, or alert; to attach a user activity record to IT systems to verify user commitments/verification.
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Citations
21 Claims
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1. An apparatus comprising:
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an input capable of being coupled to a source of telephone audio; a memory for storing data; a network interface capable of transmitting data over a network; and at least one processor, coupled to the input and network adapter, and configured to; detect a telephone call, capture digital audio data, and transmit the digital audio data over the network interface to a network accessible resource. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19)
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20. A computer implemented system comprising at least one processor and at least one memory coupled to said at least one processor, said system comprising:
a user capture system operative to capture content data about a first user comprising; audio content captured continually in a plurality of segments; to capture meta data about said captured content; to store said captured content and said meta data; and to transfer said captured content and said meta data about said captured content to at least one of a cloud based network system or a cloud based storage system for at least one of analysis or processing to prepare said content for viewing by a second user. - View Dependent Claims (21)
Specification